HT5312 how where do i go to actually reset my security questions or add a rescue email?
So I have forgotten the answers to my security questions. Where do I go to add a rescue email in order to reset them?
You won't be able to add a rescue email address until you can answer your questions, if you don't already have one on your acocunt (you can see if you have one by following the instructions on the HT5312 page that you posted from) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use
Similar Messages
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HT5312 How do I get the link to reset my security questions?
The page for rescue email and security questions is not active. I can see the information but I can't take any actions as the page and the links are not active.
You can only set up a Rescue Email BEFORE you forget the questions/answers
Read here > Apple ID: All about Apple ID security questions
If necessary
1) See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
2) Or Email Here > Apple Support iTunes Store Contact -
I feel like I'm in an infinite loop. I have all of the information correct except my security questions -- I set them up quickly and forgot what I answered. Per the FAQs on Apple's website, I should be able to get a rescue email that allows me to reset the answers to the questions, however all I get is a rescue email to reset my password. This is my first time trying to use this account and I can't get around the security questions. Can anyone help me? I just want to download some music to my mini iPad.
Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90077) -
How do I reset my apple id security question with out a rescue email
How do I reset my apple id security question with out a rescue email?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101013) -
Guys, I have forgotten my security question answers, and the rescue email I placed in with my apple id has been closed down as well (it was a university id, when I graduated, the email service expired). I need help changing my password.
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Help I can't remember my security question answers, and my rescue email on your records is no longer a valid email as I no longer work at that organisation. How can I reset my security questions or reset my rescue email?
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
HT5312 Reset my security questions not send to my email
Reset my security questions not send to my email?
<Email Edited by Host>Most of the people on these public forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your email address from your post.
If you aren't receiving the reset info to your rescue email address (how long ago did you request it, and have you checked the spam folder as well as the inbox ?) then you could try clicking it again and giving it an hour or two to see if it then arrives. If it doesn't then you can try contacting iTunes Support or Apple
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
HT5312 But how do you actually reset the security questions?
How do you reset your security questions?
The page that you posted from has instructions half-way down it for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 should let you reset them.
If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT5312 How do i figure out the answers to my security questions?
I forgot the answers to my security questions and i dont know how to reset them
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99558) -
HT5312 How do you figure out when you forgot your Security Questions Answers
I tried that but It never worked, What do I do next?
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions -
How do I change my security question email address?...
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, it has been reported that the email can take a while to arrive. Use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
How to get answers to my security questions w/o a rescue email??
How??
Is there any way for me to get answers/change my security questions when I don't have a rescue email?You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102693) -
HT5312 how do I find out the answers to my security questions
how do I find the answers to my security questions?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
im trying to find out whats my security answer but there sending to a different account that i dont know about but i want them to send it to my email account please help me get my security answers
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
My husband been froze out of his Apple I'd account. His rescue email is no longer in use and he's forgot the answers to his security questions.
Anybody know how to get round this?i think, You have to contact the Hotline to fix this, because You have to authenticate Yourselfe in an unofficial Way like Credit Card Number.
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