HT5312 I didn't receive the reset security questions and answers email on the alternative email!! please help
Dear Apple Support Team
I've purchased a new iPhone 5s and put my Apple ID on it for apps purchasing. But it required me to enter the answers for the security questions, however, I totally forgot the answers and tried many times with wrong answers. I tried to reset the security answers by sending to my alternative email but didn't receive any, even not showing in my Junk mails. Please send me the reset security answers email as i have $ 78 that can't be used. Nevertheless, I'm ready to answer and queries to guarantee that I'm the owner of the Apple account.
Your cooperation will be highly appreciated,
Essa Alkuwari
<Email Edited by Host>
We are fellow users here on these forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info).
If you aren't receiving the reset email to your rescue email address (an alternate email address is a different address/setting on your account) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
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HT201359 How to reset security questions and answers
How to reset security questions and answers?
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
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How can I change my Apple ID password security questions and answers without providing a rescue email address?
Click here for information. If you can't reset them through the method described in that article, contact the iTunes Store staff via the link in the 'Additional Information' section.
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HT5312 Reset security questions and answers
How do i find the answers or reset my security questions?
You can't reset your security questions withour knowing the previous answers. You may wish to contact itunes store support for further help. Here's how to submit your ticket for that:
Visit:
https://expresslane.apple.com/
Follow these steps:
All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum.
You will find an option to send an email to Apple on that page. Indicate that you forgot the answers to your security questions and wait for iTunes support to reply.
I hope this helps. -
How do I retrieve the my security questions and answers?
How do I retrieve my security question answers?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
How do I reset security question and answer
How do I reset my security question and answer
Go to applied.apple.com
manage your account > sign in > Password & security > Send reset security email> Change your question. I have attached an image for help. Hope this helps -
HT5312 How to reset security question and answer?
I cannot remember the answers to my security questions, how do i reset them?
WHat have you tried ?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
HT5312 how to reset security questions and answers without rescue email?
Please help My Apple ID is locked
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
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HT2731 how to reset security questions and answers, i forget
May you please help me to reset the security answers in the US store itune boz i forget the answers !!!!
many thanksFrequently asked questions about Apple ID
http://support.apple.com/kb/HE37
My Apple ID
https://appleid.apple.com -
I can't remember my security questions, neither my email address where sign in information has been sent?
Authentication into what account? If it's iTunes, good luck with trying to contact Apple about that. All the contact info for the various departments is here. http://www.apple.com/contact/
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I'm trying to purchase an app on my iPod touch for the first time and it is asking for my security answer and I don't remember what I put.... ANY IDEAS QUICKLY
See this previous discussion:
HT1491 How do i get the security...: Apple Support Communities -
Someone has hacked my account and changed my security questions. How do I change these questions to my own security questions and answers?
Contact the ExpressLane at: https://expresslane.apple.com then iTunes and iTunes Store and see if they can help. You might also try http://www.apple.com/support/itunes/contact
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Why is it that I can't receive the email to reset my security questions and answers.. My email information is all accurate but I'm not receiving the email and I've even checked spam and junk folders.. Can someone please help me
Are you able to receive any mail at all? If not, make sure that all of your information for mail is accurate in settings again. if you still have nothing, go to your email through safari. (example: www.yahoo.com) If you do not see the emails here either, it is a problem with the password reset server not your mail app.
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