HT5312 how to change your rescue email
how do you you add a rescue email if you didnt add one when you created the accout? because when i go to purchase anything off the itunes store it ask me to answer sercurity questions but i dont remember my answers for them because i made this account a long time ago. iIt also doent give me the option to send the answers to my rescue email because i dont think i ever put a rescue email when i created the account.
If you aren't getting the reset link then you don't have one, and you won't be able to add one until you can answer your questions - as it says on the page that you posted from :
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use.
Similar Messages
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Am I do not know how to change my rescue email as it is wrong and in can not remember my answers to my security questions so I want to change them but I can't as I have the wrong rescue email anyone know how to change your rescue email
You won't be able to change it until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to update your rescue email address for potential future use. -
HT5312 How to change my rescue email on iTunes on your iPhone
How to change my rescue email on my iPhone
If you know the answers to your securoty questions then follow the instructions half-way down the page that you posted from :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
If you can't remember your answers to your questions and you don't have access to your current rescue email address then you will need to contact iTunes Support / Apple in your country to get the questions reset before you can then update your rescue email address for potential future use.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
How do you change your rescue email if you have forgotten your security questions?
I've had my IPad for about 2 years now and I have bought a lot of apps since but all of a sudden it asks me to answer my security questions whenever i try to buy an app! I click the link to the apple Id page and it says resend security information to my email. apparently the end of my email ends with yahoo.com and whenever I log on to that it's yahoo.ca and I cannot find the email with the instructions to change my security questions!! So please me as this has never occurred before! How do you change your rescue email if you have forgotten your security questions? And can you somehow purchase apps without answering your security questions because I just put 25 dollars onto my apple id and I don't want it to go to waste! Please help me!
You won't be able to change the rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
How to change the Rescue email?
How to change the rescue email?
If you know the answers to your security questions, then from http://support.apple.com/kb/HT5312 :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
If you can't remember their answers and you have access to your current rescue email address then steps 1 to 5 should let you send reset info to it.
If you don't have access to your current rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.Contacting Apple about account security :
http://support.apple.com/kb/HT5699
When they've been reset you can then use the aboe steps to change your rescue email address for potential future use. -
HT5312 how to change security info email
i want to buy something on iture and i have to answer my security questions that i forgot then you have to send to a answer on my email
but my ex-email
so could you please help ?
i want to change secuity info email when i "Forgot your answers? "please send to
if you want any my information please conteact me by email
Thank you so much.
<E-mail Edited by Host>We are fellow users here on these public forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email addresses from your post (it's not a good idea to post personal info on any public forum).
You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use -
HT5312 Need to change my rescue email
Need to change my rescue email. I no longer worked for that company and can't access the security questions I forgot
You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset first.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field. -
HT5622 How to change the rescue email?
How to change the rescue email?
Click here for information. If you can't change it through the method described in that article (it requires correctly answering two of the questions), contact the iTunes Store staff via the link in the 'Additional Information' section.
(102928) -
Need to change the rescue email on my account. Cant remember my security questions & the recue email is my wife's old email address. How do I change my rescue email?
You won't be able to change it until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use -
How to set a rescue email address when I already have an Apple ID. Actually I forgot my security questions.
You won't be able to add one until you can answer your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT201272 how to change a rescue email
im trying to change my apple id but it is saying that i cannot make my new id because it is my rescue email. i have added several different emails but i do not know how to change any of them to the "rescue email"
What someone posted earlier works, although if you can't remember you password, or the answers to your security questions that is a different problem.
Go to https://appleid.apple.com/ .
In the right column, click the link for "Manage your account".
Log in.
In the left column, click the link for "Password and Security".
Answer the security questions when prompted.
In the right column, under the heading "Rescue Email Address", you'll find links for editing or deleting your rescue email address.
Then find where your rescue email is listed, and click edit, you will have to input a NEW email address that is different from the one you want to use as your appleID, then Save.
After you complete those steps, then you can go back to the Name, ID, and E-mail Addresses tab, and input the e-mail address you would like. (The one you just deleted from your rescue e-mail.)
Hope that helps.... -
HT5312 how to add a rescue email
i just want to know how to add a rescue email, cause in the manage id, theres no rescue email. i just want to know how to add a rescue
email so i can restart my secret question.You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102995) -
HT5312 how to send the rescue email
i cant figure out how to send the rescue email.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address - if it doesn't show then you don't have a rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
HT5312 How do I receive rescue email - I have exceeded maximum attempts
How do I receive rescue email - I have exceeded maximum attempts
I have this message:
Exceeded Maximum Attempts
We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.If there's an option on that message to have it sent to you, use it, wait a few hours, and check the spam filter. If not or it doesn't work, you need to contact Apple, either through the link in that article or by phoning them.
(79307) -
HT5312 Can I change my rescue email address
Hello,
Can I change my rescue email address cause its not able to receive the reset email
RegardsReset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
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