HT5312 i am trying to make a download in itunes and everytime i try to download it asks for my security questions. i answer the questions with the correct answers but it says they are incorrect, what is the problem?

i am not able to get there because the questions keep popping up

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(101210)

Similar Messages

HT5312 I have bought a iTunes gift card and went to buy something then it asked for my security questions. I don't remember them and the prompt is not coming up to reset them. What can I do?

I have tried to reset them but the prompt is not coming up.

Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
Setting up a rescue email address requires correctly answering two of the questions.
(93197)

I am purchasing a song and you are asking for my security questions which I do not remember.

I am purchasing a song and you ae asking for my security questions to authorize my computer but I do not remembe them.

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(76911)

I can't access my gmail or hotmail on my phone. I had to change the passwords on the computer today. I went in through settings on my phone and changed the passwords but it still says they are incorrect. How can I fix this???

I can't access my gmail or hotmail on my phone. I had to change the passwords on the computer today. I went in through settings on my phone and changed the passwords but it still says they are incorrect. How can I fix this???

For gmail you could try unlocking your account here: https://accounts.google.com/b/0/DisplayUnlockCaptcha. Don't know about hotmail.

My mum can't access her account. It says its locked and asked for her security questions, but she can't remember what they are. How do we access her account?

My mum can't access her account. It says its locked and asked for her security questions, but she can't remember what they are. How do we access her account?

Hi sarahmcmast3r,
If you are having issues accessing an account and can't remember the security question answers, you may find the following article helpful:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Regards,
- Brenden

Help please what can i do i have a apple id that i have had scince i was in year 6 i have recently been unable to buy music or apps unless they are free because it asks for these security questions that i have no idea what the awnser is

help please what can i do i have a apple id that i have had scince i was in year 6 i have recently been unable to buy music or apps unless they are free because it asks for these security questions that i have no idea what the awnser is help me please

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

I submitted my security answers and apple says they are wrong, what can I do? I even wrote them down.

I submitted my answers to the security questions but apple says they are wrong, I had them written down so now what do I do?

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

Trying to make a purchase on itunes and keep getting prompted to verify account information, when I do that, it says to fix errors, then to contact apple support, any ideas or know how to fix this?

Trying to make a purchase on itunes and keep getting prompted to verify account information. I've done this and when i click done, it says to fix errors; i repeat the process then it says to contact apple support. Any ideas or other experiences with this? I've had this happen before and it got resolved after i called them and it took a few days, not very convenient. The same thing happened when I was just trying to update my account info with a new billing / account address.
Thanks

You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards.

I have put all my correct email account details onto my new ipad but i says they are wrong!

i have put all my correct email account details onto my new ipad but i says they are set up wrong!Wierdly- despite this I can send test emails to the two accounts emails from both accounts which I can pick up from my other mac machines BUT cannot access them on my ipad- has anyone had similar problems?

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

HT201240 I just got my Mac yesterday. My kids want to access sites that need the adobe player. When I try and download it asks for a password. I do not even remember setting one up? How do i find out what it is?

I just got my Mac yesterday. My kids want to access sites that need the adobe player. When I try and download it asks for a password. I do not even remember setting one up? How do i find out what it is?

FYI this is the legitimate Flash Player installer:
This one is bogus:
As X423424X wrote do not download it from any site other than the one he linked.
Adobe does not require a password to download the Flash installer. Generally speaking passwords are not required to download software, unless you must register with the website so as to log in. In that case you should never use the same name and password you use to administer your Mac.

HT5312 im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them

im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98991)

I always download stuff then is suddenly asked for my secureity questions. and i guess what they were then it kicked me off

I always download stuff then is suddenly asked for my secureity questions. and i guessed what they were then it kicked me off

how can i re-access my acount and change my secureity questions

My account is asking for 2 security question answers. I have never had to do this before. Saying it is the first time I have used this computer to purchase not true I have used this computer everythime. Then it tells me that I put in the wrong answers.

My account keeps asking for 2 security question answers saying this is the first time I used this computer not true used this computer many times. Then when I put ansers in says incorrect answers. What's up with this?

There have a few other posts from people saying that they are being asked their questions despite it not being the first purchase on the computer or device.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team :http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

When I go to buy an app that isn't free it asks for my security question but I don't know what my security question is so I go to change it and it said it will send the info to this email that I don't even have. What do I do?

When I go to buy an app that isn't free it asks for my security question but I don't know what my security question is so I go to change it and it said it will send the info to this email that I don't even have. What do I do?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

My iphone 5 screen has gone black in the middle of updating a app. i have tried to back it up using itunes and restore it however it will not restore my phone as i have got the app find my iphone switched on. i cannot turn it off as the screen is black

my iphone 5 screen has gone black in the middle of updating a app. i have tried to back it up using itunes and restore it however it will not restore my phone as i have got the app find my iphone switched on. i cannot turn it off as the screen is black. can anyone help me please??

christobell86 wrote:
... it will not restore my phone as i have got the app find my iphone switched on.
You can access iCloud.com on a computer to turn it off.
http://support.apple.com/kb/PH2702

HT5312 i am trying to make a download in itunes and everytime i try to download it asks for my security questions. i answer the questions with the correct answers but it says they are incorrect, what is the problem?

Similar Messages

Maybe you are looking for