HT5312 I have forgotten my security questions and now i cant download a book. I have tried going into apple id management and followed these instructions. The option to send it to my rescue email address is not there.how do i reset them?
I followed these instrcutions and it is very frsutrating seeing as I have to answer my security questions to reset them ? When i cannot remember them. I already scheduled a call with Apple. The closest time available was Friday but I wantto see if i can fix it beforethen.
i know how you feel. im about to just give up and call apple support. it will be a lot faster than sitting around. Im sorry i wasnt much help.
Similar Messages
-
I forgot my security questions answers and now i cant download a book i want . Is their anyway i could have the answers to does questions ?
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(90407) -
I forgot the answers to my security questions. I have gone in circles reading over the instructions on how to retrieve them via rescue email, but I do not have that option. I cannot buy music on three out of four of my devices because of my lack of answers to the security questions. What do I do?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
Guys, I have forgotten my security question answers, and the rescue email I placed in with my apple id has been closed down as well (it was a university id, when I graduated, the email service expired). I need help changing my password.
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
How do you change your rescue email if you have forgotten your security questions?
I've had my IPad for about 2 years now and I have bought a lot of apps since but all of a sudden it asks me to answer my security questions whenever i try to buy an app! I click the link to the apple Id page and it says resend security information to my email. apparently the end of my email ends with yahoo.com and whenever I log on to that it's yahoo.ca and I cannot find the email with the instructions to change my security questions!! So please me as this has never occurred before! How do you change your rescue email if you have forgotten your security questions? And can you somehow purchase apps without answering your security questions because I just put 25 dollars onto my apple id and I don't want it to go to waste! Please help me!
You won't be able to change the rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I have an Apple ID which I use for itunes. I cannot now access the rescue email account I gave when registering. I have forgotten my security questions and they keep sending emails to the email address I can't access and now I am locked out.
If you don't have accessto your rescue email address (you won't be able to change it until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
HT5312 The rescue email address is not my email address so I cannot reset my questions
I am trying to purchase an app in the app store but it is asking for answers to my security questions.
I dont remember them and never had to use them before.
When I go in to reset them, it send a reset to an unknown email address.
THis rescue email address is not mine.Welcome to the Apple Community.
Contact Apple through iTunes Store Support -
I have a problem with My Apple ID, because I have forgotten my security question and I don't have any rescue email address. Would you help me please?
It's not possible to me calling apple support, because I'm not in usa now.Then find whatever number that you need for wherever you are - in this support article - and seek help here.
http://support.apple.com/kb/HT5699 -
I am trying to purchase but am unable to complete process as I have forgotten my security question answers and don't have a rescue address? please help
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(115708) -
How do you set up a rescue email if I have forgotten my security questions without calling apple
How do I set up a rescue email when I have forgotten my security questions and without calling apple?!?!
You first have to reset the questions/answer. If you do not want to call, see #1 below
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
Hey plz i need help i have forgotten my security questions answers how to reset them
plz i need help i have forgotten my security questions answers how to reset them
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I have forgotten my security questions but the email to reset them is no longer active how do i change it to send it to a different email?
You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I have forgotten my security questions and do not have access to my email, what do i do?
I have forgotten my security questions and do not have access to my email, what do i do?
PS this is my spare account but i desperately need the other one!Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I have forgotten my security question answers and would like to reset them. My reset email I no longer have because I have gotten a new email. How do I change my reset email to my new email? Some one plz help!
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
Changing the rescue email address requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105770)
Maybe you are looking for
-
Movies on my ipod - not from dvd - from itunes store
Hi, I'm from Canada and I don't see on the itunes canada store where I can buy movies but when I go on the itunes usa store I can easily find them. So I would like to know where I can buy movies to put on my ipod video 30GB in Canada. And another que
-
I really need some boot camp help...
-
Computer sleeps when iTune library is shared
Hello: Running a G5 and PowerBook on Airport Extreme Wireless network. I use the G5 to make all my iTunes Store purchases and often like to share the library with the PowerBook so I can listen to tunes in the other room. The G5, however, will go to s
-
Is it possible to use not conditon in SPEL
Hi experts , We want to use not condition in spel. we are using the value "${oa.HzPuiOrgContactRolesVO.billTo}" for spel. In the page i have to apply this spel in two places. one on readonly and one on rendered place. If the value of "${oa.HzPuiOrgCo
-
Incoming virtual folder for all email account
How can I make an incoming folder in mail.app like it is on mac: a virtual folder where all incoming messages from all accounts are displayed? I have several email accounts and it's very uncomfortable to dig into one account, then back to root^ than