HT5312 I have a used iMac 21.5 in that i would like to reset the apple id so when I get updates in goes to my id instead of the previous owners id. Which in the case is a relative

I have a used iMac 21.5 in that i would like to reset the apple id so when I get updates in goes to my id instead of the previous owners id. Which in the case is a relative. How can I do this ?

The Mac, it's OS and the iLife apps are still associated with the original owners Apple ID.Normally the original owner needs to follow the process to prepare a Mac for selling or giving it to someone else. They need to call Apple Care and request that their Apple ID be disassociated from the Mac, erase the Mac and install the most recent version of OS X that shipped on the Mac, reinstall the iLife apps and deauthorize the Mac from their iTunes account.
If you have a bill of sale of some sort and can prove the Mac beongs to you, Apple may be able to assist you. Call Apple Care and explain the issue.

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HT6015 School have been using VPP for a while. We would like to avail the use of Purchase order to order apps. How do we set this up?

Does anyone know how to set up account so we can order any apps using a purchase order with the exact amount instead of usig a voucher? Not sure if Im in the right place.

I don't understand quite what you're asking. Can you provide more detail of what you're trying to do?

I have 5 computers authorized on my account and I would like to deauthorize all of them. When I try it tells me I cannot do so until January 2016. Is there a way around this? I no longer have access to the computers that are authorized.

I have 5 computers authorized on my account and I would like to deauthorize all of them. When I try it tells me I cannot do so until January 2016. Is there a way around this? I no longer have access to the computers that are authorized.

Did you recently deauthorize a bunch of computers? You can only deauthorize all once year.
iTunes Store: Authorize or deauthorize your Mac or PC - http://support.apple.com/kb/HT1420 - and another helpful post: https://discussions.apple.com/message/17828050
You will have to contact Apple and request they remove the lock on a reset. iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

Hi. I have just started using Adobe Photo Elements 11 and Adobe Premiere Elements 11. I have many pictures in my photo gallery that I would like to use for a project that I am working on. I opened my photo gallery and it indicated that I could not use

Hi. I have just started using Adobe Photo Elements 11 and Adobe Premiere Elements 11. I have many pictures in my photo gallery that I would like to use in a project that I am working on. When I opened the photo gallery it said I could not use the photo gallery because it has not been updated. Can someone please help me with this...let me know how to do this...or...Thank you,

BNN, even though I understand what KT is saying, your thought resonates with mine. When it comes to building and maintaining my website, I see myself more as a photographer than as a web designer. Hence, even though Apple may not be actively developing (and we are guessing on this one, arent we) iWeb, the existing functionality should do plenty of good to me for next couple years at least.
That said, they released a point update a few days back and with the whole cloud thing building momentum and mobile me going for free, why would Apple want to pull the plug on such a fantastic product?

I have just purchased a Mac Book Pro. I would like to find the list of all updates and downloads that have occurred since purchase. Where can I find that info?

I have just purchased a Mac Book Pro. I would like to find the list of all updates and downloads that have occurred since purchase. Where can I find that info?

I know how to do the updates. What I dont know is what size each update that I have completed was. I am having a data usage disagreement with my Telco and want to prove to them that this computer did not download the amount of data they are claiming it did.

I have an older video ipod that I would like to take the songs off of and put on my new iphone. Is there a way to do this?

I have an older video ipod that I would like to take the songs off of and put on my new iphone. I haven't used the ipod in a few years. Is there a way to do this?

Yes. See this article from another forum member Zevoneer covering the different ways to copy content from your iPod over to your computer and into iTunes. Once you have successfully done that, you can go ahead and sync the content over to your iPhone.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

HT1347 I have movies on my Hard drive that I would like to add to my iPad how do I get them into iTunes to download to my iPad question mark

I have movies on my Hard drive that I would like to add to my iPad how do I get them into iTunes to download to my iPad?

READ the article from which the question was posted. Then follow the instructions for importing content to iTunes on the computer.
Once the content is in iTunes, connect the device, select the content desired to sync, and sync.

I would like to upgrade my OS to Yosemite however, I have a bunch of tabs in firefox that I would like to restore, Will I be able to do that after updating?

I would like to upgrade my OS to Yosemite however, I have a bunch of tabs in Firefox that I would like to restore. Will I be able to do that after updating to the new OS? I do not want to go through and bookmark everything! Thank you for your time!
~Joshua

Yes you will be able to (and you should also update Firefox to 33 while you're at it) [[Update Firefox to the latest version]]
Just to be safe, make sure you back up Firefox [[Back up and restore information in Firefox profiles]]

I have thousands of emails on my Ipad that I would like to delete permanently. How can I do this?

I have thousands of emails on my IPad that I would like to delete permanently. How can I do this?

Hi
I know this feature isn't the most intuitive but I found out how to do it all at once.
Go to the mail box you want the messages deleted from (probably the Inbox of your most used Email Address)
Tap Edit
Tap the circle left of the first message on the list to select the first email message
Put your finger on Move but don't release it!
With another fingerdeselect the first message so there are no messages selected
Remove your finger from the Move button.
Select the mailbox you want the messages to be moved to (probably Trash)
Hope this helps!
Taco

I have a new MacBook Pro. I keep getting the message (from all different programs) that they would like to access the keychain "login". I have run keychain repair, and it won't stop!

I have a new MacBook Pro. I keep getting the message "Mail would like to use your keychain "login". How can I make this stop? I have run the keychain repair utility.

Hi,
With the Finder as the Front app go to the Go Menu > GO to Folder.
Copy and Paste the bold text below into the text field
~/Library/Keychains
Highlight the Keychain.
Use the CMD + i Keys together (Keystrokes for Get Info from the File Menu)
In the Info Panel that appears check the Ownership and Permission bit at the bottom.
Example Pic
Unlock Padlock
Check your Shortmname Appears (the (Me) one).
Open the Cogwheel icon
If it is Greyed Out to "Make "Shortname (Me)" owner then you are the Owner.
Check you have Read and Write Permissions.
You may need to check the Ownership and Permission on the ~/Library itself (you can do the same Get Info on Folders as well as Files)
If you don't Own it then, when you have changed that also Apply to Contents.
10:12 PM Tuesday; August 23, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

I will be buying the new IMac 27 inch in December. Would like input on the best configuration for photographic and possibly video processing-dream machine!

I will be buying an IMac 27 inch in December. What is the best configuration for photo and possibly video processing.Does one need a Mac Pro? Dream machine!

Just to explain what I just wrote to Laundry Bleach:
Why is there no iDVD on my new Mac?
https://discussions.apple.com/docs/DOC-3673
UPDATE & ADDENDUM:
But even though you can still buy iLife 11 that includes iDVD 7 from Amazon, Apple now make it difficult to install:
Poster jhb21939 posted this in another thread:
“when I attempted to load iDVD into a new iMac. A notice came up on the screen stating that the 'Authorisation Licence' had expired on 25 March this year (2012).
I contacted the Apple support team and eventually, I was told that the Licence had been withdrawn and could no longer be used.”
In other words Apple are now so adamant that we don’t use iDVD that they have tried to make it impossible to install.
In response, Old Toad posted this solution:
“You can still use it one all of your Macs. If you get an invalid certificate message just set your Mac's clock to sometime before early 2011 and run the installer. After you're done reset the time back to the correct time.” He added this comment:
“It began after iDVD and iWeb were discontued and they were dropped from the Apple Store. All I can think of is the certificate was set to expire after a certain time period after the intitial iLife disc was released.
I've been able to use the installer even without setting back the date. I just clicked on the Continue button and it would work as expected. For some it would not continue unless the date was set back.”
The latest anorexic iMacs just announced do not even include a CD drive! Proof positive that Apple virtually prohibit the use of DVDs - although the newly announced Mac Minis do include a Superdrive.
Yet, they still include iMovie! Heaven alone knows or understands what you are supposed to do with your newly edited masterpiece - except make a low quality version for YouTube?

HT201302 I have a large video on my ipad that I would like to transfer to a computer. But my computer (using various software that came with Windows 7) does not see this video, although it sees all the other videos on my ipad. This video is too big to t

I have a large video on my ipad that I need to transfer to my PC (a window 7). I could also use a windows 8 if that would help. But all of the applications I have tried do not see this large video (52 mins) even though they transfer smaller videos fine. The ipad will not let me trim the video, saying it is too large. This is true even though I only want to trim the original, and not create a new video. (Actually it refuses before it gets to the choice of creating something new or just eliminating something from the original). I have been to an Apple store, but the people there only could recommend that I try some alternate applications to do the transfer (Kodak EasyShare). I don't have much faith this will work. I think I have this application on an old PC, and it is not something I want on my new computers.
Is it possibled the size of this video just violates the transfer formats for files over USB? If so, I will just delete the video and move on. But the video is really something I wanted to save. I would be happy to eliminate most of the video, but the ipad will not let me trim it.
I also tried to import the video with Windows Moviemaker (free with W7). It also does not see this file, but works fine on the other videos on the ipad.

How to Transfer Photos from an iPad to a Computer
http://www.wikihow.com/Transfer-Photos-from-an-iPad-to-a-Computer
Importing Personal Photos and videos from your iOS device to your computer.
http://support.apple.com/kb/HT4083
iTunes: Frequently asked questions about viewing and syncing videos
http://support.apple.com/kb/HT2729
Also check out the Photo Manager Pro app.
https://itunes.apple.com/us/app/photo-manager-pro/id393858562
 Cheers, Tom

HT4859 I HAVE AN INCOMPLETE BACK UP ON ICLOUD THAT I WOULD LIKE TO GET BACK AS IT IS

I WANT TO GET THAT INCOMPLETE BACK UP FROM ICLOUD BUT IS NOT SHWING WHEN I TRY TO RESTORE BUT IT SHOWS ON THE ICLOUD DATE USEGE

You have to do a full restore to your device to get things from iCloud. You can't pick and choose.
In addition, from what I've read, you can't get anything back to the camera roll, if that's where you stored some of your files. The camera roll is temporary storage untill you sync photos and videos to your computer. If you used Photo Stream, then iCloud syncs new pictures from your iPhone to all other devices that are set to sync Photo Stream. But there's a limit to how many pictures per month (I think 1000) and iCloud saves photos for 30 days, so the other devices have time to sync to get the photos. But there's no way to get them out of iCloud in Photo Stream in case you lost all the pictures on your devices.

Color Picture of Steve Jobs that I would like to send to Apple for use in his honor. I prefer Color

I would like to send Apple a Color Picture of Steve Jobs that I found on Google. it's the same picture Steve Jobs Biography that
Walter Isaacson wrote. except it's in color. What I did was use my Drawing Pad Program to bring in the picture and then I brought in a splash I croped with Steve Jobs 1955-2011 and saved it. I want you all at Apple to have a copy to use for his memormial eash year. And Thank you Tim Cook and everyone at Apple for honoring Steve's values in keeping Apple products the great products that they are and will remain. Siri is such a riot. I have so much with her. I was able to use Best Buy's Trade-in Program and I traded my iPad 2 in for the new iPad 3rd Generation. I am one that needs Siri to help me spell some words when I get brain lock. lol. . She is also fun to play with. I asked her to tell me a joke, she came back with, " Two iPhones walk in a bar, I forget the rest. LOL. you all have an ad with this joke. I haven't asked her any questions on sports yet. I like figure skating in the winter olympics beacause it's so graceful.
Very Sincerely,
Janet Woodville

You are not talking to Apple here. We are users like you who help each other with technical problems. If you would like to say something to Apple, click here.

HT1430 I would like to reset the iphone but the sleep wake button has stopped working

how to reset the phone without erasing my data when the sleep wake button has stopped working. the phone is frozen

"Why didn't iCare staff which is Apple's do something..."
They did. They told you what you should do to get the problem resolve. Too, "iCare" is an AASP and provides service for Apple's products, but the staff is not employed by Apple. It's not an "Apple Store".

HT5312 I have a used iMac 21.5 in that i would like to reset the apple id so when I get updates in goes to my id instead of the previous owners id. Which in the case is a relative

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