HT5312 how to reset security questions i have forgotten the answers

i have got a i phone tried to buy an app as its the first purchase it asked me to answer question i created and dont know the answers for? how do i reset the questions or find my answers?

Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support

Similar Messages

  • My apple id is locked due to trying to answer my security questions i have forgotten the answers to

    please help me unlock my apple id, it has been locked because i have tried too many times to answer my security questions that i have forgotten the answers to. the help setttings told me that there would be a link saying "forget answers? send an email to reset the questions" but when i tried there wasnt anything there saying that, it was just blank.
    if you could help me in anyway that would be amazingly helpful xx thank you

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95027)

  • TS1424 how do i reset security questions that have forgotten answers to?

    how do i reset security questions that have forgotten answers to?

    enter to this link " https://appleid.apple.com/ " >> manage your apple ID >> then sign in you'll find in the left password & security
    so when you chice the password & security you'll find
    Forgot your answers ? sent a reset security to email

  • TS1424 How to reset security questions if you forget the original answers

    How to reset security questions if you forget the original answers

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Contact iTunes Support to request  a reset;
    http://www.apple.com/support/itunes/

  • HT1725 How to reset security questions if I forgot original answers to security questions

    How to reset security questions if I forgot original answers to security questions?

    @ haiduc - 
    1. Starting a new query ..
    Select appropriate Board (Selecting 'E series and communicators' as far as the device goes..but more apt will be the 'Hardware' Board under 'Tips and Troubleshooting' in this particular case..) and then select 'New Message' ..
    2. The security code needs to be reset to the default 12345 which can only be done by Nokia Care in your region. A proof of ownership (Bill / Invoice) may be asked.
     Moderator's note: We amended the title of this post as we moved it to the most appropriate board.
    Attachments:
    Capture1.JPG ‏34 KB

  • Hi i have i problem with my iphone and the problem is the security question i have forgot the answers

    Hi i have i problem with my iphone and the problem is the security question i have forgot the answers
    I understand German and Italian i littlebit English

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106626)

  • HT5312 how to reset security question

    I can' t call to apple support center?
    How can i reset my security Question because i forgot the answer?
    I can't purchase a product ? because i need to answer the security question?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    If your countryisn't on that page then try contacting them via this page saying that you've forgottent your answers, you don't have a rescue email address, and your country isn't on the HT5699 page and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • HT5312 How to reset security question on itunes

    How to reset security question

    If you can remember them then you can login here and change them : https://appleid.apple.com
    If you can't remember them and you  have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • HT1918 How do I change my security questions I have forgotten my answers

    I have forgotten the answers to my security questions and it won't let me purchase any items off my ipad due to it is there a way of changing them or getting an email with my answers

    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service

  • HT5312 how to reset security questions & answer without rescue email?

    Please anyone help on this situation where i dnot remember my id security questions Answer.. how to get it reset it .. Also dnot know abt rescue email and how it works... please any one

    If you don't already have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you won't be able to use that route to get your answers reset - and you will only be able to add one to your account by answering two of your questions, so you will need to get them reset first, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 how to reset security questions with no answers but you know your apple id

    im trying to buy an album with a gift card i got and it sends me to these two security questions and i forgot both of them. i have a secondary email but when i try resetting the questions it doesnt offer it as a choice

    The reset link will only show if you have a rescue email address on your account (an alternate email address is not a rescue email address) and you won't be able to add one until you can answer your questions - you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 How to reset security question and answer?

    I cannot remember the answers to my security questions, how do i reset them?

    WHat have you tried ?
    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • Does anybody no .... I can't reset my questions for security and I have forgotten the answers I no longer use the email that it sends it to and I don't no how to change it??

    Does anybody no how to change the email address that it sends to reset your passwords because I can't remember my answers for questions

    http://support.apple.com/kb/HT5312
    If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466, and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    HTH

  • HT5312 how to reset security questions on existing apple id?

    I can't remember the answers I used for my security questions and don't know how to either retrieve them or re-set them.  Help please!  Tx you

    Some Solutions for Resetting Forgotten Security Questions
    Remembering Security Questions

  • HT5312 How to reset security question..pls help Me

    hello
    I cant remember my answers to security questions
    and i cant reset  it!
    i see the helps and learning in web but not working!
    please help Me
    Thanks a lot

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

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