HT5312 I can not reset my Apple ID security questons

I am having problems reseting my my apple id security questions

Try calling the number for your location from http://support.apple.com/kb/HE57 and ask to speak with Account Security.

Similar Messages

  • HT5312 my name is luis and i can not reset my apple security question i need help

    i can not reset my apple security question

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 can't reset my apple id security question. I follow all the instructions and still I can't reset it. All I get is this We're sorry. The system is unavailable. Please try again

    can't reset my apple id security question. I follow all the instructions and still I can't reset it. All I get is this We’re sorry. The system is unavailable. Please try again

    If you are trying the reset link to your rescue email account and it's not working (Apple may have been doing maintenenace) then have you tried clearing your browser's history and cache and/or trying a different browser ?
    If that doesn't work either then you can try contacting iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • How can I reset the apple Id security passwords?

    How can I reset the apple Id security passwords?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT201363 How can I reset my Apple ID security questions?

    can you help me please .  How can I reset my Apple ID security questions?   helooooo

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104774)

  • Can i reset my apple id security questions at the german support hotline?

    hi,
    unfortunately i forgot my security questions for my us-appleid, now i want to reset them, but i am in germany at the moment.
    my question is, is it possible to reset them via the german support hotline?
    please help me :/

    Hi tschaschdin,
    Welcome to the Support Communities!
    You should contact Apple US Support for your Apple ID security issues. 
    The article below explains how to change your rescue email address and/or reset your Apple ID security questions.
    You can attempt to answer your security questions in order to change your rescue email.
    If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for asissistance.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Cheers,
    - Judy

  • How can I reset my apple id security questions, if I have not set a rescue email account?

    My new iPhone says "To help ensure the security of your Apple ID we require additional information."  It then asks me for the answer to my security questions.  Which I can not remember.  I can log into iCloud and my apple ID, but can not change my security questions.  A web search indicates that I should be able to send a security email to my rescue email account.  Since this option does not appear on my accounts security question screen, it looks like I never setup a rescue email.  How do I reset my security questions, or setup/change my rescue email account?
    Thanks in Advance!!

    Actually, you'll have more luck contacting AppleCare Phone Support.
    http://support.apple.com/kb/HE57
    With the information you provided, I assume they can verify your identity and reset your account security questions.
    Kind regards,

  • HT5312 I can not reset my security questions because the reset email is not correct

    My Apple ID and backup email address is no problem,
    But when I want to reset my security questions and answers,
    I found, the email should be [email protected], not [email protected],
    I can not get the reset email,
    Would you help me ?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT204053 i can not reset my apple id password

    when i try to reset my password i got to the page that says email the password - but i never get an email
    when i go to the page that says Answer security questions it asks for the birthday - i enter the correct birth day and it says it does not match what is on file
    oddly enough. When I go to the page to find my apple id, I enter the Name and email as requested and it says that it can not find my ID
    When i try to create the ID it says that it already exists
    I really do not what to create a new id with a different email

    Hi...
    You will need to contact iTunes support to resolve the issue.
    iTunes Support:
    http://www.apple.com/support/itunes/contact/

  • Can not reset my apple password what ever I do

    No matter what I do my old password comes up when I turn my phone on. When I try to change it for my new password it keeps asking me for my old password questions which I can not remember  .  It even says I have my date of birth wrong plus when I ask to reset my old password by email I do not get the message sent to me . So can anyone help me please.....THANKS

    Welcome to the Apple community.
    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare (or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

  • I can not reset my apple ID password

    hi there
    can you please help me
    when i tried to reset my apple id password  i did not recive the email

    You will probably need to contact Apple's official support.
    support.apple.com/contact

  • HT5312 I CAN NOT REMBER MY ANSWER FOR SECURITY QUESTION HOW TO I RESET

    I AM TRYING TO RESET SECURITY QUESTION I CANNOT REMEBER ANSWERS

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570
    For future info typing all in capitals is considered shouting and makes posts difficult to read, and may mean that people don't reply.

  • HT5312 How can I reset my Apple security ID questions?

    Hi, how can I reset my security Questions?

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

  • HT5312 i can not reset my security questions what do i do ?

    i cant remember security questions to add my phone to my account what do i do

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • How can I reset my Apple ID security questions?

    I have had an Apple ID account long time ago. For some reason, Apple is now trying to assure if you're the owner of the account by asking the answers for your security questions. I had answered those questions long time ago, and I really do not remember what I had exactly written. I want to know how to reset the questions. I can access my account with no problem; I just can't update my applications in my Mac because they are requiring the answers for these questions. Many assistants have tried to help me, but they hang up the calls. I have checked everywhere through my account, and there is no link that indicates to reset the security questions. I would appreciate someone that could help me with this issue. Thank you!

    I have the same problem, they appear unable to reset them.Considering Apple rang me at home,so they have my number, contact me on my email and I have other Apple products it seems ludicrous that while I can reset my password and have done so already, they can't reset some obscure questions answered long ago and forgotten. No wonder Apple is losing market share. If it takes much longer I will sell the iPad and replace it with a Asus or Samsung tablet.

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