HT5312 How do I recover my security questions after I exceeded the number of tries?
Please help!
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90191)
Similar Messages
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HT5312 How do I recover my security questions
How do I recover my security questions
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98707) -
HT5312 How do I recover my security question answers?
Please help I can't remember my security question answers and I don't know how to recover them.. Please help!
Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
Setting up a rescue email address requires correctly answering two of the questions.
(93359) -
HT5312 How can I recover my security questions?
I can't remember my security questions so I can buy apps/music on my iPhone, and I'd like to know how I can recover them.
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox) -
HT5312 How do i recover my security question without calling apple team?
Please help?
http://support.apple.com/kb/HT5665
Do you have a rescue email set up, and can you remember at least one security question answer?
If not, then you will have to call them - no other way to reset them if you cannot remember any of your answers. -
HT5312 How to effectively reset my security questions & I cannot see the Rescue mail link?
I was using my iPad yesterday and attempted to make purchases in iTune Store but was led to answer Secutiry questions before being told it was the first time of using it to make a purchase...
I have used my iPad to purchase many apps, music songs, and videos with the Apple ID, and I did not understand why the device cannot be recognized but the first time to buy in iTune.
Anyhow, I was now locked after guessing wrongly too many times on my annswers to the Security questions.
I've tried the troubleshooting in Apple Support online to follow its steps. However, there was no link next to "Forgot your answers. Send reset security info email".
I had already my alternative emails verified in my Apple ID account when it was created. What should I do? I'd appreciate very much if some expert from the Community could offer a helping hand or share similar experiences. Thanks in advnace!The 'send reset' link only appears if you have a rescue email address set up on your account - an alternate email address is a separate address/setting on your account.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option, and you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use. -
How can I recover my security questions for my Apple ID? I tried to change them.
I tried to change them, but it didn't give me the option in Password and Security.
Hi James,
The article below will help you with your AppleID question:
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622?viewlocale=en_US
Can I change the answers to the security questions for my Apple ID?
Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your Apple ID. Sign in with your Apple ID name and password, go to the section Password and Security and click Reset your security information.
Hope this helps ...
- Judy -
HT1937 how can i recover my security question and answer on my apple id
how can i recover my security question and answer on my apple id?
SECURITY QUESTIONS
Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
This user tip may also help you http://discussions.apple.com/docs/DOC-4551 -
How can i recover my security questions and answer
How can i recover my security questions and answer?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
How can i recover my security questions without the link to send the answers to my email?
how can i recover my security questions without the link to send the answers to my email?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(125931) -
I for got the answers to my security questions. I can't retrieve the answers because I don't have access to my old email account. how do I reset my security questions, if I forgot the answers and don't have access to my email?
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111551) -
i can`t use apple store. my apple id needs my paswoord, to set the security questions, after I introduce the paswoord it askes for the paswoord again and again! it doesn`t work, and the paswoord is the right one. What can i do?
I have figured out already. Firstly please try:
1) Installing iBooks on your iPhone via iTunes on PC/MAC
2) Adjust the time of your iPhone to 6 months ahead (e.g. 2013 May)
3) Close all apps currently running, clear Safari cache and history, sign out of Apple ID (Settings>iTunes & App Stores), reboot your device
4) Open iBooks on your iPhone, download any 1 book
5) System should prompt you to enter 3 security questions
6) Enter your answer and click "Done" at bottom right part of your input keyboard (Do not press upper right button)
7) Done!
I cannot imagine the system has gone so stupid. Apple, please retify the problem ASAP. -
HT201303 How do i recover my security question answers
Itunes is asking me to answer my security questions i dont know the answers how do i recover them
Welcome to the Apple Community.
Start here, then go to manage your account > Password and Security
If you have forgotten the answers, contact Apple through iTunes Store Support -
HT5312 How do I reset my security question for my account?
How do I reset my security question for my account?
Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT5312 how can i answer my security question fast
how can i answer my security question fast if i dont know it
Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use
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