HT5312 I cannot remember the password for iCloud that goes with an old email address that I used to set it up.  How do I delete the iCloud account and start over?

I am stuck in a loop and want to delete the iCloud account I set up and start over.  How?

If you acquired content with the old Apple ID, you also forfeit the content. Content is forever associated with the Apple ID that bought it. Apple does not transfer content from one ID to another nor does Apple merge IDs. It would be best to reacquire use of the ID than to abandon it if you have content because that is the only ID that can redownload the content or update it. Call Apple Care for your country and ask for the Account Security Team, then request help resetting the password for the account.
Otherwise, if none of that matters, just abandon the ID and everything associated with it, delete everything from your devices and libraries. Then create a new Apple ID and start over.

Similar Messages

  • My icloud id associated with an old email address

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    You remember the answers to the security questions or you call Apple, talk to someone in account security, and prove to them that you own the account.

  • HT204053 My email address has changed.  My apple ID for iCloud is my old email address and I cannot remember the password. Verification is sent to my old email address and I cannot retrieve it.  Any suggestions

    My email address has changed. I have my icloud acct sending stuff to an email that is no longer in service. I cannot remember the password and it keeps sending messages to an old email acct to try to change the password. Any suggestions.

    Go to appleid.apple.com and click in the reset password option.  You maybe able to reset using the security questions option.  If you can't, contact support using expresslane.apple.com email option, or call the AppleCare support line.

  • Hi. Im trying to access my itunes account through my phone and its telling me to answer security questions to verify my account. I cannot remember my passwords for the 2 questions. Is there a place online that i can reset those?

    Hi. Im trying to access my itunes account through my phone and its telling me to answer security questions to verify my account. I cannot remember my passwords for the 2 questions. Is there a place online that i can reset those?

    Hello AndiHouse,
    Thank you for using Apple Support Communities!
    According to this article, Rescue email address and how to reset Apple ID security questions http://support.apple.com/kb/HT5312:
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Click the link above, and contact the iTunes Store support team directly for assistance with resetting your security questions.
    All the very best,
    Sterling

  • I have an old email address that comes up when my IPad wants to backup. Can't remember the old password  My new email is on my apple account  but not on my iCloud.  How can I change my ICloud email to my new one?

    I have an old email address that pops up when I turn on my IPad and it wants to backup the ICloud. Can't remember the password for my old email so it won't back up.  My new email is on my Apple account so that isn't a problem. how can I get my new email on the
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    settings->iclound and logout of the old appleID account

  • I recently changed my apple ID but I not cannot access my iCloud account and I also keep getting a message pop up asking me for my old password with my old email address

    Changed my apple ID email address which seemed to work but now cannot sign into iCloud account it still comes up with my old email address and I cannot access it also the message pops up all the time when just using ipad HELP

    Welcome to the Apple Community.
    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
    In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
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  • HT1933 I have old email address's I used for iTune music purchases and cannot change password on several old accounts. Now some of the music I purchased I can not download and authorize it on my device. What can I do password security does not match my bi

    I have old email address's I used for iTune music purchases and cannot change password on several old accounts. Now some of the music I purchased I can not download and authorize it on my device. What can I do password security does not match my birthdate on two of the accounts. Apple can not send me email with a password authorization on several current accounts that I have with them. How can I contact Apple with this annoying problem I can not fix.

    settings - app/iTunes store - sign out and sign back in with your new id.
    Note - if your older apps needs an update it will use your old apple id and password, as Apps are tied to the apple id that was used to purchase it.
    You can't merge apple id.

  • HT204053 I deleted my previous email and have moved using a new one but itunes continues to ask for my password to the old email address that dosent exist anymore and I can't get on to transfer data to my new ipad?

    I recently moved from Winnipeg to Brandon MB, and have changed my email address and attempted to delete the old one. Everytime I go to download or transfer data to my iphone or ipad I hit a wall. The system is asking me for my password to my old email address that dosent exist and I can't remember anyway. How do I get around this wall? I cant figutre it out. I do have a new email and password that has been registered with iCloud, etc. but the old one keepd jumping in 

    We need to be clear here. Did you create a second ID, or just modify the single ID?

  • Whenever I update my iPhone software, it asks me to sign in to iCloud with an old email address.  My other devices all have the correct address.  How can I get the correct address for my iPhone?  The only Apple ID that works for logging in is my new one.

    Whenever I update my iPhone software, it asks me to sign in to iCloud with an old email address.  My other devices all have the correct address.  How can I get the correct address for my iPhone?  The only Apple ID that works for logging in is my new one.

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone (if you're using iOS 7), then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • I have a new email address and updated it with my apple id/icloud and updated on my iPhone, but i'm getting a pop up to enter my password with my old email address listed for iCloud/Apple id.

    I have a new email address and updated my apple id/icloud  with the new address. I updated on my iPhone, but i'm keep getting a pop up to enter my password with my old email address listed for iCloud/Apple id.  How do I get it to go away?

    Did you create a NEW Apple ID or did you change the email address for your OLD Apple ID? This will affect how you update apps in the future.
    Anyway, go to Settings/iTunes&App Stores, log out, then log in with the new ID.

  • My daughter's data has been put on my icloud account.  I cannot hook up to the icloud wihtout getting all her info on my phone.  i would like to delete the account and start over or find a way to remove her info

    Without realizing it, my daughter and I are both using my icloud account for our phones.  Now I cannot go to the cloud without importing all of my daughter's data to my phone.  Is there any way to remove her data from the icloud account or delete the account and start over?  I plan on wiping her phone clean and having her create her own account with her own email address

    Be sure she signs out of your account before wiping her phone. Also, make sure Find my iPhone is disabled before you wipe it..
    Unfortunately, since you have "merged" her data with yours, you will need to delete each unwanted item individually. If you delete the account, when you sign back in with the same account the same data will be synched back from iCloud.

  • HT1937 i have old email address that is being used on my apple id and i do not know password I also have another apple id created but when I go to the istore it shows my pld account and i cannot delete and setup the right one

    i have old email address that is being used on my apple id and i do not know password I also have another apple id created but when I go to the istore it shows my pld account and i cannot delete and setup the right one

    No, "My Number" was not listed in my Phone menu, I had to manually type it it.  Is there a way for that number to automatically be listed in that "My Number" spot?  Would that maybe have something to do with my phone number not being listed as an option in the "Send and Receive" spot under messaging???

  • Delete the iCloud account associated with an old email address no longer in use...Help!

    I am trying to delete the iCloud account on my iPhone that is associated with an old email address no longer in use, so I can set it up with my new email address.   I am unable to delete the account until I turn off "Find my iPHone" which it won't let me do unless I log in under the old email address.....  Problem is, I don't remember the password for the old address/account.   It is no longer functional so I cannot request a reminder.  I've already updated my iTunes/Apple ID with my new email address. I'm stuck!!  Help!

    You remember the answers to the security questions or you call Apple, talk to someone in account security, and prove to them that you own the account.

  • How to remove the old email address that was hacked from my iCloud account when iCloud won't let me?

    How to remove the old email address that was hacked from my iCloud account when iCloud won't let me?
    Pretty much the the email that I used (but didn't verify) to create my iCloud account was hacked and now I can't remove it from my iCloud account due to the iCloud password also being changed by the same person and the fact I had "Find my iPhone" app on my phone also??? I had to change my iTunes email as well but that was far easier so yeah :S.
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    If you truly change your existing Apple ID's email address to a new email address, follow these instructions: iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    If you created a whole new Apple Account because you couldn't access the old one after being hacked, you will need to contact the Apple Account Security Team. Apple ID: Contacting Apple for help with Apple ID account security

  • TS4036 My icloud is showing a very old email address,while myitunes / appstore email is showing the new email address? How do i remove the old email address from icloud?

    My icloud is showing a very old email address,while myitunes / appstore email is showing the new email address? How do i remove the old email address from icloud?

    Welcome to the Apple community mohinderjeet.
    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

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