HT5312 i don't remember the answers to the security questions, and my rescue email is no longer valid.

I got the new iPhone 5, and all is well, but when I wanted to download a new app, I got a message asking me for the answers to my security questions. I don't even recognize the questions, let alone know the answers. My rescue email is no longer valid, so how do I continue using my ID?

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Similar Messages

  • I currently do not remember the answer to my security questions and my rescue email is no longer active. How will I be able to make purchases without knowing either?

    I currently do not remember the answer to my security questions and my rescue email is no longer active. How will I be able to make purchases without knowing either?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I am locked out of iTunes because I can't remember the answer to my security questions, and my 'rescue email' is one that I no longer have access to... Help!

    I am locked out of iTunes because I can't remember the answer to my security questions, and my 'rescue email' is one that I no longer have access to... Help!

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106114)

  • I forget the security question and my rescue email not verified

    I forget the security question and my rescue email not verified?

    If you still have problem, call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • I don't remember the security questions and the email account that is listed is no longer in use. What do I do?

    What do I do when I can't remember the security questions and the email address is no longer in use that is listed?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • How can i reset my Apple ID password if i forgot the answers to my security questions and my rescue email no longer exists?

    how can i reset my Apple ID password if i forgot the answers to my security questions adn my rescue email no longer exists?

    You will need to contact Support in your country to get the password and security questions reset : http://support.apple.com/kb/HT5699
    When it's been reset you can then use the steps on this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5620

  • I dont know the answers to my security questions and my rescue email no longer exists

    I do not remember the answers to my security questions since i made my account like 10 years ago. I can't use my rescue email since it no longer exists. Our previous email provider (wecare.net) was shut down. I want to keep my apple id since i still have money on my account and do not want to lose it. What do I do?? i have no idea if this is the right community since there isn't one just for apple id's.

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • What do i do if I forget the answers to my security questions and my rescue email password and email address .

    Ok so I forget things easily and have recently been locked out of my apple I'd.  It's asking me for my security questions and they are ones I made up ad can't remember the answers to them. I used a fake rescue email and have no way of getting into it. What to do?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT5312 I don't like the security questions and I see no place to change them!

    I do not have another e-mail

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101691)

  • I can't remember the security questions and recovery email has been shutdown. How can I get back to purchasing songs, apps, etc.?

    I don't remember the security questions and my recovery email has been shut down after years of no activity. What can I do to get back to purchasing music, apps, etc.?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I can't make my first purchase because I forgot the answers to my secI can't make my first purchase because I forgot the answers to my security questions. plus, my rescue email is no urity questions. plus, my rescue email is no longer active. What to do?!

    I can't make my first purchase because I forgot the answers to my security questions. plus, my rescue email is no longer active. What to do?!

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97600)

  • TS1424 I don't remember my answers to my security questions?

    II don't remember my answers to my security questions?

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • HT5312 I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

    I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

    If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • I am trying to change my password, but not remember the security questions and not access recovery email. Please give me a solution.Ana Maria Cappatto Simoes/ F. 11.50414433

    I am trying to change my password, but not remember the security questions and not access recovery email. Please give me a solution.Ana Maria Cappatto Simoes/ F. 11.50414433

    Welcome to the Apple Community.
        1.    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
        2.    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
        3.    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • I have 10$ but I don't have the security Q and my receive email is inactivate...

    I have 10$ but I don't have the security Q and my receive email is inactivate...

    By default the page will be se to the US, so it will be expecting a US phone number, I forgot that it's different form for each country.
    As you are in Israel and there isn't a specific contact page for Israel, try this form to contact Support : https://ssl.apple.com/emea/support/itunes/contact.html
    (As these are user-to-user forums I've asked the hosts to remove your screenshot as it contains your phone number.)

Maybe you are looking for

  • How to add a calculated field in a list definition (schema.xml)?

    Hello, I'm currently trying to add a calculated field to a list definition (schema.xml). I have put the following code at the end of the schema.xml for the list I want to create. But when I deploy and activate the feature for the list, it doesn't app

  • Document Summarization - Maximum number of items in FI reached

    Hi I'm having a problem regarding document summarization. When trying to settle pipeline with tranaction MRKO and i'm getting an error "Maximum number of items in FI reached", this is due to the lines on the document being more than 999. I have in cu

  • How to write remote iterator

    Hi, I am hoping there are some sample code that I can refer to for writing a remote iterator. What I am looking for is to return a list of Object. Since the list of object could be large, from what I understand is that we can limit to return 50 eleme

  • SQL Report with Scroll - javascript

    This is an example of Apex SQL Report with Scroll - made with javascript: http://tryapexnow.com/apex/f?p=12090:9 Waiting for comments here.

  • How to read content of outlook express

    want to content in simple readble format Hi, Message message = folder.getMessage(messageNr); System.out.println("Message number: " + message.getMessageNumber()); System.out.print("From: "); System.out.println((InternetAddress) ((DBXMessage) message).