HT5312 How to Recover Security Questions
I have now been locked out of Itunes for 8 hrs. Too many attemps. All I needed to know was how recover my security questions.
Any help
You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(86173)
Similar Messages
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HT5312 How to reset security question on itunes
How to reset security question
If you can remember them then you can login here and change them : https://appleid.apple.com
If you can't remember them and you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) -
How to recover security questions?
I followed links but cannot reset or recover my security questions. Need step by step assistance.
Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to call/email apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html
http://support.apple.com/kb/HE57 -
HT5312 how to reset security questions & answer without rescue email?
Please anyone help on this situation where i dnot remember my id security questions Answer.. how to get it reset it .. Also dnot know abt rescue email and how it works... please any one
If you don't already have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you won't be able to use that route to get your answers reset - and you will only be able to add one to your account by answering two of your questions, so you will need to get them reset first, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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HT5312 how to reset security questions on existing apple id?
I can't remember the answers I used for my security questions and don't know how to either retrieve them or re-set them. Help please! Tx you
Some Solutions for Resetting Forgotten Security Questions
Remembering Security Questions -
HT5312 how to reset security questions with no answers but you know your apple id
im trying to buy an album with a gift card i got and it sends me to these two security questions and i forgot both of them. i have a secondary email but when i try resetting the questions it doesnt offer it as a choice
The reset link will only show if you have a rescue email address on your account (an alternate email address is not a rescue email address) and you won't be able to add one until you can answer your questions - you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT5312 how to reset security question
I can' t call to apple support center?
How can i reset my security Question because i forgot the answer?
I can't purchase a product ? because i need to answer the security question?If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
If your countryisn't on that page then try contacting them via this page saying that you've forgottent your answers, you don't have a rescue email address, and your country isn't on the HT5699 page and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
HT5312 How to reset security question and answer?
I cannot remember the answers to my security questions, how do i reset them?
WHat have you tried ?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
HT5312 how to reset security questions i have forgotten the answers
i have got a i phone tried to buy an app as its the first purchase it asked me to answer question i created and dont know the answers for? how do i reset the questions or find my answers?
Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support -
HT5312 how to change security questions
how to change security questions
If you can remember their current answers then you can login here and change them : https://appleid.apple.com
If you can't remember their answers and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
HT5312 How to reset security question..pls help Me
hello
I cant remember my answers to security questions
and i cant reset it!
i see the helps and learning in web but not working!
please help Me
Thanks a lotWelcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support -
HT5312 How to reset security questions
I logged o to my apple account yesterday and tried to download some music from the ITunes store. It then brought me to a page to anwser my security questions which i have forgotten i have been through the apple id site with no luck. When i pulled up the page to change my security question i was asked to anwser them with no option for a recovery email. Does anyone have any ideas?
Click here, then on Account Management, push the button for Apple ID account security, choose your country, click Continue, and then push the Email button.
(74722) -
HT5312 how to rest security questions
how to rest
security questionsYou need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(79529) -
HT5312 How to remind security questions?
Help me to change my apple ID password..
Going on your post's title that you want to change your security questions, then if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
If that isn't what you are posting about and you want to change your account's password then you can do so via the same 'Password and Security' section as above, or by tapping on your account id in Settings > iTunes & App Stores on your phone and viewing your account. Or if you've forgotten it, or your account is disabled, then : http://iforgot.apple.com -
HT5312 how to reset security questions and answers without rescue email?
Please help My Apple ID is locked
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95303)
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HT5312 What do you do if you can not remember your security questions
What do you do if you can not remember your security questions