HT5312 i dont have the optoin of rescue email to change the security question
i was tring to change my serurity question because i forgot it then i needed to put in another security question and i did not have the option for a rescue email or a rescue email put in
You need to contact Apple, either through the link in that article or by phoning them.
(78065)
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I can't answer security questions because I dont remember the security questions. i did this a while ago i honestly dont remember. i tried to contact support but they just told me what you just told me.
We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
How did you contact Support ? You should be able to contact them in your country via this page and get your questions reset : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
If I already have an Itunes I.D. and account, how do I set up a rescue email and change my security questions?
As an alternative ...
Rescue email address and how to reset Apple ID security questions -
I can not access purchase anything using my Apple ID because I forget my security question to verify that it's me and forgot my password to my rescue email up change my security question. What do I do?
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105875) -
I need help and I don't know what else to do.
If you don't already have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you won't be able to add one until you can answer your questions - when you can, then there are instructions on the page that you posted from on how to add one.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
I forget my security question answers and i dont have access to my rescue email anymore
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
HT5312 how can i reset my security question i dont have a an optional rescue email adress
how can i reset my security question i dont have a an optional rescue email adress
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87718) -
Dont have a rescue email and forgot my security questions , what should i do , need help!
You will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
Please help me solve this:)
If you know the answers to your security questions then follow the instructions on the HT5312 page that you posted from :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
If you can't remember your answers then you will need to contact iTunes Support / Apple in your country to get the questions reset, before you can then do the above for potential future use.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
How do I change the RESCUE email address listed for my security questions to my Apple ID notification to change security questions? The current email for changing my security questions is no longer my email. And I forgot my security questions answers. What do I do?
iPad 2, iOS 7.1There is no need to post multiple versions of your question, the answers will be the same,
Please see your other thread.
https://discussions.apple.com/thread/6078685?tstart=0 -
I can't get a rescue email to reset my security questions. I clicked the link but there's no massages in my inbox alternate email. Help please :(
You are checking your rescue email account - an alternate/secondary email address is a different setting/address on an iTunes account. If it's not in the spam nor inbox then you could try requesting it again, or contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
hello .. i own i cloud account but i have a problem, because i need to change my security questions, and i want to reset from email, But rescue email is different from my alternate email, because it's my 1st usage for my credit and i can't accomplish it without using the secret question ..please help
Hello, yehyakov.
Thank you for visiting Apple Support Communities.
I understand that you want to reset your security questions for your iCloud account. Here is an article that will provide multiple options to help you with this.
If you forgot the answers to your Apple ID security questions
http://support.apple.com/en-us/HT201485
Cheers,
Jason H. -
You can edit or delete your rescue email address using the Apple ID website. To edit your rescue email address:
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions. (
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
My answer lose. I want reset security questions answerIf you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
send an email to your rescue email to reset your security questions. i cant find it it is not showen
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If that option doesn't appear or work, only Apple itself can reset the questions.
(90916) -
Deleted rescue email address and forgotten security questions
Hi, I just recently changed my email address for my iTunes account. I tired to go onto my iPhone and I tried to buy a song, it wouldn't let me until I answered my security questions, which I forgot. I tired to send the security questions to my rescue email, but I deleted my rescue email about a year ago. I have no idea how to change my rescue email without having to type in my security questions. Does anyone know how I could change my rescue email without entering my security questions or will I need to call the apple support people? -.-
You need to call or otherwise contact them.
(95655) -
How can I correct my rescue email address for my security questions (when I am logged in with my Apple ID)?. This email address is currently showing a typo.
You won't be able to change your rescue email address until you can answer your questions, if you don't know the password for that email account and you can't get it reset then you will need to contact Support in the country where you and your iTunes account to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312
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