HT5312 how do i get my security questions back if i don't know them?
hey i need help!
Read the instructions on that page that you posted from, that tells how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use
Similar Messages
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How do I change my security questions? As I don't know them
I need help I just want a ringtone but I can't without knowing my security questions I have tried changing my password and everything and it's not helping :(
Read here:
http://support.apple.com/kb/ht5312
If nothing works, either:
Go here, ask for assistance:
https://getsupport.apple.com/GetproductgroupList.action
Or, call AppleCare & ask for "Account Security". -
Please help!!! Tell me what to do!!
Contact Account Security. You can set up a call with them. Click on "Other AppleID topics" then on "Forgotten Apple ID security questions".
https://getsupport.apple.com/Issues.action -
How do I get my security questions back?
I can't seem to get my security questions I lost them and can't buy anything and I have 80+ dollars on this account so I'm not making a new one.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102598) -
HT5312 How do I get my security questions
I'm trying to purchase an app but I forgot my security questions I need help
The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link on your account.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
I just got a new iphone5s and wanted to purchase an app in the App Store. It said since it is the first time on this device I need to answer security questions. I know my answers but I don't remember in what context I wrote them. How do I get my answers sent to my rescue email address?
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
HT5312 How do I get my security questions if I forgot them?
Need Help with finding out my security question answers if I forgot them.
See your duplicate thread : https://discussions.apple.com/message/23138064#23138064
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HT5312 How do I reset my security question answers if I don't remember my rescue email?
I have a be whine so in order for me to use my itunes it keeps asking me to answer my security questions but I forgot my answers and I also don't remember my rescue email address. I was young when I made both.
Contact the iTunes Store staff as described in that article.
(74203) -
HT201363 How can I reset my security question answers if I don't remember them? :)
I can't remember my iTunes security question answers... How do I reset them?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104047) -
How do I get new security questions to answer if I forgot my old questions?
How do I get new security questions to answer if I forgot my old questions?
Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures you will have to contact Apple. See http://support.apple.com/kb/HT5699 -
HT5312 how do i submit new security questions, I don't have a 2nd email address
how do i get new security questions, i don't have a 2nd email address. I anwser my current ?s and they say I'm wrong.
The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
How do i get my security question
how do i get my security question answer?
Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75417) -
How do I get new security questions if I dont have a rescue email
how do I get new security questions if I dont have a rescue email
Hello marquart33,
Thank you for the details of the issue you are experiencing with your security questions. I found an article with some useful information if you cannot remember the answers to your security questions:
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
You can find the full article here:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
If you continue to have issues, please contact our Account Security Team as outlined in this article:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M. -
How do i get new security questions
how do i get new security questions i can anser
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
Hi How do I get my security questions and answers
How do I get my security questions and answers
go to appleid.apple.com>manage your account>sign in>password and security.'That should work unless if you forgot them cuz they will ask you your original qs. if youve forgotten them call apple support. thats wat i did and they helped my reset them. i dont know wat they did but i gave them some info bout my ipod, username, and email and i went back on to appleid.apple.com and they i was able to reset them.
hope this helps
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