HT5312 I cant reach reset security questions
How can i reset security questions by email?
You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
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HT5312 i cant remimber my security question to down load on my ipod
i cant remimber my security question to down load on my ipod
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
HT5312 How can I reset Security question of Apple ID
How can I reset Security Question of Apple ID
Apple ID Security -
Telephone Apple Care for your country and ask for the Account Security Team, then request help resetting the questions. -
HT5312 how do i reset security questions if i never made them
how do i reset my security questions if i never made them
The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
Does anyone know how I can reset apple id security questions? In support they show a link but that does not existing anywhere that I can find. I just got a new phone and cannot buy anything without answering the questions but I cannot seem to get the answers right.
If you don't have the link then I assume that you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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I had an apple ID opened by an apple store a year ago. Since then I hadnt purchased any app from app store. Today i was doing it for the first time which I came across two security questions which i hadnt seen so far. I requested a reset but the email the instructions are sent to is one i dont know and doesnt belong to me. I even asked the store about it and they said they either didnt know the email address. Considering that I have my ID and my password, i wish to ask you to kindly unlock my account. I would provide any additional info that might be needed.
Sincerely Yours
AMJThe reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you aren't getting the reset link then you don't have a rescue email address, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
HT5312 How do you reset security question answers without a rescue email ?
I recently have been having trouble downloadings songs off Itunes because I don't know my security question answers .
I don't have a rescue email and so i was wondering if there was a way to reset my answers without a rescue email. ?If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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HT5312 I want to reset security question
I want to reset security question
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
It seems like a crazy catch 22 system. I don't have a rescue email, and I can't remember the answers to my security questions.
AndreasKing wrote:
... I can't remember the answers to my security questions.
1) Apple ID: All about Apple ID security questions
If necessary...
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact -
how to change my apple id password, but i dont remember sequrity questions and i cant reach reset email
Hi sisot,
Thanks for visiting Apple Support Communities.
You may find this article helpful with resetting your security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
However, if you're not able to receive email to your rescue email address, you may need to contact iTunes Store Support:
You'll need to contact iTunes Store support to have your questions and answers reset.
After your password, security questions and answers are reset, I'd recommend providing a different rescue email address:
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
All the best,
Jeremy -
Need to change the rescue email on my account. Cant remember my security questions & the recue email is my wife's old email address. How do I change my rescue email?
You won't be able to change it until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use -
HT5312 cant remember my security questions
i cant remember my security questions, ineed to reset them. how do i do this. I"ve tried and its not letting me
If by 'not letting me' you mean that you aren't getting the reset link as described on the page that you posted from, then that means that you don't have a rescue email address on your account (and you won't be able to add one until you can answer 2 of your questions) - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
I am trying to reset my security questions but I want to send my reset security questions to this email that I don't know what it is because I forgot and I can't change it PLEAAAAASE HELP I JUST BOUGHT A HEAP OF MONEY AND I CANT USE IT PLZ :'(
I would call Apple.
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There are no words saying to reset security question. I have forgotten my answer to my question.
The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) on your account. If you aren't getting the link then that implies that you don't have one, and you won't be able to add one until you can answer your questions - you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT5312 What if you don't receive the email to reset security questions
We haven't received any of our emails to reset security questions what can we do
These are user-to-user forums, you are not talking to Apple here.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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