HT5312 I forgot my security questions and don't have a rescue email address

So I tried to purchase a song from the iTunes Store and was asked for the answers to my security questions. I believe that when I made the questions originally I put random answers thinking I wouldn't need them later on. I don't have a rescue email so I have no idea what to do. Please help!

You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85602)

Similar Messages

  • I forgot my security questions and don't have a rescue email address

    Hi there,
    I bought a new iPad yesterday and activated an iStore voucher on it. It then prompted my 2 security questions before I could make any more purchases in the app store. I can't remember my security questions and I don't have a rescue email.
    On top of that I live in South Africa and the US and UK support doesn't accept my number so I can't use the option where apple calls me on my phone.
    I am stuck and immensely frustrated with this as I don't have any recourse to get my appstore up and running again.
    Can anyone please help me
    Kind regards.

    Click here and fill out the form. Explain to the people there that you're unable to call Apple and see what they say.
    (97641)

  • HT5312 If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?

    If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?

    I verify my identity just by logging in with my password, not being able to add a rescue email address without answering the security questions is just extra hastle and doesn't increase security. No one knows my password so how could they break into my account? I understand having security questions to change your password but not for adding an email address.

  • I forgot me security answers and don't have a rescue email, what should i do?

    Hello,
    I have forgot the answers of my security question and don't have a rescue email in order to reset them and am not beeing able to access anything unless i have the right answers... any help of what i can do?
    Thanks

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105315)

  • I forgot my security questions and do not have a rescue email. My account was created in Chicago in 2011, but I live in Iraq. What shall I do?

    I forgot my security questions and do not have a rescue email. My account was created in Chicago in 2011, but I live in Iraq. What shall I do? By the time I was there a bought a macbook pro, an iPad and a gift card.  I used all the credits. but the previous week I recharged my Apple Id with a $100, but when I try to buy suff . It is asking me my security question which I do not remember. I tried everything. The last option was to contact you.

    Nobody on these boards can reset your security questions. Click here and contact Apple.
    (121932)

  • I forgot my security questions and i dont have a rescue email

    I forgot my security questions and i didn't provide a rescue email adress what can i do?

    Call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • I forgot my security answers and don't have a rescue email

    To be honest it was a secondary account to use the US store and since I was just downloading free apps I didn't pay attention to security questions, I never thought I would make a purchase until I got a gift card but it's asking me to answer them and I have no idea, I don't have a rescue email to reset them either (and to add one you must answer the questions.. doesn't make any sense for me) What do I do?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (114930)

  • HT6170 I have forgotten my security questions and I dont have a rescue email address

    everything is failing and nothing apple has done is helping

    Apple ID security issues -
    Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.
    1. Go to www.apple.com/support
    2. Choose Contact Support and click Contact Us
    3. Choose Other Apple ID Topics and choose the appropriate topic for your issue
    4. Follow the onscreen instructions

  • HT5312 how do i submit new security questions, I don't have a 2nd email address

    how do i get new security questions, i don't have a 2nd email address.  I anwser my current ?s and they say I'm wrong.

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

  • I don't remember my Security Questions and don't have a rescue e-mail for some weird reason, how do I change them?

    I need (want) to buy songs. I can buy songs on my old computer with out a hassle, but currently it isn't hooked up. I'm using a new computer and would like to be able to buy songs. I don't remember my security questions and don't have a rescue e-mail, what do I do??

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87350)

  • HT5312 dear I forget my answers of security questions and I dont have a rescue email.

    dear I forget my answers of security questions and I dont have a rescue email . please help my account
    <Email Edited By Host>

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

  • TS2446 i forgot my security answers and i dont have a rescue email or whatever its called.

    i forgot my security answers and i dont have a rescue email or whatever its called.

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • I just bought a 25$ Gift card for itunes and i forgot my secuirty questions and i dont have a rescue email what should i do? Plz help

    i just bought a 25$ Gift card for itunes and i forgot my secuirty questions and i dont have a rescue email what should i do? Plz help

    There is another option if you still know your ID's password.  Call Apple directly and ask for the Account Security department.  They will need to verify that you are the account holder, but they should be able to force a reset for your security questions if they do so.
    For security questions they are required to get a support pin for the account from you.  You can get one by going to appleid.apple.com (no www in front) and signing in using the Manage Apple ID button.  The support pin is in the bottom-left corner of the password and security section, but don't generate it until they ask you to.
    You will still need to verify one other piece of information with you once this is done.  At this time, there is no other way to reset the security questions without having added a rescue email before losing them.  An Apple Retail Store would actually need to call in for you too, so don't worry about not having one.
    Good luck!

  • HT201240 How can I change my Apple ID password security questions and answers without providing a rescue email address?

    How can I change my Apple ID password security questions and answers without providing a rescue email address?

    Click here for information. If you can't reset them through the method described in that article, contact the iTunes Store staff via the link in the 'Additional Information' section.
    (105909)

  • I forgot my answers to the security question and i also lost the rescue email address what can i do to reset my question ?, i forgot my answers to the security question and i also lost the rescue email address what can i do to reset my question ?

    i forgot my answers to the security questions and i also lost my rescue email addrees , so how can i reset my answers ?

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

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