HT5312 I don't have an option to send to my alternate email address, what do I do?

I'm trying to download a ringtone directly from my phone, which I've done numerous times, but now I have to remember my security questions and I can't. I tried every option I can think of and for some reason they aren't working. I have an alternate email but when I've typed in the wrong answers for the security questions, there isn't an option to send my security question answers to the alternate email. Is there anything else I can do??
Thanks,
Sabrina

An alternate email address is not the same as a rescue email address. If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

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HT5312 Don't have an option to send security answers to secondary email

So frustrating - Don't have an option to send security answers to secondary email

If you do not have a rescue email address (different from alternate email address) set up on the account then you will not see the option.
You will need to contact iTunes Support online:
http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic)
or by phone: Apple Support Numbers

HT201363 How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

Hi Thubz,
Welcome to the Support Communities!
The article below explains how to change your rescue email address and/or reset your Apple ID security questions.
You can attempt to answer your security questions in order to change your rescue email.
If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for asissistance.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Happy New Year!
- Judy

HT5312 I don't have a rescue e-mail to reset my security questions, what can i do to set one or to reset the questions?

I don't have a rescue e-mail to reset my security questions, what can i do to set one or to reset the questions?
Every time i want to purchace something i have to answer these questions that i have forgotten !
Please help

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

Trying to do step 2 - i.e creating an account and I don't have the option on the menu to do so. What do I do at this point?

I installed Firefox 5.0. I went to create a user name and password and in following the video tutorial, I do not have the option. The only thing I get is "restore, move, size, minimize, maximize and close". I downloaded the program 2x.

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https://support.mozilla.com/en-US/kb/How%20to%20sync%20Firefox%20settings%20between%20computers

HT5312 I don't remember my security question answers (nor my rescue email address)

I don't remember the answers to my security questions and I don't know what I used for my rescue email address. Now what?

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87552)

If I have forgotten my security questions and am not given the option to send them to an alternate email address because I didn't have one set up at the time, how can I get passed this point? I'm sure I'm blocked out at this time from trying.

I cannot remember my security questions and I am not given the option to send to an alternate email address because I didn't have one set up at the time. How can I get past this point?

See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact

Since updating my iPhone 3GS on my friends laptop, it keeps asking for her iTunes Id not mine. When I log onto a computer it comes up with my Id but from my phone it's my friends. I don't have an option to change the user Id when it pops up either.

Since updating my iPhone 3GS on my friends laptop, it keeps asking for her iTunes Id not mine. When I log onto a computer it comes up with my Id but from my phone it's my friends. I don't have an option to change the user Id when it pops up either. So I can't update my apps, download songs or games now as it will charge my friend

Hello, 34sandy.
Thank you for the question. This behavior is normal if updated on another Apple ID account holders computer. To change the Apple ID on your device, follow the steps in the article below.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Cheers,
Jason H.

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Applegeekforlife777 wrote:
I don't have the option "update software" in my settings. ...
That is only a feature of iOS 5 or later...
You have iOS 4... See Here...
http://support.apple.com/kb/HT4972
OR...
Connect to iTunes on the computer you usually Sync with and “ Check for Updates “...
If an Update Appears Install it...
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch

HT5312 I don't have an option to send to my alternate email address, what do I do?

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