HT5312 I had forgotten my security questions answer and was blocked dur to too many attempts. How to reset this

I had forgotten my security questions answer and was blocked dur to too many attempts. How to reset this?

You need to contact Apple, either through the link in that article or by phoning them.
(79008)

Similar Messages

  • HT5312 Guys, I have forgotten my security question answers, and the rescue email I placed in with my apple id has been closed down as well (it was a university id, when I graduated, the email service expired). I need help changing my password.

    Guys, I have forgotten my security question answers, and the rescue email I placed in with my apple id has been closed down as well (it was a university id, when I graduated, the email service expired). I need help changing my password.

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I have forgotten my security question answers and can not access my account settings without them. What is the answer?

    I have forgotten my security question answers and can not access my account settings without them. What is the answer?

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • I have forgotten my security question answers and my recovery emails aren't coming through. Apple won't or are unable to resolve so how do i now make purchases on the ipod touch?

    i have forgotten my security question answers and my recovery emails aren't coming through. Apple won't or are unable to resolve so how do i now make purchases on the ipod touch?

    Wont/Unable as in you were not able to verify information?
    Basicly the only way Account Security is not able to reset your security questions is because
    1 - You do not remember your password
    2 - You were unable to verify any information which is required
    If you do not remember your password - until your password is either remembered or reset - will not be able to reset questions via Support
    If you know your password - then if you are unable to verify any information regarding your account your questions will not be reset.
    I apologize - If the information above is not the case try calling back in.

  • I am trying to purchase but am unable to complete process as I have forgotten my security question answers and don't have a rescue address? please help

    I am trying to purchase but am unable to complete process as I have forgotten my security question answers and don't have a rescue address? please help

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (115708)

  • I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account

    I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account as it seems to be the one my icloud space is attached to.  I haven't backed up my ipad or photos for a while. 

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.
    About 2-step verification of your Apple ID:
    http://support.apple.com/kb/ht5570
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email

  • HT4623 I want to purchase online but they want my security questions answers and I forgot them. Can u please help me in this

    Subject:
    Subject:
    I want to purchase online but they want my security questions answers and I forgot them. Can u please help me in this

    if you have forgotten them, contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.

  • HT5312 I've forgotten the security questions. It made me to cannot purchase app. How can I buy it without the security questions?

    I've forgotten the security questions. It made me to cannot purchase the general app. How can I buy it without the security questions? Please.

    You will have to reset the security questions with new ones.   See this document ...
    Rescue email address and how to reset Apple ID security questions

  • HT5312 I have forgotten my security questions answers

    How do I reset the security questions.

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service:
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • I've forgotten my security question answers, and now it won't let me download anything without them.., I've forgotten my security question answers, and now it won't let me download anything without them..

    Help.. I've had this issue for over a month, i have over five dollars on my iTunes account and i want to buy music and games but Itunes continuously requests for my Itunes security questions. Is there any possible way i can CHANGE then without having to make a new itunes account?

    You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submitting this form.
    (95930)

  • HT5312 Itunes is telling my security questions. answers are wrong. When they are right. How can i fix this problem? My account is locked.?

    So how do i fix this? Can i change them now?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (102415)

  • I've forgotten my security questions answers and I don't have a rescue email set up.

    When i tried to buy a song on iTunes, my itouvh randomly asked me to answer my security questions. I can't remember them, and I can't use my  iTunes account until I can. I've looked up how to recover them, but they all involve a rescue email address, and I don't have one, nor can I set up one without the answers to the security questions. Please, can someone tell me how to recover them?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87499)

  • I can't remember my two security questions on my account. I made too many attempts and got kicked out for 8 hours. I do have a back up email addy that's verified on my account as well. Any resolutions?

    Looking for some help please!  I just got an iPad 4 and tried to purchase some apps on it and was prompted to answer my Two Security Questions that are on my apple account, and I can't remember them. I do have another verified email account attached to my account besides my @me.com one.
    I created an apple account a couple years ago when I purchased my iPhone and now I can't remember what my answers were. If anyone has any suggestions or resolutions, it would be greatly appreciated as I cannot purchase anything on my new iPad and cannot make another attempt for 8 hours to my failed attempts :( Thank you

    Tomorrow call AppleCare and ask to be transferred to the account security team.

  • HT5312 i have forgotten my security question answers but it is sending them to the wrong email and won't let me change it. how can i download songs app and games when it won't let me?

    i have got given voucher for my birthday nd it wont let me use it as i cant remember my answers to my questions. it wont emial the answers to the right email address

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.
    http://support.apple.com/kb/HT5699

  • HT5312 I have forgotten my security questions

    I was trying to buy an app for my iphone but i had forgotten my security questions / answers.
    I tried to contact apple support regarding this via the website (frustrating!!!!)
    I read how to create a rescue email .... So I went to my account ..... Pressed on manage passwords and security ...
    AND it asked me for my security questions AGAIN!
    No link for rescue email !!!!
    My account got locked Out!!!!!
    So i followed the useless link to contact Customer SUPPORT!!!!
    COME ON APPLE for a world class company you have THIRD world customer support.
    P.S. there is no way to email anybody .. its crazy !!!
    I wont buy the APP

    You can't create a rescue email address without correctly answering two of the questions. Instead, either call Apple and ask for the Account Security team, or fill out and submit this form.
    (88715)

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