HT5312 I keep getting an email from Apple telling me that my Apple Id has been successfully reset when I did not reset them.  Started early June 2013 and in a month i have had to reset it three times. Apple support was not helpful.  Any suggestions?

I keep getting an email from Apple telling me that my Apple Id has been successfully reset.  I did not reset it.  Since early June 2013 to now i have had to reset it 3 times.  It is not an easy one to remember either. Initally I thought it was some pfishing expedition but no purchases have been confirmed by my visa.  My kids use my Apple Id to download APs and I am informed when this happens.  Nothing strange happening on the financial site at all. Just frustrating as we have to keep updating the ID to use messenger, I cloud etc on all of the devices.  I called Apple Support and the girl initally said she knew nothing about this but then spoke to someone else and they are aware of this ongoing problem and are working on it.  Any suggestions? Are others having the same problems?

If the system didn't ship with Mountain Lion originally and you didn't purchase Mountain Lion yourself, then you will need to purchase. A purchase by the system's original owner cannot be transferred to you.
Unless you have another system on which you have purchased Mountain Lion, you will need to first install Mac OS X 10.6.8 on the iMac, for which you'll need either the original installation disks, if the iMac came with 10.6, or a retail copy of 10.6. Install 10.6 and upgrade to at least 10.6.6, and then you can buy Mountain Lion from the Mac App Store, presuming of course that the imac can support Mountain Lion. See:
http://www.apple.com/osx/how-to-upgrade/
Regards.

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