HT5312 how do i change the rescue email?
i dont recognize my rescue email
Apple ID security issues -
Call Apple Care for your country and ask for the Account Security Team. They can assist you with your issue.
http://support.apple.com/kb/HT5699
Similar Messages
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My rescue email is a deleted email and i have no idea what the answers are to my security questions… what do I do? How do I change the rescue email?
You will need to contact Apple support. You can use the link in the quote below from If you forgot the answers to your Apple ID security questions - Apple Support
If you couldn't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, contact Apple Support. -
How do I change the RESCUE email address listed for my security questions to my Apple ID notification to change security questions? The current email for changing my security questions is no longer my email. And I forgot my security questions answers. What do I do?
iPad 2, iOS 7.1There is no need to post multiple versions of your question, the answers will be the same,
Please see your other thread.
https://discussions.apple.com/thread/6078685?tstart=0 -
HELP! I forgot my security questions and it want so send an email to my " rescue email" but it's not my email! How do I change the "rescue email" to my email?
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
HT5312 how can i change my rescue email address?
I have forgotten my security questions for my apple id. i was wondering how can i change the rescue email address and change my security answers?
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
HT5312 How do I change my rescue email if i dont remember the answers to my security questions?
All i want to do is buy an app and i dont remember my andwers to my security questions but when i click to send it to my rescue email, i never get it. So how do i change my rescue email and my security questions if i dont know either one?
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
HT1918 How do I change the rescue email?
How do I change the rescue email
Rescue Email and Security Questions
http://support.apple.com/kb/HT5312
Apple ID Contact
http://www.apple.com/support/appleid/contact/ -
HT5312 how can i change my rescue email?
How can iI change my rescue email? My original apple id email is no longer valid and I would like to change my apple id to what is currently my rescue email. I have a secondary email that I can change to my rescue email. However, because I could not designate my primary email as my apple id, my current secondary email is my apple id. Please help.
Sign in to manage apple ID
Go to "Password and security"
---> at this point you may be able to change your rescue email address
---> you may need to answer security questions and THEN be able to
Alt strategy --
This is what I actually did when I needed to change my rescue email. However, it is clear that the above strategies would now work for me.
I needed to change my rescue email b/c I wanted that email to be my primary email/appleID. The rescue email and primary cannot be the same for some reason. When I needed to do it, I forgot the answer to one of my security questions so was forced to click "Send reset security info email to •••••@***.com." This sent an email to my rescue email address -- so if you cannot access your rescue, this alt strategy will not work.
When I clicked the link sent, something went wrong and aple could not bring me to that page. However, when I looked back in the browser tab where I was managing my AppleID, the page/environment for "Password and security" changed. All that was there was something to click that said "Reset .....". This brought me to a page to change all 'password and security' related issues including my rescue email address.
Summary of Alt:
Sign in to manage apple ID
Go to "Password and security"
click "Send reset security info email to •••••@***.com."
--> may have to go to rescue email address and follow instructions there and it may work
--> could be you only have to renew the 'password and settings' page to see new option to click "Reset...."
--------> This latter step was available to me after clicking link in rescue email -
HT6170 i cant enter that email how do you change the rescue email
i cant enter that email how do you change the rescue email
Hi Raven ...
Help here > Manage your Apple ID primary, rescue, alternate, and notification email addresses -
HT5312 How can i change my Rescue Email Address? Someone Used My Account & Changed Everything.
Someone was using my account and changed my security question's answers and changed my rescue email address. What can i do to change everything back to the way it was?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Apple store is saying my security questions are wrong. The rescue email does not belong to me and there seems to be no way to change it. When I try to buy something it tells me to go to my security questions to verify my account. Then all that happens :( please help!
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
b3nnyboyy wrote:
Apple store is saying my security questions are wrong. The rescue email does not belong to me and there seems to be no way to change it.
Note:
You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers -
HT5312 How do I send the rescue email if the link doesnt show up???
I have been trying to answer my secret questions for an hour now and I cant remember the answers and I cant find the link to send the rescue email, plz help.
The link will only show if you have a rescue email address on your account. If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
Rescue email is no longer valid and I do not have the answers to the security questions in order to change it. What are my options?
https://appleid.apple.com
-
HT1918 How can I change my rescue email?
I want to change my apple Id to my main email account but I have used it for my rescue email. How can I change the rescue email?!! Thanks
Kerraleigh wrote:
I want to change my apple Id to my main email account but I have used it for my rescue email. .
You cannot re-use an email address
Go to My Apple ID and click Manage your account."
More Info here
Apple ID FAQs > http://support.apple.com/kb/HT5622
Apple ID Support > http://www.apple.com/support/appleid/ -
How to change the Rescue email?
How to change the rescue email?
If you know the answers to your security questions, then from http://support.apple.com/kb/HT5312 :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
If you can't remember their answers and you have access to your current rescue email address then steps 1 to 5 should let you send reset info to it.
If you don't have access to your current rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.Contacting Apple about account security :
http://support.apple.com/kb/HT5699
When they've been reset you can then use the aboe steps to change your rescue email address for potential future use.
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