HT5312 I forgot my security answers how do I change if I don't know the answers

I forgot my security answers I know how to change them but I don't know the answers to my questions

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106026)

Similar Messages

HT5312 how can i add a secure email address to my account if i don't know the answers to my security questions?

how can i add a secure email address to my account if i don't know the answers to my security questions?

I don't know either! I NEED HELP CAUSE I PUT MONEY INTO IT and they ask for my SECURITY QUESTION ANSWERS! When I try to change my security questions, which i forgot, they askk me for the ANSWERS TO MY SECURITY QUESTIONS!!!!!!!!!! I CAN"T DO IT IF I DON"T KNOW IT!

I am using a different divice than normal and because if security it is asking me questions that I don't know the answers to, so I get them wrong.

I am using a different divice than normal and because if security it is asking me questions that I don't know the answers to, so I get them wrong.

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Nobody on these boards can reset them for you.
(92406)

Recently bought a new iPhone for security reasons it's asking me questions I don't know the answer to I send the answers to my email but it never goes through help please

Help

Some more deatils would be helpful. Is it a brand new iPhone? What are you doing when it asks you the questions? As much detail would be great!

I forgot the answers for the security questions and when I try to change them (My Apple ID - Manage your account - Password and Security) I'm asked to answer the exact questions I'm Trying to change because I don't remember the answers. How can I do it?

I forgot the answers for the security questions and when I try to change them (My Apple ID -> Manage your account -> Password and Security) I'm asked to answer the exact questions I'm trying to change because I don't remember the answers. How can I do it?

Can't you try the email option instead?

HT5312 I don't know the answers to my security questions and I don't know my rescue email. Now I'm locked out of my account. How do I fix this?

It kept asking me to answer security question and I don't know the answer because my account is super old. I don't know my rescue email either. My sister said if I just kept answering the questions wrong it would stop but instead I got locked out. Please help I have money on my account.

You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85343)

I signed into my Apple ID on a new phone and I already had it on my iPod. When I signed into the new phone it won't let me buy anything unless I know my old security questions but I don't know the answers to them. How can I get past those or change them?

I signed into my Apple ID on a new phone and I already had it on my iPod. When I signed into the new phone it won't let me buy anything unless I know my old security questions but I don't know the answers to them. How can I get past those or change them?

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

I no longer have access to my icloud email and don't know the answers to my security questions. Does anyone know how to work around this to reset my icloud ID without losing my info? I haven't backed up in a year because of this.

I no longer have access to my icloud email and don't know the answers to my security questions. Does anyone know how to work around this to reset my icloud ID without losing my info? I haven't backed up in a year because of this.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(123381)

How can I get into my iTunes if I don't know the answers I put I in for the security questons

How can I change security questions since I don't know the answers to the ones they are Asking me?

http://support.apple.com/kb/ht1808

HT201363 I don't know the answers to my security questions or my rescue email address, how can I change those

I need to change my security questions because I don't know the answers to them and I don't know my rescue email either. How do I fix that?

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106202)

I can't make purchases at the iTunes store because it is asking me to answer two security questions I don't know the answer to....how can I get them changed or past this?

I can't make purchases on my iTunes acct as I am being asked to answer security questions I don't know the answers to...how do I get this reset so I can make purchases?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96612)

Ok, how do I change my apple security questions? I don't know the answers to them and I even called apple and they were no help at all. It's really annoying because I can't download ANYTHING.

A few tears ago my Dad bought the ipod 3rd generation. He made an apple id on there and answered the securtiy questions with no problem. Then he gave the ipod to me. I downloaded music on it. Then last year i got my iphone and i didnt want to make a new apple id because i wanted to keep my music. So then all was fine. Then over the summer the off button on my phone wasnt working, so i went to apple and got my phone replaced. They put the card from my old phone into the new one. Now I have my own apple id. Now, every time I try to buy music or an app, it asks me for my security questions. They're questions that i never answered with my apple id, theyre the same questions my dad answered with his broken apple id, which he doesnt know the answers to either. Every time I call apple its no help and I have a lot money just sitting there in my account. PLEASE!!! IS THERE ANY WAY TO CHANGE THE DUMB SECURIY QUESTIONS?!?!?!?!?!?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95741)

I forgot my rescue email and cannot change my password because I need t answer security questions that I don't know the answer to! I need help!

I can't change my password! I don't know the answers to my security questions and the recuse email I put in years ago may not even exist. I need help!

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107060)

I can't seem to log in as it's asking me two security questions which i don't know the answer to

i can't seem to log in as it's asking me two security questions which i don't know the answer to

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

I had an iPod touch in the past.. Now I have the iPhone. And I got an iTues card and I can't purchase anything because it's asking for a security question since I've never purchased anything on this device yet.. I don't know the answers to the questions?

I had an iPod touch in the past and used an iTunes card to purchase songs, I now have the iPhone and again bought an iTunes card to purchase things. Since I have not purchased anything on this device yet it is asking me two security questions that I don't know the answers to. What do I do?

The Security Questions are not associated with your device - they are associated with your iTunes account/AppleID. If you cannot remember what you originally set up for your security questions, here are the instructions for getting them reset. First set are for if you set up a Rescue Email address, second set are for if you did not.
Here's the link:
https://discussions.apple.com/thread/4286784
Cheers,
GB

HT5312 I forgot my security answers how do I change if I don't know the answers

Similar Messages

Maybe you are looking for