HT5312 How can I retrieve or reset the forgotten security questions?

I have forgotten my security questions answers.
How can I retrieve them or create a new one?
Thank you for your support.

Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Similar Messages

How can I reset the forgotten security questions/answers?

How can I reset the forgotten security questions/answers?

Try this Discussion...
https://discussions.apple.com/thread/4305745
Or the More Like This on the right...

HT5312 How to reset the forgotten security questions/answer.thanks ???

dear, gents
please help me How to reset the forgotten security questions/answer.thanks
best regards
Andam

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102966)

Help! Bought a used iMac (2008) and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot. How do I retrieve or reset the password?

Can anyone help...
I just bought a used iMac (2008) from an ebay seller and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot.
How do I retrieve or reset the password?
It came with the upgrade of Mountain Lion but I cannot find quicktime in the applications. When I try to install anything this Installer Password thing comes up... so I'm stuck.

ShirlFromNC
I think you're slightly misunderstanding something, so maybe I'll try to chime in, even though everyone has said it in various ways.
Before OSX 10.7 (aka Lion) came out, the upgrades to OSX belonged to the Mac and not the user. Probably there was a technical legality in the user agreement that you couldn't do that, but everyone did. I could sell a Mac with Snow Leopard (or anything before that) by just erasing the hard drive, and reinstalling OSX. Then ship it to the buyer. Now, I was pretty honest as a seller, and including not only the original installation discs but also any upgrade. I would only sell a Mac if I was replacing it, so I always was getting the brand new version.
With OSX 10.7, upgrading was done online, with no disks. So the upgrades were tied to an Apple ID rather than the machine. Recently, I sold a MacBook Pro (to upgrade to a 27" iMac), which came with Lion. I had promised the buyer that it would come with Mountain Lion, but I didn't know that the upgrade was tied to my Apple ID. I made good with the buyer by sending along a $20 Apple App Store card so that she could upgrade to Lion.
So what everyone is saying here is that you need the original Installation discs or Snow Leopard disk to reinstall and wipe out the Mountain Lion that is on your Mac. It doesn't belong to you, it belongs to the seller, and without his Apple ID and password, you cannot use it. Once you do a reinstall of Snow Leopard, then you can upgrade to Lion and then to Mountain Lion. I do not believe you can upgrade directly to Mountain Lion from Snow Leopard, but I'm not sure.
If the seller claimed that you were getting Mountain Lion, then he was lying to you (or being more civil, maybe he just didn't know like I did). If you bought the used machine from Amazon Sellers or from eBay, then you have recourse through the feedback system or through PayPal. If you bought it any other way, you're on your own.

How can I retrieve or reset an old forgotten password for a old discontinued email address.

how can I retrieve or reset an old forgotten password for a old discontinued email address.
I have lots of bought music that my new laptop can't play because it's not authorized

If you can't get it reset via http://iforgot.apple.com (do you remember the answers to your security questions or have a rescue email address on the account ?) then you will have to contact Support in your country to get the password reset (they can also reset security questions).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
If your country isn't on that page then try this form and explain and see what they reply with
: https://ssl.apple.com/emea/support/itunes/contact.html
Then update the primary email address to be an email account that you have access to : http://support.apple.com/kb/HT5621

TS3988 how can i backup a reset the iCloud account of somebody who dies?

how can i backup a reset the iCloud account of somebody who dies? (my brother)

Apple's Terms of Use for iCloud say:
No Right of Survivorship
You agree that your Account is non-transferable and that any rights to your Apple ID or Content within your Account terminate upon your death. Upon receipt of a copy of a death certificate your Account may be terminated and all Content within your Account deleted. Contact iCloud Support at www.apple.com/support/icloud for further assistance.
Basically you have no rights in his account: if you know his password you can enter the account and retrieve personal data to use elsewhere. If he had purchased music, films or apps in iTunes you cannot transfer these to your own account.
If you don't know the password it seems doubtful that Apple will allow you access to it. However as far as all these questions are concerned the authoritative answers must come from Apple so you will need to contact them as indicated above.

How can i retrieve or reset my prepaid four digit account security code

how can i retrieve or reset my prepaid four digit account security code

Hi alance!
Let's get this figured out! Please contact our Pre-Paid department for additional assistance:888-294-6804 .
Thanks,
AyaniB_VZW
Follow us on Twitter @VZWSupport

HT201303 How can I reset the 2 security questions, I forgot the answers.

How do I reset the 2 security questions , Best childhood friend and where you were Jan 1 2000

Welcome to the Apple Community.
Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

How do i reset the apple security questions

How do I reset the Apple security questions?

Apple ID Security -
Telephone Apple Care for your country and ask for the Account Security Team, then request help resetting the questions.
Or use this link for contact by internet-
http://www.apple.com/support/appleid/contact/
Choose Other Apple ID Topics and then Apple ID Account Security

How do i Reset the 2 security questions, I forgot my answers

How do i Reset the 2 security questions, I forgot my answers

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT201240 How can I change my Apple ID password security questions and answers without providing a rescue email address?

How can I change my Apple ID password security questions and answers without providing a rescue email address?

Click here for information. If you can't reset them through the method described in that article, contact the iTunes Store staff via the link in the 'Additional Information' section.
(105909)

HT5312 How can I reset the iTunes security questions i forgot

Ok i want to make a purchase but can't because i need to answer security questions i forgot them. How do I reset them through email because i cannot call so is there a way to reset through email ?

Hello Chris,
Welcome to the Apple Support Communities. I found some information about how to reset your security questions if you have forgotten the answers:
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
You can find the full article here:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT5312 Can you assist me with my forgotten security questions answers ?

Can you help me retrieve my security questions ?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

Reset the two security questions

Hi.
I need to change the two security questions associated with my apple id. Do I need to reset the whole account using the "I forgot my password" link or can this be done separately? The only information I can find seems to relate to reseting the password, not the two questions.

- Go to https://appleid.apple.com
- Choose Manage your account
- Choose Password and security on the left
- Answer the questions that will be prompted; get this correctly and you'll be in the page where you can change your password, the questions and your rescue email
- If this will not work for you, contact support for a reset
http://www.apple.com/support/itunes/

I do not have the option to change security questions to reset my forgotten security questions what do i do??

everyone says just click on change security questions????? i dont see anything to click on and just keep going in circles

See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

HT5312 How can I retrieve or reset the forgotten security questions?

Similar Messages

Maybe you are looking for