HT5312 I can't get my answers for the security questions
Hello
Please, how can I get answers for the security questions
Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
Setting up a rescue email address requires correctly answering two of the questions.
(92728)
Similar Messages
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I want to purchase an app on my iPad and I can't remember my answers for the security questions
How can I purchase apps and songs from my iPad when I can't remember the answers from the security questions?
http://www.apple.com/emea/support/itunes/contact.html
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I can't remember my answers for the security questions
I already redeemed my $25 gift card in the App Store and when I tried to buy something, it asked me the security question. The problem is that I already forgot my answers to the question
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
The rescue email on the website is only a copy, so I can't fill it out or send it. What am I supposed to do?
You've followed the steps half-way down that page :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT5312 i can't remmber my answer for the securtiy questions ? what should i do ?
you can choose "to send an email to your rescue email to reset your security questions"
this massege dosen't show for the rescue my answers
please help me .You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104433) -
I forgot the answers for the security questions, so i'm not able to purchase any thing from apple store. What can i do?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
Hi, i didn't put a rescue email and i need the answers for the security questions cuz i forgot them
If you can't remember your security questions / answers go to Express Lane.
select iTunes from the list, then iTunes store. On the next screen select account Management. There, select iTunes store account security and write that you would like to reset your security questions and / or answers. You should get an eMail reply over the next 24 hours. -
I forgot the answers for the security questions and when I try to change them (My Apple ID -> Manage your account -> Password and Security) I'm asked to answer the exact questions I'm trying to change because I don't remember the answers. How can I do it?
Can't you try the email option instead?
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What do I do if I can't remember the answers for the security question?
What do I do if I can't remember the answers for the security question?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96541) -
HT5312 I forgot the answers for the security questions and I want send the answers for my email
I forgot the answers for the security questions and I want send the answers for my email
Contact iTunes Support:
Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'Apple ID Account Security' and fill in that you'd like your security
questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Cheers,
GB -
I want to change my secure adress, because i lost the answers for the security question
APP STORE, I want to change my secure adress, because i lost the answers for the security question. Because my old mail secure adress was closed.
You won't be able to change your rescue email address until you can answer your questions, you will have to contact Support in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then update your rescue email address for potential future use : http://support.apple.com/en-us/HT201356
Or if it's available in your country you could change to 2-step verification : http://support.apple.com/en-gb/HT5570 -
Why i can't receive my answer to the security questions?
Hi.
Why i can't receive my answer to the security questions at my email adress?
sylvain775The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Forget the answer for the security question
I forget the answer for the security question & i need to change the question but i don't know how i can do that .. so i need a help in this problem ??
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Problem with my apple ID i forget the answer for the security question
i forget the answer for the security question knowing that i reast but unfortnaly i didnt receive any email in my email [email protected] so kindly help me with my problem .
best regards and thanks
mopTry this document - it is full of helpful links Some Solutions for Resetting Forgotten Security... | Apple Support Communities
CCC -
i am now ina serious problem . i deleted my email id which i gave as apple id . And now i forgot the password of the apple id and the answer for the security question too. please help me
Just go to this link:https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ ...... In there,there will be written manage your account,click on that.There will be the option of sign in.At the bottom of the password box there will be written FORGOT YOUR PASSWORD? click on that and go through the information required and your password will be sent to your email account.
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