HT5312 i forgot my security answer

first time to buy from itunes,then before i can buy,the security question need to anwser,but i forgot my security answer.what would i do?

From http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

  • HT5312 i forgot my security answers on my security questions and i don't have an rescue email, would you please about this?

    help to fix this because i forgot my security answers on my security questions

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 I forgot my security answers how do I change if I don't know the answers

    I forgot my security answers I know how to change them but I don't know the answers to my questions

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106026)

  • HT5312 I forgot the security answer also the email is incorrect. So can i use the other email to know the answer of security question

    I forgot the security answer also the email is incorrect. So can i use the other email to know the answer of security question

    The reset link will only work for the rescue email address that you currently have on your account. If it's wrong (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to correct your rescue email address for potential future use

  • HT5312 i forgot my security answers

    hi
    i forgot my security answers and i cant reset it
    now i need to download some apps in my new iphone but i cant because of the security qustions
    i need a solution as soon as posible so i can use my apple id
    i have all of the information regarding my apple id
    but i cant rememper the security answers
    BEST REGARDS

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 I forgot my security answers what do i do???

    I cannot get into my itunes account because i forgot my sevurity answers and there is no option to change my answers

    See Here.  Apple ID: Contacting Apple for help with Apple ID account security
    Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT5312 i forgot my security answers, i need to to recover them or get new questions. please help.

    how do i rescue my security answers, or reset questions and answers

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, then go to manage your account > Password and Security and set your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

  • HT5312 I forgot my security answers and rescue email

    Help

    As it says in the HT5312 article you attached:
    If you decide not to provide a rescue email address, you can't reset your security questions and answers yourself later in the event you can't remember the answers to your questions. You'll need to contact iTunes Store support to have your questions and answers reset.

  • HT5312 i forgot my security answers i need help?

    i just refilled my itunes but it asked me for my security questions and i forgot them please help

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 I forgot the security answers and got locked out

    I can not buy anything because I forgot the answers to the security questions. I tried answering them but failed. What can I do!!!!!

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • HT5312 I forgot my security answers to the questions

    How can i purchased a book if i forgot the answers to my security questions?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98265)

  • HT5312 Dear Sir/Madam, I have apple ID  for my iphone 5, but unfortunately I forgot my security answers. I'm trying to reset my security answers, but rescue e-mail what is mentioned no more exist. How to change rescue e-mail addres?

    Dear Sir/Madam,
    I have apple ID  for my iphone 5, but unfortunately I forgot my security answers. I'm trying to reset my security answers, but rescue e-mail what is mentioned no more exist. Could you help me to change rescue e-mail adress?
    Hope of your help.
    Thank you in advance.

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple
    You won't be able to change your rescue email address until you can answer your questions, you will need to contact Support to get the questions reset.
    I assume that you are in the country Georgia, not the US state. In which case try contacting Support via this page and explain that you've forgotten your answers, don't have access to your rescue email account, and your country isn't on the HT5699 page (http://support.apple.com/kb/HT5699) and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to update your rescue email address for potential future use

  • HT5312 Hi How do i change my rescue email  address if i no longer have access to it and forgot my security answers?

    Hi How do i change my rescue email  address if i no longer have access to it and forgot my security answers?

    You won't be able to change the address until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to update your rescue email address for potential future use

  • HT5312 IF i forgot my security answers, what do I do?

    If i forgot My security answers for the security questions, what do I do?

    Go to: https://appleid.apple.com/.
    Click "Manage My Account", sign in, and go to the Password and Security section. If you've forgotten your answers, there will be a link just under the security questions fields where you can have a reset email send to your Rescue email address.
    If you have no luck with the above advise, then go to - http://www.apple.com/emea/support/itunes/contact.html.  Enter in your personal information, and explain the issue.    The iTunes Store agents, are the only department that have access to resetting your Apple ID and security questions, so you will need to contact them in this fashion. 
    If all fails, and you still have no results, call apple at 1 800 692 7753, and see if they can assist you further. 

  • HT5312 hi, i forgot my security answers, what must i do

    Hi,
    I forgot my security answers, what must i do?

    See Here.  Apple ID: Contacting Apple for help with Apple ID account security
    Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact

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