HT5312 I don't have a rescue email and forgot security questions

Alright, I've been pretty ****** about this for about a week. I have NEVER been asked to answer my security questions, not once since day one. I went to make an in-app purchase, when it asked me for it. Issue it, I can't remember it, mainly because Apple never asked me what they are. The second issue is, I never created a rescue email. I don't think it existed when I made my AppleID. I'm doing whatever I can do to make that purchase. One thing I will never do is, is call Apple, because I can't hear people real well on the phone. I haven't been able to find a support email either. I feel like I wasted $30 bucks. Any idea how to reset the questions?

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(87196)

Similar Messages

  • I don't have a rescue email and I forgot my security question + answers.

    I recently just bought a mac and I tried to download pages for school but it required me to put in my answers to the security questions to which I don't remember. I clicked "Forgot your answers" and I didn't get anything in my email. It turns out that I don't have a "rescue" email and I don't know what to do. I have a $100 on the account and I can't even use it.

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I need to reset my security questions and I don't have a rescue email and my location doesn't allow me to contact them via phone.

    I need to reset my security questions; I don't have a rescue email and I can't call them from where I am atm.

    What country are you and your iTunes account in ? Does that country show on this page : http://support.apple.com/kb/HT5699 ?

  • HT5312 i forgot my rescue email and my security questions since i have created them since a long time, i want to change the rescue email is it possible?

    i forgot my rescue email and my security questions since i have created them since a long time, i want to change the rescue email is it possible?

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • Dont have a rescue email and forgot my security questions , what should i do , need help!

    Dont have a rescue email and forgot my security questions , what should i do , need help!

    You will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I forgot my rescue email and my security questions

    i forgot my rescue email and my security questions
    plz hellp meeee  plzzzzzzzzzz

    https://iforgot.apple.com. If you cannot resolve it there you will need to contact the Apple Account Security Team: http://support.apple.com/kb/HT5699

  • HT5312 I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you  help???

    I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you  help???

    You will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
    When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 I don't have a rescue email address. I'm trying to set uo iOS7.0 & without the rescue address I can't continue

    Don't have a rescue email address. Trying to set up iOS7.0 & cannot continue. What do I do?

    There are steps half-way down the page that you posted from for how to add/edit a rescue email address.
    If you can't remember your security answers then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use those steps to add a rescue email address to your account.

  • HT5312 But what if you don't have a rescue email and you also can't remember your security question answers?

    I have recently just got an iPhone 4,and I redeemed $25 but as I went to buy a 99 cent game it asked me to answer some questions,and I don't remember any of the answers or even remember choosing those questions.I did try to reset my questions but I couldn't cause I have to answer them before I can mangae my account security.I guessed and guessed but never got it right.

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I need to reset my security questions, I don't have a rescue email and I live in Lebanon (Does not appear in the list of countries for apple calls)

    Hi,
    I forgot my security questions and I don't have a rescue email setup.
    I serached the internet and the only solution I found for that is to call apple. The proble is there is no phone to call, they have to call you and there is a list of countries.
    I live in Lebanon and it does not appear in the list of countries listed for apple customer support call.
    How can I reset the security questions.
    thank you

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I don't have a rescue email, and I forgot the answers for my security question. What shall I do?

    I searched for an answer everywhere but nothing actually helped me.
    I forgot my answers for the security questions.
    Whenever I want to download any application I have to answer the security questions which I don't know the answer for.
    Plus whats more worse is that I can't reset the security questions unless I have a rescue email, and I don't have one.
    What to do now?

    You will need to contact Apple for assistance. See the user tip created by Kappy, another user here, on how to proceed:
    https://discussions.apple.com/docs/DOC-4551
    Regards.

  • I have a rescue email, but my security question reset link does not send after several tries. What do I do now?

    I've waited for days for the link to be sent but it's still not there. In total, I've almost waited a month. I can't even buy anything from the app store! I need help with this!

    If you don't have a rescue email or you don't receive the email then you will need to contact AppleCare for assistance. Follow the article below to find the number in your country:
    http://support.apple.com/kb/HE57

  • HT5312 I don't have a 'rescue email address'. What now??

    I'm trying to reset my security questions. Apple says that you can ask them to be reset them but ONLY if you have a rescue email address, which I don't have. They tell you to go to the iTunes Support Center, which just sends me on a never ending link. Someone help please??

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
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  • Rescue email and forgotten security questions

    How can I change my itunes rescue email when I have forgotten the answers to my security questions?

    You cannot and need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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  • HT5312 I don't have a rescue email

    Please i want to creat a rescue email because i don't have one

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    Creating a rescue email requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106347)

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