HT5312 I cannot recall my security question.

My appleID was created by my Apple's vendor few years ago. But the password created by myself, and I change to new email address as well as my previous email not active anymore. Problem now, I do not know the answer to my AppleID 'Security Question'. Just bought Iphone 5 recently, and I can't purchase from iTunes store. What should I do? Thank you.

You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(79741)

Similar Messages

  • HT5312 i cannot reset the security questions?

    I have been trying all the info on apple site for last 1 hr and cannot reset my sec questions, I do have and remember apple ID  & Password.. ???

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97317)

  • HT5312 i cannot change the security questions on the itunes account where do I go ?

    i need to know where I can change the security questions on an Itunes account

    1)  Apple ID: All about Apple ID security questions
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    3)  Or Here  >  Apple  Support  iTunes Store  Contact

  • HT5312 I cannot answer my security questions. And don't have a rescue email address. What should I do?

    I want to access my account and purchase a product, but it keeps asking me my security questions. And I don't know the answers! Is there any way other than this rescue email address that I can change my answers?!

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (86674)

  • HT5312 I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

    I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

    If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 Rescue Email has been hacked I cannot rest my security questions what I have to do?

    Rescue Email has been hacked I cannot rest my security questions what I have to do?

    You won't be able to change the addres until you can answer your questions, you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to update your rescue email address for potential future use

  • HT5312 How to change or recall the security question with out resque e-Mail id?

    I can't recall my security question! I forgot it may ne AMD i font have the resque e-Mail.

    Hey there Anhan.Halder,
    It sounds like you do not have a rescue email address set up and need to reset your security questions. You will need to contact our Account Security team for your region, and be able to verify your account information to do so with the following link:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account

    I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account as it seems to be the one my icloud space is attached to.  I haven't backed up my ipad or photos for a while. 

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.
    About 2-step verification of your Apple ID:
    http://support.apple.com/kb/ht5570
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email

  • HT201363 I cannot remember by security questions

    I cannot remember my security questions, now locked out. what do I do?

    Hi, TriciaBr. 
    I see you are locked out of answering your security questions, see the last sentence under Note in step 5 as it is the best resolution to this issue.
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Cheers,
    Jason H.

  • I would like to send an e-mail to apple saying that i cannot remember my security questions's answers

    I would like to send an e-mail to apple saying that i cannot remember my security questions's answers. i just wanted to buy James Arthur's album to put on my sisters ipod and i could not remember the security questions's answers

    Unless you plan to have multiple email accounts open in different tabs at the same time, there is no need for Multifox. If each user has their own [[profiles|profile]], then the Multifox extension will not be required. If you want to open multiple email accounts at the same time in one instance of Firefox then you will need Multifox.

  • I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?

    I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?

    fayry wrote:
    ... how do I move over my purchases from my current account to my new account?
    This is not possible...
    Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
    Apple ID FAQs  >  http://support.apple.com/kb/HE37

  • Cannot get link for contact to work.  Rescue email address is no longer valid and I cannot remember my security questions to update it

    I cannot make any more iTunes or Apps purchases because I cannot remember my security questions.  I have read online that you cannot update rescue email address (mine is no longer valid) until you answer the security questions.  I have clicked on the link for support on account management but it never opens.  I am very upset because all I am needing to do is make purchases.  Any ideas or numbers or actual links you can post in response is appreciated.

    Click here and find the phone number for your country.
    (78231)

  • I cannot reset my security question. there is no reset your security question bar

    i cannot reset my security question. there is no reset your security question bar

    Try this Discussion...
    https://discussions.apple.com/thread/4305745
    And/or see the More Like This section on the right.

  • TS1277 I cannot remember my security question answer to authorize my new computer.  Need help to get past this.

    I cannot remember my security question answers to authorize my new computer.  Need help to establish new ones or find the answers to the originals.
    Thanks for any help on this.

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (76299)

  • I have been locked from my itunes account as I could not remember passwords and it is on an email address we no longer have.  I also cannot remember the security questions.  How do I retrieve all this?  Help!

    I have been locked from my itunes account as I could not remember password and it is on an email address we no longer have.  I also cannot remember the security questions.  How do I retrieve all this?  Help!  Note that I am doing this query through a work-related apple id.

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (122986)

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