HT5312 i did not provide secure email, now i also forgot the answers of secret question, please help me to reset the security question.
Please help me to solve this issue T_T
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
Similar Messages
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I HAVE FORGOTTEN THE ANSWERS TO THE SECURITY QUESTIONS AND I DONT REMEMBER MY SECURITY EMAIL I ENTERED WHEN I MADE MY APPLE ID. PLEASE HELP ME WHAT I CAN DO?
If you forgot the answers to your Apple ID security questions - Apple Support
Apple ID- All about Apple ID security questions
Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
Contact Apple for help with Apple ID account security - Apple Support -
I have been trying to make a purchase from the apple store and I keep being asked to answer my security questions. I don't remember what my answers are. Is there a way to reset your questions or find out the answers to your old ones?
Yes, go to the AppleID FAQ for how to reset the questions.
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HT5312 I cant call u please help me for reset my security qustions and add rescue email please
Its several times that i want you to add rescue email and reset my security quistions AND I CANT call now i have ipnone 5S and before this i had iphone 4
Please help MEWe are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset - which will normally be by phone as they need to confirm your id and that it's your account.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I was recently disconnected from my WIFI and it wont even budge to turn it back on. I tried the troubleshooting and that did not work. Apple won't connect me to tech support and i could really use help. Please.
Select None for payment method > iTunes Store: Changing account information
If None is not available > Why can’t I select None when I edit my payment information?
Yes, you can redeem an iTunes gift card for current purchases.
How to Redeem iTunes Gift Cards and content codes
And you can check the balance of a redeemed card > Account Home - Apple Store -
I can't buy any apps because I am required to answer two personalized security questions. I don't know the answer to them and I don't even remember creating them. Please help.
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
Please give the direction?
You won't be able to add a rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
I want to update my payment information but it keeps saying my security code is invalid and my payment method was declined. However, I got a short message from my bank saying the charge by Apple was successful? How could it be if the payment information was invalid?
Hey TapBkk,
Thank you for using Apple Support Communities.
Since it says your security code is invalid, take a look at this article:
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/ts1646
Thanks,
Mario -
I accidentally turned the Bluetooth off from my Mac all in one and now I can't use the mouse anymore so I don't know I can reactivate the Bluetooth again!! Please help!
Aisha05Try resetting the SMC.
Barry -
ok so I went to buy a an album on iTunes that I havnt used on the device before. It said I needed to do clarification questions but I cannot remember the answers to them. When I go to reset the questions it sends to an email that is now non existant. It wont let me change it what so ever, I cannot find it anywhere to delete or change. Please help
You will need to call Apple and ask for Account Security, and will need to provide documentation in order to prove your identity. Use the Contact Us links at the bottom of every page of this forum for phone numbers. Best of luck.
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I Have followed all the steps and still cant remove iCloud to my existing account and add to the new one, the old email account was changed a year ago and cant get that email plus the password don't work please HELP!
Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
Having a hard time with the ability to change my security questions because it keeps asking me for the answers and I don't remember the answers to them
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101026) -
I currently have 2 ipods.
One is 2G and another is 3G.
I updated 3G to IOS 5 so I can download a lot of games with 3G ipod.
However, I cannot purchase with 3G ipod because I don't remember my security question answers.
Also, it seems that I did not put 'rescue email' to my account.
What should I do?Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I did not recieve an email regarding security question at rescue email address
i forgot my security question answers and i asked to send me the information on my rescue email . but, i did not receive any emails despite sending it successfully from apple
mac book pro ,OS X 10.9.4You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111158) -
signed into hbo now. almost immediately received error saying my subscription expired but it was only 30 minutes old. tried to resubscribe but it did not recognize my email address. what the heck????
i just called hbo now. they are on system overload. apparently no one can sign in. she recommended i try to sign in during the middle of the night to see if it works. they "hope" to have the problems resolved in short order. she said not to sign up for a new subscription because you will be charged for 2 subscriptions.
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