HT5312 how to change security questions

how to change security questions

If you can remember their current answers then you can login here and change them : https://appleid.apple.com
If you can't remember their answers and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Similar Messages

  • How to change security question

    how to change security question in apple id. I forgot my answers. Please help

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (124195)

  • HT5312 How to reset security question on itunes

    How to reset security question

    If you can remember them then you can login here and change them : https://appleid.apple.com
    If you can't remember them and you  have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • HT2731 How to change security questions

    HOw do I change security questions? I can't use iTunes to purchase apps on my new iPad

    Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (75035)

  • HT3702 how to change security questions to purchase music

    how to change security questions

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • How to change security questions after adding a second email address?

    I'm at a loss and really really frustrated with Apple for the first time in my life.
    I've added a second email address and tried over the last 3 days on my iPad and Mac to change my security questions. There is no option present that I can see that allows you to do this without first entering the answers. (to which I don't know anymore)
    I called Apple support (even in english) and every time the call has been dropped.
    In all the years since switching to Apple I've always been impressed with the level of customer service. This is the first time that I've felt this level of sincere frustration.
    I'm not sure why I have to book a time to speak with someone. Updating or changing security questions, should be a process one can do over the internet. I'm confused either way why questions are necessary if the apple password entered was correct. It's not my bank account; why the need for such extreme security just to download an app paid for by an iTunes card!
    Any help or direction would be appreciated!!
    Thank you
    Kate

    Hello there, Kate.
    Apologies for your frustration. For your security the existing questions need to be answered before new ones can be created. The following Knowledge Base article provides some additional steps to try if you are unsure of the answers to the existing ones:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Specifically:
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • HT5312 How to Recover Security Questions

    I have now been locked out of Itunes for 8 hrs. Too many attemps. All I needed to know was how recover my security questions.
    Any help 

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (86173)

  • HT5312 i cannot change security questions , please kindly advise.

    i cannot change security questions , please kindly advise.

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
    (88665)

  • Help!  Don't know how to change security question

    Apple told me I needed to change my p/w.. No big deal right? Uh big deal  since I don't remember the answers to my security questions, it has been 4 years since I created the account and it has never been an issue before.so how do I change p/w?

    You will need to get your security questions reset. If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699 (they should also be able to reset your password if your current one doesn't work)
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • Anyone know how to change security questions

    SSomeone please help. I don't know how to change my security passwords / questions when I try to buy something

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (114885)

  • HT5312 how to change security info email

    i want to buy something on iture and i have to answer my security questions that i forgot then you have to send to a answer on my email
    but my ex-email
    so could you please help ?
    i want to change secuity info email when i "Forgot your answers? "please send to
    if you want any my information please conteact me by email
    Thank you so much.
    <E-mail Edited by Host>

    We are fellow users here on these public forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email addresses from your post (it's not a good idea to post personal info on any public forum).
    You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use

  • HT5312 how to reset security questions i have forgotten the answers

    i have got a i phone tried to buy an app as its the first purchase it asked me to answer question i created and dont know the answers for? how do i reset the questions or find my answers?

    Welcome to the Apple Community.
    Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • HT4009 How to change security questions ?

    I forgot security question .
    New when I won't to change they ask me to answer
    And same for perches some thing I con't and I tried to change they said wrong

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • How to change security questions for apple id

    I have forgotten the answers to my security questions ,I have tried to reset them by going to change apple id. where low nand mbehold  up comes the security questions that I cannot answer.Does any one know how to stop  the around and around situation and get these answers changed ?

    I have forgotten the answers to my security questions ,I have tried to reset them by going to change apple id. where low nand mbehold  up comes the security questions that I cannot answer.Does any one know how to stop  the around and around situation and get these answers changed ?

  • HT4623 How to change security questions when I for got the answers to them

    I for got the answers to my security questions and I like to change them how do I do so

    Read http://support.apple.com/kb/HT5312

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