HT5312 I am locked out because I couldn't remember how I answered a security question , how do I open my account?

How do I open my account after incorrectly answering a security question?

1. See my User Tip for some help: Some Solutions for Resetting
    Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for
        support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

Similar Messages

  • HT5699 I got locked out because I couldn't remember my apple security questions

    I was locked out because I cluldnt remember my security questions an I can not get back in

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I answered my security questions wrong I guess and my account us locked! What should I do?

    I answered my security questions wrong I guess and my account us locked! What should I do?

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support

  • HT5312 I dont even remember when i answered the security questions but i put in all the right answers but it locked me out of my account. i see some people using "reset security questions" but that option isnt available for me. What do I do?

    I cant buy anything on my phone or computer with my apple id.

    The 'send reset info' only shows it you have a rescue email address (which is not the same thing as an alternate email address) set up on your account - if it's not showing then I assume that you don't have one, and you won't be able to add one until you can answer 2 of your questions. In which case see if the instructions on this user tip helps you get the questions reset : https://discussions.apple.com/docs/DOC-4551

  • I can't answer my security questions because I forgot them...HELP

    I can't answer my security questions because I forgot them...HELP

    Change answer to security question
    See 4th question from the bottom
    http://support.apple.com/kb/HE37

  • I have reset my iPod because it had been locked out and I couldn't get back in, but it will only reset once it connects to a WiFi source. I cannot get onto my iPod to connect it to a WiFi source. How am I meant to reset/erase it?

    I have reset my iPod because it had been locked out and I couldn't get back in, but it will only reset once it connects to a WiFi source. I cannot get onto my iPod to connect it to a WiFi source. How am I meant to reset/erase it?

    Just what do you mean by " but it will only reset once it connects to a WiFi source."?
    If it it says turn off FIndMyiPhone then:
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software

  • HT5312 locked out because of security questions

    I am trying to download songs from itunes...I am locked out because I forgot my security question answers.  Any advice?

    You need to contact Apple, either through the link in that article or by phoning them.
    (77275)

  • HT204053 If I add a new iCloud account to my iPhone 5, will I be "locked out" because I'm using a new Apple ID to do it? Do I have to use a new Apple ID to create a new iCloud account? Want to separate calendars/contacts for 2 iPhones now using 1 iCloud a

    If my husband add a new iCloud account to his iPhone 5, will he be "locked out" because he's using a new Apple ID to do it? Does he have to use a new Apple ID to create a new iCloud account? He set up his phone using my Apple ID because we didn't know any better. Now we want to separate calendars/contacts, but are afraid of the 90-day lockout.

    Welcome to the Apple Support Communities
    You can change the Apple ID without any problem. On his device, go to Settings > iCloud > Delete account and login with his Apple ID so he'll get his information. iCloud needs an Apple ID, so if he hasn't got one, he must create an Apple ID > http://appleid.apple.com
    When you delete the iCloud account, all the information will be deleted, so I recommend you to turn off each service before deleting iCloud

  • This really *****,.I just bought a ipod 5th gen,...it was stolen,..i got it back,..but i am now locked out because of icloud lock,.please help

    this really *****,.I just bought a ipod 5th gen,...it was stolen,..i got it back,..but i am now locked out because of icloud lock,.please help

    Take your original proof of purchase from an Apple authorized retailer (or Apple Store) and the police report, make a Genius Bar appointment at your nearest Apple Store and they should be able to help you.

  • HT1911 I have been locked out because I do not know the answer to my security questions, how do I get back in?  I do know my password.

    I have been locked out because I do not know the answers to my security questions, I do know my password.

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • TS3992 i cannot get into my ipad because icloud has me locked out because of no backup for two weeks?

    I cannot get into my ipad because icloud has me locked out because of no backup for 2 weeks

    Welcome to the Apple Community.
    You might try a forced shutdown to begin with, hold down the top and home buttons together until the device shuts down, then restart it.

  • I finally upgraded my phone and now I am locked out because my password wont work what do i do?!?!?

    SO its finals time and while i was studying I decided i was going to update my phone to IOS 7 i went down to the study room and i came back and tried to unlock my phone  and now I am locked out because my password wont work and its the same password I have had for a long time! I have a Macbook Pro wiht Itunes and it wont let me hook up the phone because there is a pasword on it, so do i just have to bite the bullet and reset it? if so how do i do so with out bing able to conect to the computer?
    Thank you so much
    JP

    Restore, if iTunes will let you.  Everything except the password will be restored.  Connect via cable to the computer that you use for sync.  Be forewarned that it takes a long time.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore, go into Recovery Mode per the instructions here.

  • HT5312 i have entered answers to security questions but says not correct now going lock out my redeemed money why???????

    i have entered answers to security questions but says not correct now going lock out my redeemed money why???????

    It sounds as though it doesn't think that you are typing in the correct answers.
    If it's not accepting them and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • My icloud account was locked yesterday due to server error.26/11/2012 18:57-19:25 CET. I cannot use it because I cannot answer the security question wright. What can I do? Help please

    My icloud account was locked yesterday due to server (iCloud) Faillure 26/11/12. PM
    I cannot use the account because I canot answer my security question right. Also my second e-mail adress was no activated, so I cannot activate the icloud account via e-mal
    What Can I do?
    Thank You

    It would worth your asking in the Final Cut Pro X forum - someone else may have experienced the same problem.
    I assume you have already trashed Preferences/ByHost/com.apple.dotmac... (several files beginning with this) and (same path) com.apple.idisk - though I suspect the problem lies rather with the individual programs which are trying to access something on the non-existent iDisk.

  • Mail locked up because of sending problem.  How do I stop the send function?

    Mail locked up because of sending problem.  How do I stop the send function?

    Didn't help.  Wound up talking to A Support & deleting the cache in my Library Mail file then restarting.  Thanks anyway.

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