HT5312 I dont know my security questions... tried article did not help...

i have a second email... but when it ask the questions the option to reset does not come up.

contact AppleCare, they can reset the questions for you, depending on some factors.

Similar Messages

  • HT5312 I dont know my security questions

    I dont know my security questions how do i reset them?

    1. See my User Tip for some help: Some Solutions for Resetting
        Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for
            support and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • HT5312 i dont know my security question i never made one i made the account on my ipod touch 4g

    i dont know my security question

    Search that article for '2 out of 3' and either have a message sent to your rescue email address or contact the iTunes Store staff directly.
    (74991)

  • HT5312 i dont know my security questions to my account and i cant use it until i answer them, help??

    hi im silver help my question

    You need to contact Apple, either through the link in that article or by phoning them.
    (77495)

  • I dont know my security questions and the email with those questione is not correct

    i dont know my security questions and the email with those questione is not correct

    I would contact Apple ID Support.
    Apple ID Support

  • I dont know my email that resets my security question? And i dont know my security question answers?

    I dont know my email that resets my security questions and i need it because i dont know my security question answers. What should i do?

    Contact Apple. See http://support.apple.com/kb/HT5699

  • HT1918 I dont know my security questions and am unsure what the email address is on my account as the reset option

    I dont know my security questions and am unsure what the email address

    If you can't figure out the email address, you need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95663)

  • TS3297 i dont know my security questions?

    what do i do i dont know my security questions?

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75751)

  • How do I retrieve the answers to my security questions?  I did not write them down.

    How do I retrieve the answers to my security questions?   I did not write them down or I did but have lost them.
    Thank you

    You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your account.

  • HT2731 I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. My email is

    I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. You have myy email as correct. I have check my account and it show as being correct.

    It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
    This is a user-to-user forum and no-one on here can take any direct action. If your Yahoo address is not working that's something you would need to take up with Yahoo - have you checked it by sending yourself an email to it?
    Otherwise you will need to contact Support: go to https://expresslane.apple.com/ and click on 'iTunes' in the center column and then 'iTunes Store' in the right-hand column and proceed from there.

  • Why is itunes asking me security questions that I did not use?

    why is itunes asking me security questions that I did not use?

    See Here  Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT4623 need to update Ipad 1 and don't know what to do?  Articles are not helping.

    need to update Ipad 1 and don't know what to do?  articles are not helping.

    If your are using IOS 3/4, you need to connect to iTune (computer) to update software
    http://support.apple.com/kb/HT4972

  • HT5312 HOW TO KNOW THE SECURITY QUESTIONS ABOUT APPLE ID?

    HOW TO KNOW THE SECURITY QUESTIONS ABOUT APPLE ID?HOW TO KNOW THE SECURITY QUESTIONS ABOUT APPLE ID?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use
    For future info typing all in capitals is considered shouting and makes posts difficult to read, and may mean that people don't reply

  • HT5312 When I request a security question reset I do not receive an email to reset them, AT ALL. Why?

    When I request a security question reset, I do not receive an email to do so. Why?
    I have requested it many time at many different times and I have not received a single email to reset the security questions.

    We are fellow users here on these user-to-user forums, we won't know why. You've checked the spam folder on your rescue email account as well as the inbox ? If it's not there either then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT1918 I dont remember the security questions. Please i need help. What i have so do?

    I dont remember my security question and anwers. I cant buy anithing in app store.

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

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