HT5312 How do u reset my security questions I forgot them
How do u reset my security because I forgot them and all I can do is buy them off the computer and not my iPod touch
http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH
Similar Messages
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HT201303 How do I reset my security questions I forgot them
I bought iTunes account money and I have to verify my questions for te first purchase on my device and I don't remember my answers :-/
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
This definitely works:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
How do i reset my security questions i forgot the answers to them?
How do i reset my security questions i forgot the answers to them?
Ok, same here, purchases cant be made, becouse as an addition to the password, apple wants your answer to security questions now... The problem with that questions is, the answers were never needed and now long forgotten!
A quicklink from Neil DOESNT solve nothing. As I first sign in to Apple, got My Apple ID, no RESCUE EMAIL was needed. With no such email I have NO CHANCE to reset this security questions.
If I reset my password, there in NO OPTION to reset this security questions as well.
So, I am strandend with some 30 bucks on my Apple acount and for now no way to spend it, thats OK, but some Apps want authentication for even updating, so I am stuck with no updates either... I purchased for about 500 bucks in last years from Apple, maybe thats it for me...
(Apple ***** more and more, maybe ut ist time to move to Android; a personal opinion).
A SOLUTION? Is there a way reseting your security questions with ONLY your Apple ID, the password for it nad a primary and alternate email; without a rescue email setup and no way to set it up???
Thx for your support, for long time I know now there is no help to be expected from Apple Service... -
i cant reset the security questions i forgot them so what do i do? and i cant find the reset secuirty question to click on it
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
hello. I can not reset my security questions. i forgot them. can you help me because I could not sent any email to mine.
<Email Edited By Host>The next option is to contact apple support & they have a team which can help you to reset security questions.
Taz -
HT5312 How do I reset my security question for my account?
How do I reset my security question for my account?
Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT5312 How can I reset my security questions if I don't have a rescue email address
How can I reset my security questions if I don't have a rescue email address. Because i just put an itunes card on my account but can't use it because I dont know my security questions. Please help
Try the ExpressLane: https://expresslane.apple.com and then iTunes, iTunes Store, Password and Security Questions and then you have choices to communicate.
-
how do you reset your security questions when the rescue email address no longer exists?
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90823) -
How do I reset my security questions in my apple account, I don´t remember the answers!
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
How do I reset my security questions when I don't remember the answers to the original security questions?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
HT5312 How do I reset my security questions if I don't have rescue email address ?
How do I reset my security questions if I don't have rescue email address ?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93267) -
HT5312 how do I reset my security questions if I don't have a rescue email address?
how do i reset my security questions if i don't have a rescue email address set up?
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87417) -
HT5312 How do i reset my security questions and answers?
How do i reset my security questions and answers? i have already ask iforgot to send me an email to my rescue address but didnt received anything for two day.
You need to contact Apple, either through the link in that article or by phoning them.
(77532) -
HT5312 how do i reset my security questions?i forgot them and i locked up my apple id
how to i reset my security questions? i forgot them and i have locked up my apple id
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100089) -
HT5312 How do I reset the security questions so I can buy a book on I tunes
How do I reset the security questions so I can buy books on I tunes
JanYou need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96005)
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