HT5312 How do I send the rescue email if the link doesnt show up???

I have been trying to answer my secret questions for an hour now and I cant remember the answers and I cant find the link to send the rescue email, plz help.

The link will only show if you have a rescue email address on your account. If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Similar Messages

HT5312 How do you send a rescue email

Please tell me how to send a rescue email

The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 How do I reset my rescue email if the email address is no longer and I don't know what the answers are to my security questions

Please answer this is urgent

see this discussion...
https://discussions.apple.com/thread/5294290?tstart=0
From the More Like This section on the right

How do I send a rescue email? I also have problems making a rescue email

How do i send a rescue email? I also have problems making a rescue email!?

Hi JOFFERY,
Thanks for visiting Apple Support Communities.
If you need to add or change a rescue email on your Apple ID, see this article:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
All the best,
Jeremy

HT5312 How do I change my rescue email if i dont remember the answers to my security questions?

All i want to do is buy an app and i dont remember my andwers to my security questions but when i click to send it to my rescue email, i never get it. So how do i change my rescue email and my security questions if i dont know either one?

Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

HT5312 how do i set a rescue email address if i cant remember the answers to my security questions?

how do i set a rescue email address if i cant remember the answers to my security questions?

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The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 How can i create a rescue email

How can i create a rescue email

If you remember your answers to your security questions then follow the steps on the HT5312 page that you posted from :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
If you can't remember your answers then you will need to contact Support in your country to get the questions reset, before you can then do the above for potential future use.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

HT5312 how can i change my rescue email?

How can iI change my rescue email? My original apple id email is no longer valid and I would like to change my apple id to what is currently my rescue email. I have a secondary email that I can change to my rescue email. However, because I could not designate my primary email as my apple id, my current secondary email is my apple id. Please help.

Sign in to manage apple ID
Go to "Password and security"
---> at this point you may be able to change your rescue email address
---> you may need to answer security questions and THEN be able to
Alt strategy --
This is what I actually did when I needed to change my rescue email. However, it is clear that the above strategies would now work for me.
I needed to change my rescue email b/c I wanted that email to be my primary email/appleID. The rescue email and primary cannot be the same for some reason. When I needed to do it, I forgot the answer to one of my security questions so was forced to click "Send reset security info email to •••••@***.com." This sent an email to my rescue email address -- so if you cannot access your rescue, this alt strategy will not work.
When I clicked the link sent, something went wrong and aple could not bring me to that page. However, when I looked back in the browser tab where I was managing my AppleID, the page/environment for "Password and security" changed. All that was there was something to click that said "Reset .....". This brought me to a page to change all 'password and security' related issues including my rescue email address.
Summary of Alt:
Sign in to manage apple ID
Go to "Password and security"
click "Send reset security info email to •••••@***.com."
--> may have to go to rescue email address and follow instructions there and it may work
--> could be you only have to renew the 'password and settings' page to see new option to click "Reset...."
--------> This latter step was available to me after clicking link in rescue email

How do I send a rescue email

It was my first time buying something and it came up with security questions but I have forgotten the answers to them. I found out that I must send a rescue email how do I send one???????!!!!!!

1) Apple ID: All about Apple ID security questions
If necessary
2) See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
3) Or Email Here > Apple Support iTunes Store Contact

HT5312 how can i change my rescue email address?

I have forgotten my security questions for my apple id. i was wondering how can i change the rescue email address and change my security answers?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

HT5312 How do I use my rescue email to reset my security questions?

Ever since I got a new phone in December I haven't been able to make purchases on the App Store (free stuff I can get of course). Whenever I go to buy something it asks for the answers to my security questions. And for some reason all the answers I can think of are being declined.
I checked apple support and it said I can use my rescue email to reset the questions, but when I clicked on the link all it did was tell me why having a rescue email was so important.
How do I reset my security questions??

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

HT5312 How can I add a rescue email address

How do I add a rescue email address. Have been in passwords and security but not getting the
option to add a rescue email,

Welcome to the Apple Community.
You need to answer your security questions to add a rescue address, if you don't know these.
If you don't know these you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

HT5312 how can i add a rescue email to my account

how can i add a rescue email to my app store account i traid hard to find a seloutin becouse i dont know the securty questins answers and there is no rescue emai
please help me

You won't be able to add one until you can answer your questions, you will need to contact Apple to get the quesitons reset. See my reply to your duplicate post : https://discussions.apple.com/message/23060043#23060043

HT5312 How can I get a rescue email sent?

I am trying to access my answers to my security questions by trying to send a rescue email. However, the option to send one is not available. What do I do to access my answers??

You will only have the reset link if you have a rescue email address on your account, if you don't have one (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

HT5312 How can I reset my rescue email??

How can I reset a rescue email address as I forgot my security question answers nd can not access the email the changes are being sent to

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 How do I send the rescue email if the link doesnt show up???

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