HT5312 I changed my email address and apple is ok wih it but iCloud still has my old email address and is not recognising either my original password or my new password. How can I get my iCloud account email address corrected and also get my new password
Hi
I changed email addresses but iCloud sill has my previous address registered. It also is not recognising either my original password or my new password. How can I get my new email address into the iCloud system, and also lodge a new password with them?
I'm using an ipad and all else is ok but not icloud.
Welcome to the Apple community Ross.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.
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