HT5312 I have two rescue email addresses but it won't let me send a rescue email, and I've forgotten my security questions! Please help!

So, I've been trying to access my account to purchase a song, and I had to answer my security questions. Well, I haven't answered them in like a year or so, and I forgot the answers, and it won't let me send a rescue email though I have two verified rescue email addresses. .-. Pease help!

Use the link to contact the iTunes Store staff in the 'Additional Information' section of that article; if you didn't previously set up a valid rescue email address, which isn't the same as an alternate email address, only Apple itself can assist with recovering lost answers.
(87974)

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I want to switch my Apple ID email address with my "rescue" email address, but it won't let me - how do I do it?

I want to switch my Apple ID email address with my "rescue" email address, but it won't let me - how do I do it? Thanks

As far as I understand the way that it works, you won't be able to do this. You are trying to switch two email addresses that are already associated with your Apple ID and therefore, cannot be switched as such.
Each address is already in use, you so can't make the switch. If both email accounts are active and still work, why rock the boat anyway?

Hi, I have traveled the country and have forgotten my security questions please help me thank you

Hi, I have traveled the country and have forgotten my security questions please help me thank you

Call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

HT201363 Hello, I have my pass word, I have my Apple ID, but itunes think I am buying a song for the first time and is asking me 2 security questions, please help, what should i do?

I cannot remember the answeres to my security questions, please help.

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105959)

I do forgot my Apple ID security question, please help me how to rescue email address or how to reset Apple ID security questions?

I do forgot my Apple ID security question, please help me how to rescue email address or how to reset Apple ID security questions?

From another post:
On your browser, whether Safari, Google Chrome or otherwise, navigate tohttps://appleid.apple.com.
Once here click Manage your Apple ID button and sign into your iCloud account. Here, on the left side select Password and Security and this will list options on the right side. You should be able to see an option to reset your security questions.
Note other links in realtion to rescue email address:http://support.apple.com/kb/HT5312
If you cannot see or reset your security question, or even obtaining an error, then you would have to contact Apple directly: http://support.apple.com/kb/HE57. Here you would explain the issue, transfer you to an Account Security Agent who will be able to veritfy your identity and assist you in the resetting of you security questions.

TS2446 i cant remember the answers to my security questions. i have reset my password and added the recovery email account but still cant figure out how to purchase new content. it asks me the same security questions. how do i fix this?

i cant remember the answers to my security questions. i have reset my password and added the recovery email account but still cant figure out how to purchase new content. it asks me the same security questions. i also have a temp pin. how do i fix this?

If you've just added an address to your account then it will be an alternate/secondary email address, a rescue email address can only be added by answering 2 of your security questions. If you already had one on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email addressthen you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

My icloud and Apple ID aren't the same email address. My phone wont let me change my icloud email. I don't know the password to my icloud account, and every time I try to email myself the password, it doesn't go through.

My icloud and Apple ID aren't the same email address. My phone wont let me change my icloud email. I don't know the password to my icloud account, and every time I try to email myself the password, it doesn't go through.

Welcome to the Apple Community.
Your Apple ID and iCloud email address don't need to be the same, you can't change an iCloud email address.
Also check your Mail rules and filtering, the verification mail may be going to a junk folder or even being deleted altogether. You may also wish to contact your mail provider to see if their spam filters are removing the email before it gets to you.

I have money on my account but it won't let me buy anything...

Okay, so i've bought a $15.00 itunes card and redeemed it on the store. I got the message that it was valid and that it is now in my account. PROBLEM: I tried to download an app and it first says: buy or cancel. i press buy then it goes to payment info. required. i put my password in and click billing info... I don't know what to do from here... I have money on my account but it still asks for billing info... i have no credit card to put down so what do i do?

I have money on my account but it won't let me buy anything....
Yes it will.
In Canada, you cannot buy apps with iTunes gift certificates but you can buy music, tv shows and movies.

Yesterday I have purchased Ipad2 with 3G but did not able see in built aceTime on my scree do we need to Install? please Help, yesterday I have purchased Ipad2 with 3G but did not able see in built FaceTime on my scree do we need to Install? please Help

yesterday I have purchased Ipad2 with 3G but did not able see in built aceTime on my scree do we need to Install? please Help, yesterday I have purchased Ipad2 with 3G but did not able see in built FaceTime on my scree do we need to Install? please Help.

See this support doc on how to use FT... http://support.apple.com/kb/HT4319

HT2968 I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?

I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?

Hi AlphaCentori,
If you are having issues accessing the Apple ID that was used to originally purchase those apps, you may find the following article helpful:
Apple Support: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
- Brenden

I want to change my apple id password but I forgot the security questions please help me some using my icloud I'd

I want to change my apple id password but I forgot the security questions please help me some using my icloud I'd and if confirmation is must so please phone number is mine please send a code please help me my apple

Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

My apple id have been blocked an i do not remember the identity or security question please help what can i do?

my apple id have been blocked an i do not remember the identity or security question please help what can i do?

If your account is disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your iPhone and iPad by tapping on your id in Settings > iTunes & App Storeand then log back in so as to 'refresh' the account on it.
For your security questions, if you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try this link if you can't get your account enabled via the above)
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Bought lots of music last night. Tried to sync my 5th generation nano.It's been saying something like, "step two, attempting to sync a***'s ipod for about 8 hours. It won't let me stop it. I can't disconnect at this time. Please help.

Bought lots of music last night. Tried to sync my 5th generation nano.It's been saying something like, "step two, attempting to sync a***'s ipod for about 8 hours. It won't let me stop it. I can't disconnect at this time. Please help.I thought about using control. alt delete and stopping it. It says I will lose any unsaved data. The music appears to be in my library, so I should be safe, right? However even if that works and I can disconnect my ipod, why isn't it syncing? I have a 2nd one to sync as well. I am frustrated. Thank you!

Thanks you for replying planb77! My husband got home and told me to just disconnect the ipod. It had been at least 12 hours by then, The music was in my library but not on my ipod, He had me shut down, unplug my computer, take a rest from it and restart. I reset my ipod following instructions on the itunes site. I tried syncing again and was successful syncing both ipods. I really think it was great of you to take the time to help someone else.

I was hacked i kept getting emails that some purshcaes were being made when no one was downloading them and i guess they hacked my apple iD because they changed the security question and now i cant change anything without the security question please help

I was hacked i kept getting emails that some purshcaes were being made when no one was downloading them and i guess they hacked my apple iD because they changed the security question and now i cant change anything without the security question please help i want to reset the security question but i cant.

You should contact Apple by phone as soon as possible. You'll need to change your Apple ID and all passwords.
See Contact Apple at the bottom right of this page.
Hope this helps.

Hey. i just restored my iphone and now it says your apple id is disabled then i forgot everything about my email and security questions please help me enable my apple id

hey. i just restored my iphone and now it says your apple id is disabled then i forgot everything about my email and security questions please help me enable my apple id
i dont think there is another way to unlock my apple but i need to

Hello there, Th3FoX98.
The following Knowledge Base article is a great resource for what to do if you've forgotten the answers to your Apple ID security questions:
If you forgot the answers to your Apple ID security questions
http://support.apple.com/kb/HT6170
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

HT5312 I have two rescue email addresses but it won't let me send a rescue email, and I've forgotten my security questions! Please help!

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