HT5312 i have my password alright.. but the security questions that I don't admit making keeps my from purchasing from itunes store

i have my password alright.. but the security questions that I don't admit making keeps my from purchasing from itunes store
on and on when will this ends.. it seems like I need a more personal explanation oustide the troubleshooting article

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103760)

Similar Messages

  • HT204266 Itunes store says I have never made purchases from this computer (I have, many times) and is asking security questions that I don't know the answers to.  What next?

    Hi All!  1st time I have had this problem:  Itunes store says I have never made purchases from this computer (I have, many times) and is asking security questions that I don't know the answers to.  What next?  If I keep missing the questions, it is threatening to lock me out of my account.  I am sad.

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75608)

  • HT5312 How do I change answers to the security questions that I have forgotten?

    Forgot apple ID security answers to the questions

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • HT5312 Spoke with Apple "support" today about the Security Questions that R blocking us from using i-Tunes. The guy told us to just keep  GUESSING his answers.  How can U guess answers to Questions that U NEVER answered. Now he's locked out for 8 hrs. :(

    We spoke to Customer "support" today, as we can't use i-Tunes for a new i-Pod gift for Christmas.  The reason this iPod was bought is because he can no longer upload i-Tunes to his old one because it's a Ver. 3 and it demands you upgrade it (which we tried numerous times before getting into one  of these chat rooms and discovering that the iPod 3 is not compatible with the upgrade!! Really makes them all a waste of MONEY.  Not happy.
    Anyway, the "ADVICE" from the Apple "support" guy was to just keep guessing the answers to the questions.  WHAT!  He never answered them before, they weren't necessary before, so how can he guess the answers, to questions that were non-existent when he originally created his ID??
    Does anyone have any advice regarding this, as I think he has already attached his credit (also a gift) to his ORIGINAL ID, so even if he creates a NEW Apple ID, he will lose that Credit.   So furstrated right now!

    I assume that you don't have a rescue email address on your account ? How did you contact support ? You should be able to contact them in your country via this link and they should be able to reset the questions : http://support.apple.com/kb/HT5699

  • I changed my primary email and icloud is still set for my old email. I tried deleting my icloud but it aks me for the old password associated with the old email that I don't have anymore. Any other sugestions on how to get icloud to change emails on my i

    I changed my primary email and icloud is still set for my old email. I tried deleting my icloud but it aks me for the old password associated with the old email that I don't have anymore. Any other sugestions on how to get icloud to change emails on my ios?

    I figured it out! I changed my email & password at the icloud site, then when I deleted the icloud account on my iphone - it still showed my old email but when i typed in my current password it went through. I was then able to sign back in with my current email and password. That was too easy for the amount of time I have put into this!  Glad its finally fixed.

  • I have an apple id but the email address that they send a reply to is one I no longer use. How do I change this in my profile? It does not show up as an add'l email address to delete

    I have an apple id but the email address that they send a reply to is one I no longer use. How do I change this in my profile? It does not show up as an add'l email address to delete

    "The reply" as in the Rescue email to reset your Security Questions? If so, then you will have to contact iTunes Support directly to get them reset:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • Apple asking me security questions that ive never set up and i can't purchase anything, and ive tried resetting them but i can't remember the password for my rescue email address, please help?

    Apple asking me security questions that ive never set up and i can't purchase anything, and ive tried resetting them but i can't remember the password for my rescue email address, please help?

    You need to either reset the rescue email address's password(check the site's help for instructions) or ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (99674)

  • I forgot my Apple ID password and the birthday but I remember my security questions how can I know my password (I know the security questions)

    I forgot my Apple ID password and the birthday but I remember my security questions how can I know my password (I know the security questions)

    I'm curious how you forget your own birthday?
    dodidoid wrote:
    I forgot my Apple ID password and the birthday
    you can try here first:
    iforgot.apple.com
    https://iforgot.apple.com/password/verify/appleid
    or
    Contacting apple id support
    http://www.apple.com/support/appleid/contact/

  • HT5312 How do I reset the security questions if I don't have a rescue email?

    How do I reset my security questions if I don't have a rescue email? I can't remember the answers to the security questions.

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • How can I buy a song but always asked the security questions and you don't remember them what should I do

    How can I buy a song but always asked the security questions and you don't remember them what should I do

    Write down your security questions.......
    Here is what you should do if you do not remember the answers to your Apple ID security questions:
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email addresssign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Cheers,
              Alec

  • I am so angry because one min. I can buy something and now I can't with out the security question that I do know I swear I know but won't let me buy anything when I did yesterday.

    I am so angry because one min. I can buy something and now I can't with out the security question that I do know I swear I know but won't let me buy anything when I did yesterday. On iTunes

    If it's not accepting your answers, then if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • HT1918 I have forgot my anwsers to the security questions

    I have forgot my anwsers to the security questions how do i get them reset or emailed to me?

    If you've disabled account then you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
    You might then need to log out of your account on any iOS devices that you have by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on them.
    For your security questions, if you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try this link if you can't get it enabled via the above)
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • How can I buy songs on my account if it's asking me the security questions and I don't remember the answers and I do not have a rescue email?

    How can I but songs on my iTunes account if it is asking me the security questions and I don't remember the answers and I don't have a rescue email?

    And I cannot call.

  • HT201363 i Want To Buy a Game On The phone but the security Questions i forgot and the Email

    I Have a Iphone 5c i Want To Buy a Game On The phone but the security Questions i forgot and the Email To Change Them i forgot can you please help me with the email i sent them To?
    <Edited by Host>

    Welcome to the user to User Technical Support Forum provided by Apple.
    Please do not post personal information on a Public Forum.
    I have requested the Hosts remove it for you.
    For your issue...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers.

  • HT5622 i want to change my security questions.but the security questions reset is on an other email e dont know the email... how can i put a other email so i can reset it?

    i want to change my security questions.but the security questions reset is on an other email e dont know the email... how can i put a other email so i can reset it? and i got money on it

    If you don't have access to your rescue email account (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

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