HT5312 I have forgot my answer to security information as the first car I had and where did my mum and dad met?

I wanted to buy songs from my itunes but it cannot allow me as to verify my ID I have forgotten the two security information I need to either change or reset the security information.
Thanks.

If there does not seem to be any way to reset your security questions, go here:
https://expresslane.apple.com/
Navigate the columns as follows:
All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum. 
You will find an option to send an email to Apple on that page. Compose a thoughtfully worded email explaining your dilemma, and politely ask to have your security questions reset. There are over 400 million iTunes account holders and Apple receives a great many of these questions every day, so make sure yours is easily understood.
You will receive a confirmation email immediately. Check your email spam / junk folder for it because a humanoid should respond in a business day or two. You may need to provide some more security-related information before your questions can be reset. These back-and-forth emails may result in a week of correspondence before it is fixed.

Similar Messages

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    I've forgotten answers to my security question

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
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    How to Manage your Apple ID: Manage My Apple ID

  • I recently updated a friends iPhone 3 to I cloud , however some contacts have disappeared. These seem to be the ones that were added onto her phone and not her sim. As I have done a sim import. This is the first time she has ever done a back up and sync.

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    This information will explain it:
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  • HT5312 Hello, I have forgot my answers to security questions..now how should i reset them?

    I am using a apple id and had previously set my securty questions. Somehow I forgot answers. now i am not able to reset them. Also the send rescue email option as shown on help page is not available. So can someone helpe me with information to reset the answers?

    You need to contact Apple, either through the link in that article or by phoning them.
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  • I forgot my answer for security and i have typed wrong recovery mail . i dont want to call apple

    hello , i forgot my answers at security and i have typed wrong recovery mail adress . i dont want to call apple . what can i do now ?

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    If the people at the form tell you to call, accept that you need to.
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  • HT5312 What to do if I forgot my answer in security questions

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    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT5312 I Forgot My Answer of Security Questions and iam not receiving email from your side what can i do

    Dear Sir.
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    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    If you aren't receiving the email to your rescue email account (and you've checked the spam folder on the account as well as the inbox, and tried clicking the reset link again) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • I forgot my answers of security questions when i select (send a mail to reset my security questions) the mail wont received to my mail box?

    i forgot my answers of security questions when i select (send a mail to reset my security questions) the mail wont received to my mail box?

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699

  • I forgot to answer two security questions, and I can not make purchases in app store

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    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • I forgot my answers of security questions and not appear the option to reset these questions! what should I do?

    I forgot my answers of security questions in apple id and not appear the option to reset these questions! what should I do?

    If you need your questions reset and you don't have a Rescue Email on file you can speak with an Account Security advisor over the phone to help you reset them and set up a Rescue Email. Use the resource below to find the correct number for your country.
    http://support.apple.com/kb/he57
    In the US it's 1-800-275-2273
    Let us know!

  • I forgot my answers to security questions. I could not change and I am unable to make purchases at the Apple store. What do I do?

    I forgot my answers to security questions. I could not change and I am unable to make purchases at the Apple store. What do I do?

    Go to http://appleid.apple.com and select "Manage your account". Log in with your Apple ID and password, then select Password and Security from the left column.
    You need to know the answers to your existing questions to reset them. If you don't remember your answers, there may be a link on that page where you can have a reset email send to your Rescue email address. This will not appear if you have not provided a Rescue email address, and may not appear even if you did.
    If there does not seem to be any way to reset your security questions, contact iTunes Support here: http://www.apple.com/support/itunes/contact/ They will respond within a business day. Be sure to check your spam or junk mail folders for their response.

  • I need forgot my answer your security questions

    i deposit 25$ egift itunes walmart store ! i buy gems of game not complete . need answer !  i need forgot my answer your security questions
    please !

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96447)

  • HT201303 i forgot my answers of security question what should i do ????

    Hello,
    i forgot my answers of security question of me, i want to reset the question or send my answers to my email. i dont know how does it happen but im so upset for that.
    need ur help plz thank u
    regards,
    Lolo alshareef

    If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • I forgot to answer account security, so how can I find answers or change questions and new answers

    I forgot to answer account security, so how can I find answers or change questions and new answers
    Can you help me ,please???

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
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    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Forgot my answer in security question..how can i retrieve

    forgot my answer in security question..how can i retrieve

    The easiest way is to call Apple Technical Support.
    http://support.apple.com/kb/HE57

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