HT5312 I don't remember my security answers and I don't receive any emails from apple
Please help , I just put money into my id but I cannot buy any game if I can't answer the questions.
If you aren't receiving the email to your rescue email account (and you've checked the spam folder on it, and tried clicking the reset link again), or you don't have a rescue email address, then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to check/update/add a rescue email address for potential future use
Similar Messages
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i am trying to redeem my itune prepaid card and the system request the security question's answer which i have forgot. im trying to retrieve it through my yahoo email address which i set earlier but i do not receive any email from apple support. Can i know what should i do to retrieve my security question's answer?
http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH -
HT5312 I sent an email to reset my security questions and I have not received any emails?
I have sent myself an email through iTunes to reset my security questions and I have not received any emails..help?!
Check your junk mail folder just in case.
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I wanted to reset my security question but i didn't receive any mail from apple! What do i do
I wanted to reset my security question but i didn't receive any mail from apple! What do i do plz help me
If the email's not in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107097) -
i am trying to reset my security questions and i am not getting an email from apple... can anyone please tell me what i need to do to fix this?
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
I forgot my iCloud password, and i can not reset it with email authentication, when i do it, i don't receive any mail from Apple
If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
Hi, I have forgotten the password on an apple account and trying to reset it but I did not receive any email confirmation from Apple on the User Id email address telling me to follow the steps to reset password.
I checked in the spam folder and others, but no email! ...
I don't remember the answers to security questions as well, and I doubt that I completed these fields... Can someone help me please?
ThanksThe Apple ID Security site allows written contact in your own country and language. The AppleCare support phone number from http://support.apple.com/kb/HE57 and Account Security Team is for a number in your country and language.
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I want to purchase some games in the App Store for my I-pad air but I forget the answers to my security questions. Apple said that email has been sent to my account but I haven't received any email and I realized that the email below my security question is not mine because my email ad starts in letter j not w.....
Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
HT201363 for got security question and i have no received any email in may inbox from itunes
dear sir, i forgot my apple id security question so i can't to buy any apps paid application. When appears on below the security box "Forgot your answers?" Then i click to Send reset security info email to...............after appears Email sent> Check your inbox for an email with instruction on how to reset yor security information,
But sad news sir!! till now i no receved any email in my inbox from itunes or itune related support. Please sir give me proper solution.
i sufferer to-much problam.Check your rescue email address as the email with the link is going there. Appleid.apple.com click manage your account sign in. Click on password and security. if you don't see the link there call apple account security.
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i just got my itunes card and was about to buy some music when it asked me for my security questions which i dont know and it ended up locking me out , i just unlocked it but i still cant answer the questions.ive had people tell me that i should go to my apple id account and it would give me a link to reset them there but it doesnt show up on mine what can i do?
The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you aren't getting the link (you won't be able to add a rescue email address until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
Despite requesting several times through iforgot, I have not received any email from Apple support on my official email address.
try this...
Apple ID: Contacting Apple for help with Apple ID account security
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What the ****? I don't remember my **** security answers and I just put $35 on my iTunes account and I am not able to buy anything! I'm so mad! I anwered those questions stupidly and I did not pay attention. And that extra email? I don't have a clue. I am seething and desperate. & I refuse to create a new account with all that mula on the line.
If you don't have a rescue email address, or you don't know what it is (you won't be able to add/view it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
i don't remember my security answer and it's not my 1st time for using this device,i using this before..but the last time I try to buy some games using iTunes card its saying this is your 1st time using this device so I need to answer the security questio
https://expresslane.apple.com/
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I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT
If you have a rescue email address on your account then you can use that - follow steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699 -
I can't seem to remember my security answers and I'm not able to set up a rescue email address and I don't know what to do.
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107599)
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