HT5312 i forget my apple rescue email and security question.how i can change my password

i forget my apple rescue email and security question.how i can rest my password

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Unfortunately at this moment you can't. Apple emplyee(s) inadvertantly assisted someone to hack the Apple ID accounts of others and Apple has placed a moritorium on resetting accounts until Apple has security in place to prevent this occurring again.
Write iTunes/Mac App Store Support and perhaps they can tell you when to axpect help to reset your account.
Mac App Store Support -
http://www.apple.com/support/mac/app-store/

Similar Messages

  • HT5312 i forgot my apple rescue email and security questions

    Plz Help me .i fill i tune gift card 10$ .now i can't buy game in apple store because they ask security questions .i try to reset security questions but they sent to rescue email.but i forgot my apple rescue email and security questions .
    <Email Edited By Host>

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 forgot rescue email and security question

    What can i do if i forgot my rescue email and security questions, and i dont want to call?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Can't remember my rescue email, and security questions. Help?

    Is there any way to find out my rescue email and security questions without contacting apple?

    Not without correctly guessing them. If you make too many incorrect guesses for the security answers, you'll get locked out.
    (105716)

  • I forget the answer to my itunes security questions, How do I change them?

    I forget the answer to my itunes security questions, How do I change them?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • Rescue email and security questions.

    I no longer have access to my rescue email and cannot remember my security question answers. How on earth do I access my account?

    Rescue email address and how to reset Apple id sec. questions.
    http://support.apple.com/kb/HT5312?viewlocale=en_US&locale=en_US
    If that doesn't work and your verify the following info, call 1-800-APL-CARE.
    1. apple id username, that is not locked or disabled.
    2. serial number of an apple product registerd in your name
    3. Billing info associated with your account

  • Someone stole my icloud password and changed the email and security questions, how can i restore my account?

    I recently (about a month ago) gave my Apple ID and password to a friend, he then changed the password, the security questions and the recovery email.
    He basically stole my icloud.
    My problem is I have an iPhone 4S connected to it and I can't restore it.
    Is there a way of at least restoring my iPhone? I have the Apple ID email and my previous password.
    <Email Edited by Host>

    It's a really bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it.
    Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Apple ID account Security'.

  • Need help with rescue email and security questions

    I accidentally entered the wrong rescue email address while setting up my account, now I can't remember the answers to my security questions. Is there any way to reset my rescue email without answering the questions? I can't purchase anything on my new Mac until this is corrected.

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I forgot my rescue email and security question help!!

    well its been like 2 yrs since I did my security email and question so can anyone help me to reset them with a link of some sort cause all the links i've found wont tell me how to do both!!

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT5312 i dont remember my answer to my security questions how do i change them

    is there anyone who can help

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
    (88559)

  • How can I activate my iPhone with forgotten iCloud account, email and security questions?, How can I activate my iPhone with forgotten iCloud account, email and security questions?

    I forgot my iCloud password, recovery email and security questions, How can I activate or unlink the Apple ID that was used to set up my iPhone? Please help me with this issue. Thank you.

    You need to enter the password for the old Apple ID on the phone when it asks.

  • I forget my rescue email and security answers

    I forget my rescue email and security answers but my id still
    If you want to be sure that i am the id owner i'm ready to send you an email
    <Email Edited by Host>

    We are fellow users here on thee public forums, you're not talking to iTunes Support nor Apple.
    If you don't know your security questions nor your rescue email address (you won't be view/change it add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to view and/or change rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I need to switch my apple id email to my rescue email and vice versa. how do i do this it wont let me

    I need to switch my apple id email to my rescue email and vice versa. how do i do this, it wont let me

    How have you tried to do it ? You should be able to remove the email address as being the rescue email address by logging into your account on http://appleid.apple.com, selecting the 'password and security' section of your account, and answering the two security questions - then try logging out of that site and then log back in and see if you can put that email address as your primary email address. If you can you should be able to put your current primary email address as your new rescue email address

  • Can't access my account. Rescue Email and Secuirty Questions dont work.

    Can't access my account. Rescue Email and Secuirty Questions dont work.

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.

  • I don't know my rescue email and security password.i just added an alternative email address but it doesn't send there....also I just added 25$ on iTunes.please help!

    I don't know my rescue email and security password.i just added an alternative email address but it doesn't send there....also I just added 25$ on iTunes.please help!

    The reset link will only send reset info to your rescue email address, an alternate email address is not used for account security. If you don't know what your rescue email address is (you won't be able to view/change it until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

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