HT5312 I have forgotten my security answer
I have forgotten my security answer, I need help on how to retrieve it
Read the HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use
Similar Messages
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HT5312 I have forgotten my security answers for my apple ID.
is that a way i can change it or make some new security answers?
account security
Please call apple @ 1-800-694-7466
ask for the account security team
you may want to add a credit card to your iTunes account before calling; so they will have a way to verify your identity.
Peace, Clyde -
i have forgotten my security answers and not receiving mails on my email id, how do i change my password?
Hello,
Your best bet and least run-around will be to contact Apple support team. They'll kindly help you change your email ID and reset your password, thereby changing your security questions as well.
The number is 1-800-275-2273
or
https://getsupport.apple.com/GetproductgroupList.action
Best wishes -
hello there i just have 1 question, i have forgotten my security answers to the login questions how do i reset/change these, so atm i cannot get into the itunes store on my new ipad2?
Hi sjs1983! You can get support for your Apple ID here:
http://www.apple.com/support/appleid/ -
HT201209 I have forgotten my security answers for my account and need to retrieve
I have forgotten my security answers for my account and need to retrieve so I can purchase products.
<Email Edited By Host>User to user forum.
Posting your email address on the internet is not a good idea.
http://support.apple.com/kb/HT5665 -
Please help me. I have forgotten my security answers on two questions. It is not easy to restore it. Apple support did not send me on my e-mail the answers or did not make opportunity to have as an option to reset my security questions on line.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97776) -
I have forgotten my security answer,also my ipod not starting only showing apple logo.
i have forgotten my security answer,also my ipod not starting only showing apple logo.
<E-mail Edited by Host>Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions
For iPod problem
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I have forgotten my security answers
I have forgotten my security answers - any suggestions?
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(76734) -
HT5312 i have forgotten my security q's
i have forgotten my security q's and the password for the reminder does not work??
If you mean that you don't have access to your rescue email account (or you don't have one) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to update/add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT5312 I have forgotten my security passwords.
I have forgotten my security passwords and when I try to change them it says to enter them but I can't enter them because I have forgotten them. Please help me.
Send them to your rescue email if it's possible, or contact the iTunes Store staff if it isn't.
(74024) -
HT5312 Hi I have forgotten my security answers what is my next step please?
Can you help please? I have forgotten the amswers for my security...I put in what I thought were correct but evidently not...??
BoIf the recovery email doesn't do it for you, go to the ExpressLane: https://expresslane.apple.com then iTunes and iTunes Store to get assistance.
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HT2589 I have forgotten my security answers ..how to get them back
I have forgotten my s security answers please tell me how to get it back
https://discussions.apple.com/thread/4072454?tstart=0
From the More Like This on the right. -
HT5312 I have forgotten my security questions
I was trying to buy an app for my iphone but i had forgotten my security questions / answers.
I tried to contact apple support regarding this via the website (frustrating!!!!)
I read how to create a rescue email .... So I went to my account ..... Pressed on manage passwords and security ...
AND it asked me for my security questions AGAIN!
No link for rescue email !!!!
My account got locked Out!!!!!
So i followed the useless link to contact Customer SUPPORT!!!!
COME ON APPLE for a world class company you have THIRD world customer support.
P.S. there is no way to email anybody .. its crazy !!!
I wont buy the APPYou can't create a rescue email address without correctly answering two of the questions. Instead, either call Apple and ask for the Account Security team, or fill out and submit this form.
(88715) -
I have forgotten the security answers to my account, can I change these
I opened my iTunes account a number of years ago and each time I need to reset my account password I have to get an email sent
In the event I have an issue with my email address I want to answer the security questions but I am unable to remember what the answers were and what I thought they were appears to be incorrect
Is there any way of redoing my security answers without having to go through that part of the process
Any help would be much appreciatedHello Carpets,
Thanks for the question. You can reset your security questions with your rescue email address, as outlined with this article:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Additional Information:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M. -
Help me to change my Security Questions .
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions.
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