HT5312 I forgot my security questions and it won't let me open the case

I have the email with the number and when I try to reschedule the call it says incorrect case number

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105266)

Similar Messages

  • I forgot my security question and it won't let me buy any songs but whenever i go to manage my apple id it says i need to tell the answers to the security questions but i don't know them someone please help

    i forgot my security question and it won't let me buy any songs but whenever i go to manage my apple id it says i need to tell the answers to the security questions but i don't know them someone please help

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96813)

  • HT5312 I forgot a security question. and it will not let me use my $15.00 gift card I bought today.

    I am trying to use my $15.00 gift card I bought today and it wont let me, because I do not remember 1 of my security questions.

    Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • I forgot my security questions and it will not let me purchase anything

    I forgot my security questions and it will not let me purchase anything

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96117)

  • I forgot my security question answers, it won't let me buy music now

    I forgot my security question answers, it won't let me buy music now

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5312 I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

    I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

    If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 I forgot my security questions and  I don't have a rescue mail, how I can set new questions? Or retrieve the old?

    I forgot my security questions and  I don't have a rescue mail, how I can set new questions? Or retrieve the old?

    Apple ID Security -
    Telephone Apple Care for your country and ask for the Account Security Team, then request help resetting the questions.

  • HT5312 i forgot my security questions and i don't know what to do to reset them because i can't answer them, help please!!

    i forgot my security questions and i don't know what to do to reset them because i can't answer them, help please!!

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102165)

  • I forgot my security questions and my backup email that it sends the reset to isn't working! Help

    I do not know my security questions and my backup email that it sends the reset to isn't working. Help!

    If you don't have access to, or don't have, a rescue email account (and you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down this page to change/add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT5312 I forgot my security questions and don't have a rescue email address

    So I tried to purchase a song from the iTunes Store and was asked for the answers to my security questions. I believe that when I made the questions originally I put random answers thinking I wouldn't need them later on. I don't have a rescue email so I have no idea what to do. Please help!

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (85602)

  • I forgot my security questions and it will not let me reset them

    I forgot my answers to my security questions and when I try to reset them it will not let me. It is telling me that I have to wait a week to get in touch with someone from apple to fix this problem.

    Hi, soundwave0701. 
    Thank you for visiting Apple Support Communities.
    I would recommend the section labeled Note in the article below.
    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Cheers,
    Jason H.

  • I forgot my security questions and it won't send to my email. Help:(.!

    Ok I forgot both of my security questions and it says it will send to I••••@yahoo.com and it won't sent to my email. I just got my iPhone5 and I just put in a 25$ card and I can't use it.! Please help or send a reset to [email protected]

    You're not talking to Apple. We can't re-set anything.

  • TS1702 I forgot my security questions and I can't purchase anything off the app store

    I was trying to purchase pages the app and it asked me for my password so I put it then it said enter your answers for the security questions I couldn't remember them.  So now I can't purchase apps help!!!!???

    Are you certain you already answered them in the past? Or is it asking you for the first time?
    If it's the latter then simply answer the questions. Remember your answers.
    If it's the former, and you don't remember your answers:
    Go to https://appleid.apple.com
    Click the blue "Manage Your Apple ID" button
    Sign in with your Apple ID and password
    Choose "Password and Security" from the left column
    Choose "Reset your security information"
    Confirm your identity by answering your existing security questions, if required (see below).
    You may then choose new questions or change your existing answers. I recommend the option to create your own custom security question, since most of the other options are inane.
    Important: On that page you may enter a "Rescue Email Address". That's important to have in the event you are unable to answer your existing questions in the future. If you forget the answers to your security questions, and without a "Rescue Email Address" your only recourse will be to contact iTunes Support via email. That will entail a couple of days of back-and-forth correspondence so that Apple can confirm you are really you.
    Apple gets thousands of such emails every day so be patient.
    If you haven't yet entered a "Rescue Email Address" do it now!

  • HT5312 i forgot my security questions and i asked to be send a email i havent recieved it so i was wondering if the resuce email isnt right

    HELP ME

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100611)

  • HT5312 I forgot my security questions and when I ask to send them to me via email it shows a gmail account address, which does not match either address I have listed in the contact information.  What do I need to do to get this corrected?

    The rescue email address and how to reset apple ID security questions did not help me out, what now?

    See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security

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