HT5312 HOW CAN I RESET MY RESCUE EMAIL ADDRESS??
HOW CAN I RESET MY RESCUE EMAIL ADDRESS??
If you know the answers to your security questions then the steps half-way down the page that you posted from should let you reset edit it.
If you can't remember your answers then you won't be able to edit your rescue email address, and you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use those steps on the page that you posted from to edit/add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570
Similar Messages
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HT5312 How can I reset my rescue email??
How can I reset a rescue email address as I forgot my security question answers nd can not access the email the changes are being sent to
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
HT5312 how can i change my rescue email address?
I have forgotten my security questions for my apple id. i was wondering how can i change the rescue email address and change my security answers?
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
HT5312 How can I add a rescue email address
How do I add a rescue email address. Have been in passwords and security but not getting the
option to add a rescue email,Welcome to the Apple Community.
You need to answer your security questions to add a rescue address, if you don't know these.
If you don't know these you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
HT5312 How can i change my Rescue Email Address? Someone Used My Account & Changed Everything.
Someone was using my account and changed my security question's answers and changed my rescue email address. What can i do to change everything back to the way it was?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I need some help, anyone can help me if you know how to. I have searched the Itunes Support System and can't find ANYTHING. So if you know how to please help me.
i have tried to call but all of them are closed and i am not educated to much about this crap i dont know what to do! i dont think i used a rescue email but im not sure cause i do not know my security question answers and i have called all the numbers but all of them are close thats why i said they need to be open 24/7
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HT5312 how can i get a rescue email address
please help
If you can't correctly answer two of the security questions, you can't and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99579) -
How can i add a rescue email address?
How can i add a rescue email address? i have followed the information on the apple page but what they suggested didn't work/
Do you remember the answers to your security questions ? If you do then log into your account on http://appleid.apple.com, select the Password And Security section of your account's page, answer the two questions that show and you can then add a rescue email address : http://support.apple.com/kb/HT5620
If you don't remember your answers then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the above steps to add a rescue email address for potential future use -
How can I correct my rescue email address for my security questions (when I am logged in with my Apple ID)?. This email address is currently showing a typo.
You won't be able to change your rescue email address until you can answer your questions, if you don't know the password for that email account and you can't get it reset then you will need to contact Support in the country where you and your iTunes account to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
i want to switch my user id with my rescue email address, how can i change my rescue email address to something else to free that up?
Hi EllaBella0902,
Welcome to the Support Communities!
The information below may be able to answer your questions about how to change your rescue email address:
Manage your Apple ID primary, rescue, alternate, and notification email addresses
http://support.apple.com/kb/HT5620?viewlocale=en_US
Before you make any changes, you may want to review the information in the Frequently Asked Questions section of this article:
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
This article explains how to update the information in the various services that use the Apple ID if you change it:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
Cheers,
- Judy -
HT3529 how can I get a rescue email address ?
how can I get a rescue email address ?
Click here for information. If you can't do it through the method described in that article(it requires correctly answering two of the security questions), contact the iTunes Store staff via the link in the 'Additional Information' section.
(101081) -
HT5312 How can i create a rescue email
How can i create a rescue email
If you remember your answers to your security questions then follow the steps on the HT5312 page that you posted from :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
If you can't remember your answers then you will need to contact Support in your country to get the questions reset, before you can then do the above for potential future use.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
HT5312 how can i add a rescue email to my account
how can i add a rescue email to my app store account i traid hard to find a seloutin becouse i dont know the securty questins answers and there is no rescue emai
please help meYou won't be able to add one until you can answer your questions, you will need to contact Apple to get the quesitons reset. See my reply to your duplicate post : https://discussions.apple.com/message/23060043#23060043
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HT5312 how can i change my rescue email?
How can iI change my rescue email? My original apple id email is no longer valid and I would like to change my apple id to what is currently my rescue email. I have a secondary email that I can change to my rescue email. However, because I could not designate my primary email as my apple id, my current secondary email is my apple id. Please help.
Sign in to manage apple ID
Go to "Password and security"
---> at this point you may be able to change your rescue email address
---> you may need to answer security questions and THEN be able to
Alt strategy --
This is what I actually did when I needed to change my rescue email. However, it is clear that the above strategies would now work for me.
I needed to change my rescue email b/c I wanted that email to be my primary email/appleID. The rescue email and primary cannot be the same for some reason. When I needed to do it, I forgot the answer to one of my security questions so was forced to click "Send reset security info email to •••••@***.com." This sent an email to my rescue email address -- so if you cannot access your rescue, this alt strategy will not work.
When I clicked the link sent, something went wrong and aple could not bring me to that page. However, when I looked back in the browser tab where I was managing my AppleID, the page/environment for "Password and security" changed. All that was there was something to click that said "Reset .....". This brought me to a page to change all 'password and security' related issues including my rescue email address.
Summary of Alt:
Sign in to manage apple ID
Go to "Password and security"
click "Send reset security info email to •••••@***.com."
--> may have to go to rescue email address and follow instructions there and it may work
--> could be you only have to renew the 'password and settings' page to see new option to click "Reset...."
--------> This latter step was available to me after clicking link in rescue email -
HT5312 how do i set a rescue email address if i cant remember the answers to my security questions?
how do i set a rescue email address if i cant remember the answers to my security questions?
w
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
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