HT5312 I have a rescue email and I forgot my password answers. When I enter incorrectly, I DO NOT get the option to send reset security info email to.... Please help. Thanks

I have forgotten my apple id security questions/answers. I have a rescue email address but I do not get the option to send a rescue email to ...
Please can you help.
I have locked myself out!!
Thanks

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

Similar Messages

  • HT5312 I can't get the option to send reset security questions to my email

    When I go to reset my security questions, it won't give me the option.

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (93698)

  • HT5312 When I go to Account Managemet. They won't have the option about, send reset security info to your email. Why don't they have that option?

    Help

    Because you didn't previously set up a rescue email address, which isn't the same as an alternate email. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (99594)

  • HT5312 In my account do not appears "send reset security info email to ..." and I have forgotten my security answers. How do I reset my security questions ?

    I don't remember my security questions and answers and I can't reset it.
    The option "send reset security info email to ..." do not appears to me and I don't live in USA and don't have a "valid" phone number to apple.
    How I can reset my security questions ?
    Thanks.

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87765)

  • HT6170 I have forgotten the answers of security questions and the line of "forgot your answers? send reset security info email to ......."

    I have forgotten the answers of security questions and the line of "forgot your answers? send reset security info email to ......."
    how can i reset them?

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.

  • HT5312 I want to change my security questions, but the option" forgot your answers? send reset security info email to" doesen show even if I answer mor than 3 questions, it's bloked for 8 hours

    I want to change my security questions, but the option" forgot your answers? send reset security info email to" doesen't show, and after I answer 3 wrong questions, it's bloked for 8 hours, how can I change the answer to this questions If the link doesen show on the aplle wb page?

    The 'send reset info' only shows if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not showing then that implies that you haven't got one on your account, and you won't be able to add one until you can answer 2 of your security questions - in which case  see if the instructions on this user tip helps you get the questions reset : https://discussions.apple.com/docs/DOC-4551

  • HT5312 Forgot your answers?  Send reset security info email not available?

    send reset security info email not available plese help me how can reset security question if not available.

    If you forgot the answers to your security questions and don't have a rescue address with which to reset them, you need to contact Apple's Account Security team for assistance.
    You can speak to an Account Security Advisor by calling AppleCare technical support. To find the right contact option for your country, see this article:
    Contacting Apple about your Apple ID account security
    http://support.apple.com/kb/HE131

  • HT5312 What happened to the "send reset security info email to  .....@...." link?

    What happened to the "send reset security info email to  .....@...." link at the bottom of the security questions? I forgot mine and cannot figure out how to send this email...

    It's only there if you previously set up a rescue email, which isn't the same as an alternate email. You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104132)

  • I forgot my security questions and it says Forgot your answers? : Send reset security info email to n•••••@live.fr, but it is not one of my email adress and I don't know how to changes this, can anyone help please ?

    I forgot my security questions and it says Forgot your answers? : Send reset security info email to n•••••@live.fr, but it is not one of my email adress and I don't know how to changes this, can anyone help please ?
    I want to buy an app but I can't without these answers

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87765)

  • Forgot your answers? Send reset security info email ..... this link not see in my apple accound pls help

    Forgot your answers? Send reset security info email.  this link not see in my apple accound pls  help i am used another id is alredy located

    The send reset link will only show on your account if you already have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you haven't checked whether you have the link then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side of the screen (similar to the screenshot in the second post on this thread) you might see an option below the questions to send reset info to a rescue email address.
    If you don't get the link (you won't be able to add a rescue email address until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • Send reset security info email to address . WRONG ADDRESS HELP!

    I am attempting to complete this page:
    Please answer your security questions.
    These questions help us verify your identity.
    Who was your best childhood friend?
    Answer 
    Where was your least favorite job?
    Answer 
    Forgot your answers? Send reset security info email to s•••••@yahoo.com
    ...however, I do not remember these answers, and the recovery email is unknown. How do I change this email, or reset my security questions? HELP!

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions

  • I cant find ( Send reset security info email )

    hello
    i forget answer of security question for my apple id then i find in apple support this link ( http://support.apple.com/kb/HT6170 )
    but in step 5 i cant find ( Send reset security info email ) link and in this site call if i cant find this link contact to apple support
    please help to rest my security question
    best regard

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    The people on these boards are neither Apple Support nor the Account Security Team. None of them can reset your questions for you.
    (114465)

  • HT5312 I forgot my security QA. How can I reset and it up again? The problem is: when I log in the "Password & Security" there is no "Send reset security info email to ..." How can I do in this case? Thanks in advance for prompt help

    Hello,
    I forgot my security answer fro the security questions. I want to reset it and get new one, but therer is no sign: "Send reset info email to ...".
    How can I do?
    Thanks in advance
    tolia9960

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
    (89599)

  • How to reset the Send reset security info email?

    I want reset the security question, but the the reset security no my email, so how can I change it??

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (117859)

  • HT6170 no send reset security info email

    Forgot security question answer (since questions are preset to have far fetched questions, do note about this apple!).
    I already followed all info related to resetting security questions from apple support page, but link still does not show up

    Hi rdistura,
    It sounds like you have already done everything you can do personally to get your Apple ID working again. I would suggest that you contact Apple’s account security team for further assistance, using the contact methods detailed in this Apple article -
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks for using Apple Support Communities.
    Best,
    Brett L

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