HT5312 I forgot my rescue email so how do I retrieve security questions?

I cannot purchase because of security questions that I never created. And security reset questions were sent to email that does not exist.

Click here and request assistance.
(76427)

Similar Messages

  • How do you change your rescue email if you have forgotten your security questions?

    I've had my IPad for about 2 years now and I have bought a lot of apps since but all of a sudden it asks me to answer my security questions whenever i try to buy an app! I click the link to the apple Id page and it says resend security information to my email. apparently the end of my email ends with yahoo.com and whenever I log on to that it's yahoo.ca and I cannot find the email with the instructions to change my security questions!! So please me as this has never occurred before! How do you change your rescue email if you have forgotten your security questions? And can you somehow purchase apps without answering your security questions because I just put 25 dollars onto my apple id and I don't want it to go to waste! Please help me!

    You won't be able to change the rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT1918 how to add a rescue email adress to recieve my reset security question ..i dont have one

    how to add a rescue email adress to recieve my reset security question ..i dont have one

    Welcome to the Apple Community.
        1.    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
        2.    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
        3.    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • How do you set up a rescue email if I have forgotten my security questions without calling apple

    How do I set up a rescue email when I have forgotten my security questions and without calling apple?!?!

    You first have to reset the questions/answer. If you do not want to call, see #1 below
    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 i forgot my rescue email, how can i reset this?

    i've never been asked for a verification while i make some purchase on app store
    i forgot all my security questions' answers and also a rescue email
    so how can i reset my security questions? i can't purchase anything for a while TT

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (92579)

  • HT5312 how or where do i go to to find out how to set a rescue email so i can reset my security questions

    i forgot the answers to my security questions for my itunes account on my computer and now i can buy anything
    can somone just tell me how to do the rescue email I read the thing that itunes sent to my but does not tell you how to to set a rescue email can anyone help!

    Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
    Setting up a rescue email address requires correctly answering two of the questions.
    (91126)

  • HT5312 i forgot my rescue email

    hi my name is rayan iand forgot my rescue email pls help me

    If you can't remember your rescue email address (you won't be able to view and/or change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to view/change your rescue email address for potential future use

  • HT5312 i forgot my rescue email and my security questions since i have created them since a long time, i want to change the rescue email is it possible?

    i forgot my rescue email and my security questions since i have created them since a long time, i want to change the rescue email is it possible?

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT5312 please send me an email to reset my Apple ID security questions

    please send me an email to reset my Apple ID security questions, my apple ID is @gmail.com and my rescue email is @hotmail.com PLEASE :(!
    I tried to click on the link that says: We can help you reset your security information by sending a message to your rescue email address:z•••••@hotmail.co
    but i didn't got any email.
    please help me i've got an itunes card with 50$ and i cant use it because of the security questions.
    and thanks.
    <Email Edited by Host>

    We are all itunes users just like you.
    Rescue email address and how to reset Apple ID security questions

  • HT5312 I have forgot my rescue email adress how to reset my rescue email adress

    How to reset rescue email adress

    If you know the answers to your security questions then follow the instructions on the page that you posted from :
    Navigate to appleid.apple.com using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
    Once you've finished editing your rescue email address, click the Save button directly below the email field.
    If you can't remember your answers and can't remember your rescue email address then you will need to contact iTunes Support / Apple in your country to get the questions reset before you can then use the above steps for potential future use.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT5312 I forgot my rescue email what can i do?

    please i need help, i forgot my question answer and my rescue email how can i restore both
    of them.

    Create a new Apple ID and use it to buy the application. You won't be able to transfer previous purchases or iTunes Store credit to the new Apple ID, nor update that application with the old one.
    (103092)

  • HT5312 What if I can sign into my rescue email and I dont remember my security questions?

    Ive Tried everything but I cant seem to change my rescue email and I forgot my security question answers help please it wont let me buy stuff!

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 I have two rescue email addresses but it won't let me send a rescue email, and I've forgotten my security questions! Please help!

    So, I've been trying to access my account to purchase a song, and I had to answer my security questions. Well, I haven't answered them in like a year or so, and I forgot the answers, and it won't let me send a rescue email though I have two verified rescue email addresses. .-. Pease help!

    Use the link to contact the iTunes Store staff in the 'Additional Information' section of that article; if you didn't previously set up a valid rescue email address, which isn't the same as an alternate email address, only Apple itself can assist with recovering lost answers.
    (87974)

  • I forgot my security questions and i don't have a rescue email and in order to make a rescue email you need to know your security questions..... Is there anything I can do?

    Is there any way to set up a rescue email if you don't know your security questions?

    No. You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104072)

  • How do I make a rescue email if i have forgotten my security questions?

    I dont know my secruity questions and I didnt set a rescue email.
    I cannot buy apps as it will not let me.
    Please help !

    To Contact iTunes Support...
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Goto...
    Select your help topic  =  Account and Billing or whatever is relevant to your issue.

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