HT5312 I cannot answer my security questions. And don't have a rescue email address. What should I do?
I want to access my account and purchase a product, but it keeps asking me my security questions. And I don't know the answers! Is there any way other than this rescue email address that I can change my answers?!
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86674)
Similar Messages
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If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?
I verify my identity just by logging in with my password, not being able to add a rescue email address without answering the security questions is just extra hastle and doesn't increase security. No one knows my password so how could they break into my account? I understand having security questions to change your password but not for adding an email address.
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HT5312 I forgot my security questions and don't have a rescue email address
So I tried to purchase a song from the iTunes Store and was asked for the answers to my security questions. I believe that when I made the questions originally I put random answers thinking I wouldn't need them later on. I don't have a rescue email so I have no idea what to do. Please help!
You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85602) -
I forgot my security questions and don't have a rescue email address
Hi there,
I bought a new iPad yesterday and activated an iStore voucher on it. It then prompted my 2 security questions before I could make any more purchases in the app store. I can't remember my security questions and I don't have a rescue email.
On top of that I live in South Africa and the US and UK support doesn't accept my number so I can't use the option where apple calls me on my phone.
I am stuck and immensely frustrated with this as I don't have any recourse to get my appstore up and running again.
Can anyone please help me
Kind regards.Click here and fill out the form. Explain to the people there that you're unable to call Apple and see what they say.
(97641) -
HT5312 dear I forget my answers of security questions and I dont have a rescue email.
dear I forget my answers of security questions and I dont have a rescue email . please help my account
<Email Edited By Host>Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
Hi I've been wanting to reset my security questions but I don't have a rescue email address what should I do?
HI,
Get a secondary email from a service like Google or Yahoo (something that is not going to disappear like an ISP one might if you change services).
Add it to the Apple ID page.
9:16 pm Thursday; November 21, 2013
iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
i forgot my answers to the security questions and i also lost my rescue email addrees , so how can i reset my answers ?
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
Help
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104853) -
HT6170 I have forgotten my security questions and I dont have a rescue email address
everything is failing and nothing apple has done is helping
Apple ID security issues -
Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.
1. Go to www.apple.com/support
2. Choose Contact Support and click Contact Us
3. Choose Other Apple ID Topics and choose the appropriate topic for your issue
4. Follow the onscreen instructions -
I need (want) to buy songs. I can buy songs on my old computer with out a hassle, but currently it isn't hooked up. I'm using a new computer and would like to be able to buy songs. I don't remember my security questions and don't have a rescue e-mail, what do I do??
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87350) -
Have forgotten answers to security questions and no longer have a backup email account
I have forgotten answers to my security questions and no longer have a bakup email acc. what do I do?
If it hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104642) -
I forgot my security questions and do not have a rescue email. My account was created in Chicago in 2011, but I live in Iraq. What shall I do? By the time I was there a bought a macbook pro, an iPad and a gift card. I used all the credits. but the previous week I recharged my Apple Id with a $100, but when I try to buy suff . It is asking me my security question which I do not remember. I tried everything. The last option was to contact you.
Nobody on these boards can reset your security questions. Click here and contact Apple.
(121932) -
HT5312 how do i submit new security questions, I don't have a 2nd email address
how do i get new security questions, i don't have a 2nd email address. I anwser my current ?s and they say I'm wrong.
The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
I forgot my security question answers and don't have a rescue mail. What should I do?
I am trying to buy something on the app store but it specified that I need to input my security question answers. I forgot them so I looked up on the support for an answer and they said that I need to have a rescue e-mail first but I don't have any. Please help me.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
-
Hi,
I forgot my security questions and I don't have a rescue email setup.
I serached the internet and the only solution I found for that is to call apple. The proble is there is no phone to call, they have to call you and there is a list of countries.
I live in Lebanon and it does not appear in the list of countries listed for apple customer support call.
How can I reset the security questions.
thank youThe Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
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