HT5312 I can no longer access my rescue email address. I have forgotten my security questions so am locked out. Is there a way round this?

I have an Apple ID which I use for itunes. I cannot now access the rescue email account I gave when registering. I have forgotten my security questions and they keep sending emails to the email address I can't access and now I am locked out.

If you don't have accessto your rescue email address (you won't be able to change it until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

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How do you change your rescue email if you have forgotten your security questions?

I've had my IPad for about 2 years now and I have bought a lot of apps since but all of a sudden it asks me to answer my security questions whenever i try to buy an app! I click the link to the apple Id page and it says resend security information to my email. apparently the end of my email ends with yahoo.com and whenever I log on to that it's yahoo.ca and I cannot find the email with the instructions to change my security questions!! So please me as this has never occurred before! How do you change your rescue email if you have forgotten your security questions? And can you somehow purchase apps without answering your security questions because I just put 25 dollars onto my apple id and I don't want it to go to waste! Please help me!

You won't be able to change the rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

How do you set up a rescue email if I have forgotten my security questions without calling apple

How do I set up a rescue email when I have forgotten my security questions and without calling apple?!?!

You first have to reset the questions/answer. If you do not want to call, see #1 below
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
   1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

How do I make a rescue email if i have forgotten my security questions?

I dont know my secruity questions and I didnt set a rescue email.
I cannot buy apps as it will not let me.
Please help !

To Contact iTunes Support...
Use this Link > Apple Support iTunes Store Contact
Goto...
Select your help topic = Account and Billing or whatever is relevant to your issue.

Since updating my iPhone 4 to ios6 I can no longer access itunes through the itunes app. I just get a blank white screen. Is there a fix for this yet?

Since upgrading my iPhone 4 to the new ios6 software I can no longer access itunes through the itunes app. I there a fix for this yet?

Scalesy05 wrote:
I there a fix for this yet?
Why would there be a fix? YOU are having the problem. I'm not, no one I know is having the problem. No fix is needed.
Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as new. Have you been through any, if not all of these troubleshooting steps yet?

HT5312 I have two rescue email addresses but it won't let me send a rescue email, and I've forgotten my security questions! Please help!

So, I've been trying to access my account to purchase a song, and I had to answer my security questions. Well, I haven't answered them in like a year or so, and I forgot the answers, and it won't let me send a rescue email though I have two verified rescue email addresses. .-. Pease help!

Use the link to contact the iTunes Store staff in the 'Additional Information' section of that article; if you didn't previously set up a valid rescue email address, which isn't the same as an alternate email address, only Apple itself can assist with recovering lost answers.
(87974)

I dont have a rescue email address and i forgot my security question's answers

i cant buy stuff because i forgot my security questions' answers and i dont have a rescue email address what do i do. I cant make a new account because i have $40 on it and i dont wanna re buy all my old stuff.
<E-mail Edited by Host>

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).
You will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

Running Firefox 4.0 on Mac OSX 10.6.6, using ATT mail, when I create a new email I get a browser message saying, "This page requires a plugin that can only run in 32-bit mode," and I have to restart Firefox in 32-bit mode. Is there any way around this?

I am assuming the plugin that the Firefox message is referring to is for attaching a file to the email. I say this because at the bottom of a new email it has a link that says "Attach files more easily" which, when you click it, takes you to a setup process where you download an att updater. I ran that and it did seem to change anything. I am wondering if there is anything I can do to make Firefox handle this page without having to restart in 32-bit mode every time.

That means that you need to run Firefox in 32 bit mode if you want to use that plugin.
# Close Firefox
# Open the Applications folder in Finder
# Right click or control-click the Firefox.app icon
# Select "Get Info"
# Select "Open in 32-bit mode"
# Close the "Firefox Info" window
# Restart Firefox

How can I et my password reset on iCloud I have forgotten my security question and Apple are telling me they cannot reset my password without this has anyone come across this issue?

ICloud account

Go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue".

Hi I want to change my Apple ID email as I can no longer access my old email account. I try to change it to my new email but it says I'm already using it as my 'rescue email' so how do I remove or change my rescue email so that I can use it as my primary?

Hi I want to change my Apple ID email as I can no longer access my old email account. I try to change it to my new email but it says I'm already using it as my 'rescue email' so how do I remove or change my rescue email so that I can use it as my primary email?

Hey RachaelAnderson,
Thanks for using Apple Support Communities.
Looks like you want to change the email address you are using as your resuce email address. This article shows you how to change the addresses.
Manage your Apple ID primary, rescue, alternate, and notification email addresses
http://support.apple.com/kb/HT5620
Have a nice day,
Mario

HT5312 I have already apple ID and pass word but I did not provide a rescue email . How can I set a rescue email? NOTE: I forgot my security question.thanks

provide a rescue email . How can I set a rescue email? NOTE: I forgot my security question.thanks

You won't be able to add a rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT5312 What if I no longer use my rescue email address and cannot remember the username or password for that email address to retrieve the answers to my challenge questions?

What if I no longer use my rescue email address and cannot remember the username or password that I set up as my rescure email?

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106063)

I can no longer access my verizon email account from my ipad-says there is a blocker and won't accept my password ?? how to fix

I can no longer access my verizon email account from my IPad - kicks my password out and says there is a blocker??how to fix?

Says there is a blocker?
Please provide the exact wording of the error message.
Any "blocker" would be on Verizon's end.
Any change after deleting and recreating the account on your iPad?

I have forgotten my security question answers and can not access my account settings without them. What is the answer?

I have forgotten my security question answers and can not access my account settings without them. What is the answer?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

I cannot access my rescue email address

Here is my problem. I have multiple AppleIDs because I am stupid, but I only use one. I bought a new Macbook Pro recently, and when I went to buy something off of the App Store, I was unable to do so because I do not remember the security questions for my Apple ID. I followed everybody's directions to go change my security questions, but the caveat is that I cannot access my rescue email address anymore.

If you don't have access to your rescue email account (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT5312 I can no longer access my rescue email address. I have forgotten my security questions so am locked out. Is there a way round this?

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