HT5312 I dont know my security questions
I dont know my security questions how do i reset them?
1. See my User Tip for some help: Some Solutions for Resetting
Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for
support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane
Similar Messages
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HT5312 i dont know my security question i never made one i made the account on my ipod touch 4g
i dont know my security question
Search that article for '2 out of 3' and either have a message sent to your rescue email address or contact the iTunes Store staff directly.
(74991) -
i have a second email... but when it ask the questions the option to reset does not come up.
contact AppleCare, they can reset the questions for you, depending on some factors.
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hi im silver help my question
You need to contact Apple, either through the link in that article or by phoning them.
(77495) -
I dont know my security questions and the email with those questione is not correct
i dont know my security questions and the email with those questione is not correct
I would contact Apple ID Support.
Apple ID Support -
I dont know my email that resets my security questions and i need it because i dont know my security question answers. What should i do?
Contact Apple. See http://support.apple.com/kb/HT5699
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I dont know my security questions and am unsure what the email address
If you can't figure out the email address, you need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95663) -
TS3297 i dont know my security questions?
what do i do i dont know my security questions?
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75751) -
HT5312 HOW TO KNOW THE SECURITY QUESTIONS ABOUT APPLE ID?
HOW TO KNOW THE SECURITY QUESTIONS ABOUT APPLE ID?HOW TO KNOW THE SECURITY QUESTIONS ABOUT APPLE ID?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use
For future info typing all in capitals is considered shouting and makes posts difficult to read, and may mean that people don't reply -
need help
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have int -
I dont know my security questions please help
Can anyone help me please
i need apps for my school on my ipad, and it wont let me download any apps, that cost money because i have to answer the security questions, but i dont know the answers to any of them, so could u please help me its really immportantWelcome to the user to User Technical Support Forum provided by Apple.
elise.may wrote:
Can anyone help me please
... i have to answer the security questions, but i dont know the answers to any of them, .
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
HT1911 I dont know my security questions
I dont know the answers to my security questions. And in order to reset them you must know the original security questions.
I know and apple provides NO support to help. I called them and they send you have to send an email via their site no phone support or chat. Pretty sad for a technology firm
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HT1918 what if you dont know your security question anwser?
i dont remeber my security awnser question
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006 -
HT201363 I dont remember the password for my rescue email and i dont know my security question
im trying to buy a book
If you can't get the password changed, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100407) -
HT201363 i dont know my security questions and i didnt make a rescue email
i havent been asked to provide for security questions up untill now which is weird because ive been buying songs for a long time now. i have over hundreds of songs purchased and now i cant buy any on my laptop anymore. super annoying. is there a way i could make another account and transfer all of this music into the new account? thanks
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
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