HT5312 How to reset security question on itunes

How to reset security question

If you can remember them then you can login here and change them : https://appleid.apple.com
If you can't remember them and you  have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

Similar Messages

  • TS2446 how to reset security questions on itunes

    How can I reset security questions on Itunes. It is locked.

    Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75399)

  • HT5312 how to reset security questions with no answers but you know your apple id

    im trying to buy an album with a gift card i got and it sends me to these two security questions and i forgot both of them. i have a secondary email but when i try resetting the questions it doesnt offer it as a choice

    The reset link will only show if you have a rescue email address on your account (an alternate email address is not a rescue email address) and you won't be able to add one until you can answer your questions - you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 how to reset security question

    I can' t call to apple support center?
    How can i reset my security Question because i forgot the answer?
    I can't purchase a product ? because i need to answer the security question?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    If your countryisn't on that page then try contacting them via this page saying that you've forgottent your answers, you don't have a rescue email address, and your country isn't on the HT5699 page and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • HT5312 How to reset security question and answer?

    I cannot remember the answers to my security questions, how do i reset them?

    WHat have you tried ?
    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • HT5312 how to reset security questions i have forgotten the answers

    i have got a i phone tried to buy an app as its the first purchase it asked me to answer question i created and dont know the answers for? how do i reset the questions or find my answers?

    Welcome to the Apple Community.
    Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • HT5312 how to reset security questions & answer without rescue email?

    Please anyone help on this situation where i dnot remember my id security questions Answer.. how to get it reset it .. Also dnot know abt rescue email and how it works... please any one

    If you don't already have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you won't be able to use that route to get your answers reset - and you will only be able to add one to your account by answering two of your questions, so you will need to get them reset first, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 how to reset security questions on existing apple id?

    I can't remember the answers I used for my security questions and don't know how to either retrieve them or re-set them.  Help please!  Tx you

    Some Solutions for Resetting Forgotten Security Questions
    Remembering Security Questions

  • HT5312 How to reset security question..pls help Me

    hello
    I cant remember my answers to security questions
    and i cant reset  it!
    i see the helps and learning in web but not working!
    please help Me
    Thanks a lot

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

  • HT5312 How to reset security questions

    I logged o to my apple account yesterday and tried to download some music from the ITunes store. It then brought me to a page to anwser my security questions which i have forgotten i have been through the apple id site with no luck. When i pulled up the page to change my security question i was asked to anwser them with no option for a recovery email. Does anyone have any ideas?

    Click here, then on Account Management, push the button for Apple ID account security, choose your country, click Continue, and then push the Email button.
    (74722)

  • HT5312 how to reset security questions and answers without rescue email?

    Please help My Apple ID is locked

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95303)

  • How to reset security questions without backup email

    how to reset security questions without a back-up email?

    Hello Willar52,
    Thanks for the question. If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Additional Information:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks,
    Matt M.

  • TS1424 How to reset security questions if you forget the original answers

    How to reset security questions if you forget the original answers

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Contact iTunes Support to request  a reset;
    http://www.apple.com/support/itunes/

  • HT201359 How to reset security questions and answers

    How to reset security questions and answers?

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
    (88571)

  • HT201303 How to reset Security question and awsers?

    Hi
    How to reset Security question and awsers?

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

Maybe you are looking for

  • Follow up to "Authentication Problem"

    I have attached a file which is a screen shot of the problem I am having. (Rename the file to .jpg) The IVT stack (2.3.0.0 per the screen shot) connects to the phone OK and can send a business card. PC Suite is 6.81.13.0. The PC suite connects as you

  • Using overset text in Indesign CS6

    I'm a designer who usually works in Illustrator.  However, I just created my first catalog in Indesign CS6 and all my overplaced text on photos and text layered over text effects are all coming up as errors. Can you please let me know if I need to pu

  • Is there any way to re install Mac OS X 10.7.0

    The 10.7.5 update has killed my computer and while trying to get to my time machine backup (which stopped working after the update), I saved files which made my backups disappear. The only solution is to start over with 10.7, but I cannot get a copy

  • Soa Suite 11g DbAdapter invocation error message

    Hi All, Morning,...We are trying to make connection to Oracle 11g database using Db adapter in Soa 11g but getting this error message during invocation : Database platform org.eclipse.persistence.platform.database.Database Platform is not supported .

  • How to disconnect my iphone and ipod

    my ipod is connected to my iphone and i want to unloop it