HT5312 How can. Reset my apple security questions when trying to answer them
W does it not give me a option to reset my security questions in the iTunes Store before purchasing a app
The option to send reset info, as described on the page that you posted from, only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
Similar Messages
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HT5312 How can I change my security questions when forgotten
Anyone help
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97711) -
How to reset my Apple Security Questions?
How to reset my Apple Security Questions?
Read here:
http://support.apple.com/kb/ht5312
If nothing works, either:
Go here, ask for assistance:
https://getsupport.apple.com/GetproductgroupList.action
Or, call AppleCare & ask for "Account Security". -
how do i reset my apple security questions when i cant find there is no reset button on my screen and i tried itunes and iclould
See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities -
How can I change my security questions when I don't know them
How can I change my security questions when I don't know them at all
Reset Security Questions
http://support.apple.com/kb/HT5312
If you can't solve problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
How can I change my security questions when I don't remember the answers? I've been locked out now!
How can I change my security questions when I don't remember the original ones? I've now been locked out!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
how can I change my security questions when I can't seem to get them typed correctly to get to that area?
https://iforgot.apple.com. If you can't resolve it yourself there contact Apple Account Security at http://support.apple.com/kb/HT5699
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HT5312 How can I rest my security questions??
Please help I'm in trouble,, how can I rest my security questions?? I forget my answers,, I enter 50$ dollars on my account and I was very happy then I was purchased a music,, they say "please... Security questions" and I feel too bad please help!! I well be so glad if you helped me,,..
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
HT5312 How to reset the forgotten security questions/answer.thanks ???
dear, gents
please help me How to reset the forgotten security questions/answer.thanks
best regards
AndamYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102966) -
How can you change your security questions if you for got them
how can you change your security questions if you for got them
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support -
HT5312 How can I recover my security questions?
I can't remember my security questions so I can buy apps/music on my iPhone, and I'd like to know how I can recover them.
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox) -
HT5312 How can you change your security questions?
Will someone please tell me how to change my security questions or maybe the answers to my old ones? I cant figure out how to do it & the itunes store wont let me buy anything without knowing them. Please help! Thank you!
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95644) -
How do you change your security questions? Apple has changed everything once again and I HATE IT!!! I never had to use my security questions and now I do. I have the ipod touch 1, obviously it has been forever since I've made them so i dont remember them. They tell me to go to my Apple ID and click security tab to send an email. Well, What the heck do you do when the only way to do that is by remembering the security questions and answers, when that is your problem??? I NEED HELP!!!!
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
HT5312 how can i change my security questions for my apple id
i cannot remember the answers to my security questions can i change them somewhere
I don't even remember setting this up for my I PAD
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HT5312 How can I retrieve my security question answer ?
I need help
Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use
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