HT5312 how do i set a rescue email address if i cant remember the answers to my security questions?
how do i set a rescue email address if i cant remember the answers to my security questions?
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The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Similar Messages
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I no longer have access to the email address that is stipulated as my rescue email address and I cannot remember the answers to my security questions. Please advise how I go about changing / updating the answers to the security questions.
Contact iTunes Support:
http://support.apple.com/kb/HT5699?viewlocale=en_US
or by email:
https://ssl.apple.com/emea/support/itunes/contact.html
Cheers,
GB -
How do I change my rescue email if I do not remember the answers to my security questions?
I cannot remeber my security question answers and it wants to send them to my rescue email address which was a work one and I no longer work there so I cannot access it.. so how do i reset my rescue address without knowing the security quistions?
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions -
How do I reset my rescue email when I do not know the answers to my security questions
So I need to answer my security questions which I thought I knew and apparently don't. But when I try to reset them it sends to a rescue email that doesn't exist anymore. How do I go about changing my rescue email to update my security questions?
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
Hello everyone, i need to change my rescue email address in order to retrieve the answers to my secret questions which I forgot. Any clues on how to do that? Thanks in advance
If you can't remember your security questions go to Express Lane , select iTunes from the list, then iTunes store. On the next screen select account Management. There, select iTunes store account security and write that you would like to reset your security questions and / or answers.
You should get an eMail reply over the next 24 hours. -
i cant remember the answers to my security questions. i have reset my password and added the recovery email account but still cant figure out how to purchase new content. it asks me the same security questions. i also have a temp pin. how do i fix this?
If you've just added an address to your account then it will be an alternate/secondary email address, a rescue email address can only be added by answering 2 of your security questions. If you already had one on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email addressthen you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
i just want to change my itunes password,
I need to change my rescue email because i forgot his password and i cant remember the answers to my security questions!!!! Please help me!You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(118288) -
I cant remember the answers to my security questions..how can i reset it???
I cant remember the answers to my security questions..how can i reset it???
Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
How do you unlock your itunes account when you can't remember the answers to your security questions?
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75741) -
I didn't make a rescue e-mail and now i forgot the answers of my security questions!!' And the apple support contact wont open???
I'm not sure what you mean by the 'apple support contact wont open' (?). If you mean the 'contact iTunes Store support' link on the page that you posted from I've just tried it and it seems to wok ok for me, though I haven't gone as far as to actually contact them.
You can contact either iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps on the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
Hi I can't remember the answer to my security questions and I don't think I set up a rescue email adders when opening my account can you please tell me how I can gain access to my account
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90530) -
I currently do not remember the answer to my security questions and my rescue email is no longer active. How will I be able to make purchases without knowing either?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I wish to delete and change my rescue email address as I no longer have access to it, however I cannot remember the answers to my security questions and thus cannot change or delete my rescue email address. What should I do?
To change the questions and answers call your country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.
-
I cannot remember the answers to my security questions and I do not see the option to send it to my rescue email, although I know I have one. What do I do? I cannot use my account for iTunes until I answer the questions and I recently got $50 of iTunes from my parents. HELP!!
Are you sure that it's a rescue email address (it's not the same thing as an alternate email address) ? If you do then you should be able to go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
Hello, i can't remember the answers to my security questions. Itunes gives me an option to resend answers to my old email which i don't remember as welll.somehow system doesn't give me my primary email which i usually use..so how can i solve this issue?
Hello Arnas333
You would need access to that account in order to reset the questions. If you do not have access to it, then you will need to contact iTunes Store support in order to resolve the issue.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
-Norm G.
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