HT5312 I forgot security questions and answers.  Now security section has been locked.

I have not used my I tunes card.  I forgot my security questions and answers.  Now security section of my apple account has been locked.  How can I use my card?

If you've disabled your account then you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your iPad by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it
For your security questions, the HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try this link if you can't get your account enabled via the above)
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Similar Messages

  • HT5312 I forgot assistance questions and answers please help

    If you allow I forgot answer the secret question I ask you to help and thank you
    <Email Edited By Host>

    These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your email address from your post
    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5699 i forgot my security questions and answers

    Hi
    I forgot my security questions and answers
    .. can you call me at that number
    bcz im living now in saudi arabia 
    thank you for your time
    <Edited by Host>

    Please do not post personal information on a Public Forum.
    I have requested the Hosts remove it for you.
    Almast wrote:
    I forgot my security questions and answers
    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers

  • HT5312 I forget my security questions and answers

    I forget my security questions and answers

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE131
    Call them up, and let them know you would like to be transferred to the Account Security Team.
    Or… click on the blue "Start your support request online" links.

  • HT201363 i forgot my security questions and i can't find ( send an email to your rescue email address to reset your security questions and answers. ) i might not set up a rescue mail now i can't make any purchases

    i forgot my security questions and i can't find ( send an email to your rescue email address to reset your security questions and answers. ) i might not set up a rescue mail now i can't make any purchases

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87765)

  • HT5312 I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?

    I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105466)

  • HT201303 I forgot my security questions and answers, how can i retrieve my answers? Please reply! Thanks :)

    I forgot my security questions and answers, how can i retrieve my answers? Please reply! Thanks :)

    Welcome to the Apple Community.
    Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • HT5312 reset Apple ID security questions and answers

    I forgot my security questions and answer.
    I try to reset that and waitting email but don't have any email send it.
    I try so many time!!!! How can i do it.

    Reset your password.      Check this link.    Apple - My Apple ID
    Is this the route you followed.   If not try again but follow the above.
    To reset your security questions, this is the usual route.
    Security questions.  Is this the route you followed?
    If you can't remember them go to  Express Lane.
    select iTunes from the list, then iTunes store.  On the next screen select account Management.   There, select iTunes store account security and write that you would like to reset your security questions and / or answers.
    You should get an eMail reply over the next 24 hours.

  • HT5312 The option to send an email to reset your security questions and answers is not available and i have a rescue email already. What to do?

    The option to send an email to reset your security questions and answers is not available and i have a rescue email already. I forgot my security questions. What to do?:/

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers.

  • I forgot my Apple security questions..but the "send an email to reset your security questions and answers to rescue email" is not be available

    I have some problem with my Apple ID..I forgot my Apple security questions..but the "send an email to reset your security questions and answers to rescue email is not be available".
    I do not live in the US so I cannot call Apple Support. How else can I reset my security questions?

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I forgot my security questions answers... How can I reset them? I cannot see "send an email to your rescue email address to reset your security questions and answers"

    I forgot my security questions answers... How can I reset them? I cannot see "send an email to your rescue email address to reset your security questions and answers"

    Call AppleCare & ask to talk to "Account security".

  • Asked to put security questions and answers. Click "Done" and it does not lead me anywhere. Now cannot download anything from iTunes Store.

    Asked to put security questions and answers. Click "Done" and it does not lead me anywhere. Now cannot download anything from iTunes Store.
    Anyone has been having this problem?

    I have the same issue, bteween France and The Netherlands. No solution found yet.
    Worse even. My credit card is not from The Netherlands, and the dutch store does not accept a creditcard from outside NL. So i used my french card to buy one app using France has my home country. Luckily the app's language remained English, but now the french store seems to be offering me frech versions of existing (free) apps which i dont want. So i cant use the updates.
    i cant change the country back to Neterlands, without using a credit card. I can make a new ID, but the old one remains stuck with the french store, pffff It seems the only solution is to create a new ID via a "purchase" of a free app, but the older free apps all may need to be reinstalled that way.
    Typical Apple ..... ? ! !
    I may regret having purchased this ipad.....

  • HT5699 I forgot my ID security questions and answers? iPhone 5 ios 7.0.

    I forgot my ID security questions and answers? iPhone 5 ios 7.0.

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5699 I forgot my ID security questions and answers, and I live in Saudi Arabia. please note that I dont have a rescue email address.

    I forgot my ID security questions and answers and I dont have a rescue email. please note that I live in Saudi Arabia.

    Use the phone number for Saudi Arabia on the HT5699 page that you posted from to contact support - it's an international call here to the UK
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5312 your Apple ID security questions and answers

    i forget Apple ID security questions and answers?

    Hello rafeek2010
    From the article that you came from, you would need a rescue email address to send the reset security questions email. If you do not have that, then you will need to contact iTunes Store support for further assistance.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Regards,
    -Norm G.

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